Customer experience specialist Work, Jobs in Witham St Hughs, Lin (with Salaries)

Customer Service Team Leader (12 month contract)
Barbon Group Ltd. —Lincoln
- Management
- Leadership
- Communication skills
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Marketing Executive
Mercia Garden Products LTD —Newark-on-Trent
- £35,000 - £40,000 a year
- Full-time
- In-person
- AI
- Marketing
- Health & wellbeing programme
- Flexitime
Quick apply
2d
Customer Services Executive
Reconomy Connect —Newark-on-Trent
- £27,980 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- Salesforce
- Employee assistance programme
- Employee discount
Senior Customer Success Manager
YIH Property Holdings Limited —Nottingham
- £38,000.00 - £49,867.48 a year
- Full-time
- Hybrid work
- CRM software
- Presentation skills
- Communication skills
- Free parking
- Life insurance
Quick apply
Alarm Handler
Anglian Water Services Ltd —Lincoln
- £33,764 a year
- 12 hour shift
- Microsoft Excel
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
6d
Customer Contact Specialist
Listers —Lincoln
- Up to £30,000 a year
- Overtime
- Microsoft Office
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Employee discount
Quality Assurance Specialist
Linde —Lincoln
- £38,000 - £45,000 a year
- Full-time
- Engineering
- Project management
- No degree
- Flexible schedule
Senior Customer Service Advisor
Barclays —Lincoln
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
6d
Customer Service Executive
Barbon Group Ltd. —Lincoln
- Hospitality
- Customer service
Quick apply
Hire & Sales Coordinator
GAP Group —North Hykeham
- Full-time
- Microsoft Outlook
- Sales
- Customer service
Customer Retention Specialist
Listers —Lincoln
- Full-time
- Sales
- Administrative experience
- Communication skills
- Free parking
- Health & wellbeing programme
5d
Sales Assistant
Topps Tiles —Lincoln
- £10.85 - £12.71 an hour
- Weekend availability
- Sales
- No experience needed
- Employee discount
Product Specialist
Integrity Software —Lincoln
- Full-time
- Hybrid work
- Customer service
- ERP systems
- Travel
- Free parking
- Referral programme
Quick apply
Marketing Manager
ONYX Insight —Nottingham
- £45,000 - £50,000 a year
- Full-time
- Sales
- Project management
Quick apply
Customer Service Advisor
Barclays —Lincoln
- £26,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
6d
Technical Support
Autrix —Lincoln
- £24,420.00 - £32,448.38 a year
- Full-time
- English
- Windows
- Travel
- Free parking
- Flexitime
Quick apply
Support Analyst
Nottingham Trent University —Nottingham
- £28,608 - £32,089 a year
- Full-time
- Hybrid work
- Customer service
- University
- In-person
- Annual leave
- Employee discount
7d
Retail Sales Advisor -20 Hours
DFS —Lincoln
- £12.71 an hour
- Sales
- Employee assistance programme
- Employee discount
Quick apply
9d
Sales Development Representative
Apogee Corp —Witham St Hughs
- Monday to Friday
- Hybrid work
- Sales
- Customer service
- Communication skills
- Work from home
- Employee assistance programme
Senior Complaints Insight Specialist
Capital One UK —Nottingham
- Full-time
- Analysis skills
- Annual leave

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customer experience specialist jobs near witham st hughs, lin

Customer Service Team Leader (12 month contract)

Barbon Group Ltd.
Lincoln

Quick apply

Job details

Fixed term contract

Qualifications

Management
Leadership
Communication skills

Full job description

About Us

HomeLet and Let Alliance are part of PIB Group and are market‑leading providers of specialist referencing and insurance services to the lettings industry. We work in partnership with letting agents and landlords to provide an exceptional, compliant and efficient service that helps them protect their portfolios and support their tenants.

The Role

We are looking for a proactive and people‑focused Team Leader to join our Referencing Team. You will lead a team of Customer Service Specialists to deliver high-quality, accurate and timely tenant references, ensuring an excellent experience for our customers and partners across both the HomeLet and Let Alliance brands.

We operate in a fast paced, call centre environment therefore call centre management experience is highly desirable.

You will be responsible for day‑to‑day performance, coaching and supporting your team, driving continual improvement and acting as an escalation point for complex queries.

Key Responsibilities

Lead, coach, and develop a team of Referencing Specialists to achieve quality, productivity and service targets.
Manage workflow and resource to ensure SLAs are met across multiple brands and systems.
Act as an escalation point for complex cases, complaints and queries, ensuring these are resolved swiftly and professionally.
Monitor and report on team performance, using MI to identify trends, risks and opportunities for improvement.
Drive a strong customer‑centric culture, ensuring each interaction reflects our values and brand standards.
Support the onboarding and training of new starters and cross‑skilling of existing team members.
Ensure adherence to regulatory, legal and internal policy requirements at all times.
Champion process improvements and work collaboratively with other teams and stakeholders to implement change.

About You

Proven experience in a team leader/supervisory role within a contact centre, operations, financial services or similar environment.
Strong people leadership skills with a passion for coaching, feedback and development.
Excellent communication skills, with the ability to manage difficult conversations and escalations calmly and professionally.
Highly organised with the ability to prioritise, manage change and work to tight deadlines.
Strong attention to detail and a focus on quality, accuracy and compliance.
Comfortable working with MI and systems to understand performance and make decisions.
A collaborative approach, able to build effective relationships across teams and locations.

Experience in tenant referencing, insurance, lettings or financial services would be an advantage but is not essential.

What We Offer

A supportive, friendly and collaborative team environment.
Opportunities for development and progression within PIB Group.
Competitive salary and benefits package.

If you are passionate about leading people, delivering great customer outcomes and making a difference in a fast‑paced environment, we would love to hear from you.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

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Refine Your Search

customer experience specialist jobs in witham st hughs, lin

Customer Service Team Leader (12 month contract)

Marketing Executive

Customer Services Executive

Senior Customer Success Manager

Alarm Handler

Customer Contact Specialist

Quality Assurance Specialist

Senior Customer Service Advisor

Customer Service Executive

Hire & Sales Coordinator

Customer Retention Specialist

Sales Assistant

Product Specialist

Marketing Manager

Customer Service Advisor

Technical Support

Support Analyst

Retail Sales Advisor -20 Hours

Sales Development Representative

Senior Complaints Insight Specialist

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