Process lead Work, Jobs in Wisley, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
2d
Fuel Lead & Operations Analyst
Harvest Energy Retail Limited —Weybridge
- £40,000 a year
- Temporary
- Microsoft Excel
- ERP systems
- Data analysis skills
- Free parking
- Work from home
Quick apply
6d
Operational Excellence & Process Improvement Lead
Communitas Clinics —Croydon
- £31,049 a year
- Full-time
- Administrative experience
- Human resources
- In-person
Quick apply
14d
Head of Operations
GPP —Redhill
- £70,000 - £75,000 a year
Quick apply
5d
Programme Manager (Contract)
Linear Executive Search —London
- £800 - £925 a day
- Temporary
- Hybrid work
- Human resources
- Software development
- IT
- Work from home
Quick apply
9d
Business Analyst/Process Improvement Lead
OPUS TECHNOLOGY —Reigate
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- System design
- Continuous improvement
- AI
- Life insurance
- Referral programme
Quick apply
Head of Central Logistics
Nomad Foods —Woking
- Leadership
7d
Chief Information Officer
Infovista —Guildford
- Presentation skills
13d
PMO Lead
Northern Trust Corp. —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Organisational skills
8d
Business process and AI lead
Lift Schools —London
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- School
- Teaching
5d
Change & Process Lead
Arch Capital Group Ltd. —London
- Full-time
- Continuous improvement
- Communication skills
People Administrator
Impact Food Group —Woking
- Full-time
- Administrative experience
- Human resources
- Organisational skills
Quick apply
Operations & ISO Compliance Lead
Revasc Ltd —High Wycombe
- £22 an hour
- Hybrid work
- Bachelor's degree
- Travel
- Organisational skills
Quick apply
4d
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
8d
Warehouse Process & Implementation Lead
Lonza —Slough
- Full-time
- Hybrid work
- Travel
- Communication skills
6d
Portfolio management
Ceto Talent —London
- £529.54 a day
- Full-time
- Hybrid work
- Management
- Continuous improvement
- Communication skills
- Profit sharing
- Work from home
Quick apply
2d
Implementation Lead
Heim —London
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
Quick apply
1d
International Strategy & Operations Senior Manager, Logistics
Whatnot —London
- £149,000 - £210,000 a year
- Full-time
- Remote
- Data analysis skills
- SQL
- Analysis skills
- Work from home
23h
Global Process Lead
Deliveroo —London
- Full-time
- Hybrid work
6d
SEND Schools Commissioning & Delivery Lead
Excelcare Holdings —Bromley
- £65,000 - £72,000 a year
- Full-time
- Project management
- Travel
- Organisational skills
- Employee discount
- Referral programme
Quick apply
13d

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
2 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

process lead jobs in wisley, sry

Customer Service Manager

Fuel Lead & Operations Analyst

Operational Excellence & Process Improvement Lead

Head of Operations

Programme Manager (Contract)

Business Analyst/Process Improvement Lead

Head of Central Logistics

Chief Information Officer

PMO Lead

Business process and AI lead

Change & Process Lead

People Administrator

Operations & ISO Compliance Lead

Head of Projects - Reading, UK

Warehouse Process & Implementation Lead

Portfolio management

Implementation Lead

International Strategy & Operations Senior Manager, Logistics

Global Process Lead

SEND Schools Commissioning & Delivery Lead

I want to receive the latest job alerts for process lead in wisley, sry

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