Process lead Work, Jobs in Withington, Gtm (with Salaries)

Service Manager
PayStream Accounting Services —Altrincham
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
4h
Head of College
Pure Innovations —Stockport
- £55,000 - £59,000 a year
- Full-time
- Bachelor's degree
- In-person
- Care plans
- Health & wellbeing programme
- Work from home
Quick apply
Data & Evaluation Lead
National Football Museum —Manchester
- £34,672 - £40,790 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
5h
Jigsaw Homes Group Limited
Jigsaw Homes Group —Ashton-Under-Lyne
- £52,022 - £57,187 a year
- Full-time
- IT
- Sick pay
8d
Regional Director of Digital, Data & Innovation
NHS England —Manchester
- From £131,301 a year
- Full-time
- Leadership
- Annual leave
1h
People Operations Manager
OrderYOYO —Manchester
- Up to £50,000 a year
- Analysis skills
- Human resources
Quick apply
1d
Anatomical Pathology Technician
The Christie NHS Foundation Trust —Manchester
- £32,073 - £39,043 a year
- Full-time
3d
Approvals Quality Control Manager
Health Research Authority —Manchester
- £49,387 - £56,515 a year
- Full-time
- Remote
- AI
2d
AI Sales Specialist - Healthcare, Local Government and Non Profit Organisations, UK Public Sector
AWS EMEA SARL (UK Branch) —Manchester
- Full-time
- Sales
- AWS
- AI
4h
Warehouse Operations & Process Lead
Lonza —Manchester
- Full-time
- Hybrid work
- Travel
- Warehouse experience
- Communication skills
- Work from home
1d
Compliance & IMS Lead
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- No degree
- Free parking
- Work from home
Quick apply
7d
Frontline Manager (FLM)
PepsiCo —Skelmersdale
- 12 hour shift
- Organisational skills
- Communication skills
Senior QA Tester
Havas Group —Manchester
- Full-time
- Presentation skills
- Continuous improvement
- JavaScript
- Flexible schedule
2h
Specialist Support Analyst
Barclays —Knutsford
- Administrative experience
- Communication skills
- Banking
Service Development Manager
EXL Service —Manchester
- Full-time
- Project management
- Bachelor's degree
- Organisational skills
- Employee stock purchase plan
4h
Facilities Lead
Calderdale and Huddersfield NHS Foundation Trust —Huddersfield
- £39,959 - £48,117 a year
- Full-time
- Maintenance
1h
Senior Manager Operations
FedEx EU —Manchester Airport
- Full-time
- Continuous improvement
- Communication skills
4d
Head of Operational Delivery
Pennington Choices Ltd —Warrington
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Annual leave
10d
Area Manager
Places for People —Manchester
- £45,000 a year
- Leadership
- Annual leave
- Employee discount
1d
Sales Enablement Lead, GB Diagnostic Imaging
Synapse Medical UK —Manchester
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply

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Service Manager

PayStream Accounting Services -
Altrincham

Quick apply

Job details

Permanent | Full-time
£50,000 - £55,000 a year
4 hours ago

Benefits

Casual dress
Company events

Qualifications

Customer service
GCSE
Communication skills

Full job description

We’re seeking a Service Manager to join our growing Technology Team, Tifo, at our Altrincham office.

This is a pivotal role responsible for leading the delivery of our client-facing services, ensuring exceptional customer experiences across onboarding, support, implementations, candidate screening, and disclosure services.

This is an exciting opportunity for someone with a strong background in screening or candidate onboarding who is ready for the next step up and take ownership of a growing function and play a key role in shaping the future of our platform offering. Working closely with our Product and Operations teams, you'll ensure services are delivered efficiently, commercially, and in line with our commitment to service excellence.

This is a hands-on leadership role for someone who thrives on delivering results, driving continuous improvement, and building strong relationships with clients, suppliers, and internal stakeholders.

Hybrid working available subject to training and probation.

The Role

Lead the delivery of implementations, support services, and professional services, ensuring services are delivered efficiently, on time, and to a high standard.
Manage customer escalations and ensure timely and effective resolution of service issues.
Define, monitor, and report on service levels, KPIs, and customer satisfaction metrics.
Drive continuous improvement across service delivery processes, systems, and tools.
Work closely with Product, Technology, and Account Management teams to ensure services align with business objectives and customer needs.
Participate in client reviews, providing insight into service performance and opportunities for improvement.
Establish and maintain effective incident management processes and communication plans.
Lead and develop the professional services function, including candidate screening, outsourced processing, and disclosure services.
Act as the subject matter expert on DBS processes and the DBS Code of Practice.
Support the growth and development of new verification and screening services.
Manage supplier relationships, governance reviews, audits, and performance monitoring.
Coordinate and support client audit requests and compliance activities.
Implement and manage customer feedback initiatives, including NPS measurement and service benchmarking.
Foster a culture of ownership, collaboration, continuous improvement, and service excellence across the team.

The Person

Experience within service delivery, onboarding, compliance, screening, professional services, or operational management.
Strong understanding of DBS processes, candidate screening, or regulated compliance environments would be highly advantageous.
Proven ability to manage multiple priorities while maintaining high standards of customer service.
Excellent stakeholder management and communication skills.
Strong commercial awareness with the ability to balance service quality and operational efficiency.
Analytical and process-driven, with a focus on continuous improvement.
Confident managing escalations and resolving complex service issues.
Experience working cross-functionally with operational, technical, and commercial teams.
Self-motivated with a strong sense of ownership and accountability.
A proactive individual who enjoys solving problems and driving positive change.
A natural leader who can inspire others and build strong working relationships.
Someone who thrives in a fast-paced environment and enjoys seeing initiatives through to successful completion.

Requirements:

Minimum 5 GCSEs including grade C in Math’s and English GCSE (or equivalent)
Exposure to DBS/criminal checks
5+ years working in onboarding/screening across a variety of regulated industries
Customer service, professional service or operations experience at a senior level

Progression:

Professional qualification financial support with up to 6 days paid study leave for professional qualifications
Training and personal development
Clear objectives and paths for progression

Holidays:

24 days plus Bank Holidays which increase with length of service
Plus your birthday off

Benefits:

Great Place to Work certified!
Company social events, treats and rewards
Casual dress everyday
Long service awards
Enhanced maternity/paternity benefits
Access to mental health first aiders and a support service
Free fresh fruit delivered twice a week
Personal accident cover
Being part of an amazing culture within a company

Visit our website, Facebook and LinkedIn pages to see what our employees have to say and what we’ve been up to!

PayStream Accounting Services Ltd is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Pay: £50,000.00-£55,000.00 per year

Ability to commute/relocate:

Altrincham WA14 4RW: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Altrincham WA14 4RW

Quick apply

Refine Your Search

process lead jobs in withington, gtm

Service Manager

Head of College

Data & Evaluation Lead

Jigsaw Homes Group Limited

Regional Director of Digital, Data & Innovation

People Operations Manager

Anatomical Pathology Technician

Approvals Quality Control Manager

AI Sales Specialist - Healthcare, Local Government and Non Profit Organisations, UK Public Sector

Warehouse Operations & Process Lead

Compliance & IMS Lead

Frontline Manager (FLM)

Senior QA Tester

Specialist Support Analyst

Service Development Manager

Facilities Lead

Senior Manager Operations

Head of Operational Delivery

Area Manager

Sales Enablement Lead, GB Diagnostic Imaging

I want to receive the latest job alerts for process lead in withington, gtm

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