Customer experience advisor Work, Jobs in Witheridge, Dev (with Salaries)

HR Casework Administrator
University of Exeter —Exeter
- From £30,628 a year
- Call to connect
- Hybrid work
- Customer service
- University
- Annual leave
6d
Customer Service/Sales Advisor
JK floorheating Ltd —Exeter
- From £27,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Retail Travel Advisor
TUI Group —Exeter
- From £13.09 an hour
- Weekend availability
- Employee discount
Service Advisor
Vospers —Barnstaple
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
13d
Technical Support Advisor 2nd Line Telco
Focus Group —Exeter
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Work from home
Quick apply
Sales Assistant
Superdrug —Barnstaple
- £9.75 - £13.00 an hour
- Customer service
- Communication skills
- Store discount
- Employee discount
Assistant Branch Manager
Alliance Automotive Group LV —Exeter
- Sales
- Customer service
- Cash handling
- Employee discount
Quick apply
Sales - Sales Advisor - UK
New Look —Exeter
- Part-time
- Customer service
Trainee Dispenser
Boots —Barnstaple
- £13.12 - £15.10 an hour
- Weekend availability
- No experience needed
- Employee assistance programme
- Employee discount
Digital Learning Resource Advisor
Exeter College —Exeter
- £25,456 - £26,832 a year
- Full-time
- Communication skills
- Annual leave
5d
Seasonal Sales Advisor
The White Company —Exeter
- Seasonal
8d
Retail Sales Advisor - Exeter
Oak Furnitureland —Exeter
- £44,700 - £49,950 a year
- Full-time
- Customer service
- Retail sales
- Free parking
- Employee assistance programme
Experienced Parts Sales Advisor
PARTSERVICE LIMITED —Exeter
- £28,000 - £29,500 a year
- Full-time
- Microsoft Word
- Sales
- Customer service
Quick apply
8d
Service Advisor
Vertu Motors —Exeter
- £32,000 a year
- Full-time
- Organisational skills
- Communication skills
Quick apply
Technical Sales Advisor
Callidus Trade —Newton Abbot
- £25,420.00 - £55,293.60 a year
- Full-time
- Customer service
- In-person
- Free parking
- Employee discount
Quick apply
14d
Sales Advisor
PenCarrie Ltd - Clothing Distributor —Cullompton
- £30,000 - £31,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Free parking
- Work from home
Quick apply
Customer Experience Advisor | S1 | Retail Banking | Exeter Branch
A01 Santander UK plc —Exeter
- From £25,000 a year
- Part-time
- Cash handling
- Banking
Customer Service Advisor 12 Month Fixed Term Contract
Olleco —Newton Abbot
- £10,998.80 a year
- Full-time
- Communication skills
- Employee assistance programme
Quick apply
11d
Leasehold Property Manager
Department for Work and Pensions —Benton
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Management
- Research
- Analysis skills
- Annual leave
- Employee assistance programme
11d
Part Time Sales Advisor
F.Hinds —Exeter
- £8.69 - £12.80 an hour
- Part-time
- Microsoft Word
- Sales
- Customer service

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HR Casework Administrator

University of Exeter -
Exeter

Apply Now

Job details

Permanent
From £30,628 a year
6 days ago

Benefits

Annual leave
Company pension

Qualifications

Meeting coordination
Customer service

Full job description

About The Role

HR Casework Administrator

This part-time (0.6FTE) post is available from immediately on a permanent basis.

The starting salary will be from £30,628 per annum pro rata on Grade D subject to knowledge, skills and experience.

This role offers the opportunity for hybrid working – some time on campus and some from home.

About the role

We are looking for a Casework Administrator to join our small HR Casework team. The team provides confidential advice and support on all aspects of the formal stages of the University's employment policies and procedures, working closely with our HR Partnering and Advisory teams, our in-house Employment Legal Counsel and line managers across the University. The team also supports colleagues and managers to explore alternative dispute resolution and encourage early resolution in cases of workplace disagreements and grievances.

As Casework Administrator, you will provide proactive administrative support across a wide range of formal cases, enabling the progression of cases through the investigation, hearing, and appeal stages in a timely manner. As the University continues to embed its Early Resolution Framework for the timely, supportive, and proactive resolution of workplace issues, you will also provide support to administer and co-ordinate resolution activity.

Key aspects of this role will include:

Monitoring the progress of all active cases and any timelines, keeping the team constantly appraised of deadlines and other key dates with reference to specific cases and the relevant procedures
Understanding the priorities of the casework team to ensure that workload is managed effectively and responding to urgent requests
Arranging all administrative aspects of setting up formal hearings (including arranging panels, HR support, note taker, hearing dates and booking meeting rooms)
Assisting with the preparation and distribution of casework paperwork and correspondence in a consistent and timely manner, proactively contacting HR Business Partners, Trade Union representatives and other members of staff to gather all relevant documentation
Note taking at investigation meetings and formal hearings

About you

As a Casework Administrator, you will have:

Excellent customer service skills, with a high level of interpersonal skills to deal with highly confidential and sensitive issues with empathy and diplomacy
An ability to work effectively with others in a team environment, and build strong relationships with colleagues at all levels of the organisation
Strong administrative skills, including complete attention to detail and low error rates
Experience of working independently, with an ability to meet deadlines, work flexibly, prioritise workload and work under pressure
A positive, proactive approach to problem-solving, and a commitment to continuous improvement and personal development

Please ensure you read the Job Description and Person Specification for full details of this role.

Further information

If you wish to discuss the post further, please contact Matt Norman, HR Casework Manager, on [email protected].

About The Division

Human Resources

Our HR, Culture and Assurance Division is well established and through our team of expert advisors we offer services and support across the University in the following ways:

We provide HR support, personal development, pay and clear employment policies
We drive forwards the University ambitions around wellbeing, inclusion and culture. Supporting a diverse and thriving colleague community
We support the University to manage its compliance requirements, identify and manage risks and provide assurance on our compliance position

You can find out more about HR, Culture and Assurance Divisions work here.

We take a consultative and collaborative approach with Faculty and PS colleagues and stay agile and adaptable to the changing needs of the University - this means there's always an opportunity to learn and grow, collaborate and innovate!

About Us

Transform Your Career and Help Shape a Greener, Healthier, and Fairer Future

We are committed to understanding different cultures and perspectives, supporting diverse leadership, and striving for social justice. We encourage applications from all groups underrepresented in our community, including racially minoritised individuals and those with disabilities. Our inclusive, merit-based recruitment processes seek to embrace a diverse set of experiences to ensure colleagues feel supported equitably. With over 30,000 students and 7,000 staff from 150 countries, we foster a culture where everyone can thrive.

You can read more about our current accreditations and commitment to Equality, Diversity and Inclusion here, including our commitment to the Armed Forces Covenant.

Why our colleagues love working here

Flexible working opportunities and leading parental leave initiatives
Generous annual leave (39-41 days including bank holidays)
Competitive pension contributions
A genuine dedication to supporting the health and wellbeing of all colleagues - see initiatives here
Sustainability and the environment being at the heart of what we do

How we can help

If you're considering applying and need support to do so, please get in touch with us at [email protected]. You can request reasonable adjustments within your application or by contacting us. You can also choose to be considered under our Disability Confident Scheme and find out here how this is managed during our recruitment and onboarding process.

Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route. If you are a migrant worker, you will need to ensure you have a visa which permits the right to work in the UK. Further details can be found on the Home Office website - https://www.gov.uk/browse/visas-immigration/work-visas. If you are an existing Skilled Worker visa holder, we may be able to sponsor and will review the transitional arrangements - https://www.gov.uk/skilled-worker-visa/certificate-of-sponsorship-before-4-april-2024.

Apply Now

Refine Your Search

customer experience advisor jobs in witheridge, dev

HR Casework Administrator

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Customer Experience Advisor | S1 | Retail Banking | Exeter Branch

Customer Service Advisor 12 Month Fixed Term Contract

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