Job Ref: MAI3809
Branch: Estelle Manor
Location: Estelle Manor, Eynsham Park, North Leigh, Witney, Oxfordshire, OX29 6PN
Salary/Benefits: £33,900 per annum OTE
Contract type: Permanent
Hours: Full Time
Shift pattern: Includes Weekends
Hours per week: 40
Posted date: 12/06/2026
Closing date: 14/07/2026
Who are we?
Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove.
As a Switchboard Operator you will be responsible for managing incoming calls, directing them to the appropriate departments or individuals, and providing information as needed. This role requires excellent communication skills, a professional demeanour, and the ability to multitask efficiently.
Who we are looking for?
- A person who is calm, confident, is an excellent problem-solver, has great attention to detail and who can multitask.
- Experience in an administrative position within the hospitality or travel industry would be ideal. Also beneficial is admin experience gained from NHS, at a doctor’s surgery, within retail banking or even as a virtual assistant/EA/PA.
- Excellent communication skills and the ability to get on with a diverse range of people – you can quickly understand, influence, and negotiate, as well as document and explain complex requirements to both technical and non-technical colleagues.
- Confident in learning and using a wide range of computer operating systems.
- The shift patterns for this role will require flexibility and will include evenings weekends.
The on target earning potential for this role is £33,900 per annum - compromising a base salary of £30,900 plus a qualified estimate of £3,000 in gratuities and service charge.
What’s in it for you?
At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Estelleversary surprises. Nurture your well-being with stocked colleague spaces. Engage in forums shaping The Estelle Way. Utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.
Here at Estelle, we want to create a unified culture and sense of belonging throughout. We have a range of perks and benefits at your fingertips:
- Biannual company socials plus smaller social and sports groups.
- Exclusive staff rates and FB discounts across sister properties.
- Estelleversary gifting for all employees.
- Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees.
- Goes without saying but we will feed you during your shift.
- Cycle to Work scheme.
- Added protection of our pension, health cash plan and life assurance schemes.
- 28 days holiday, inclusive of bank holidays, which increases with length of service.
- Colleague Forums and Sustainability Committees to help create The Estelle Way.
- Recommend-a-friend bonus scheme.
- Uniform provided, cleaned, and pressed.
- Onsite seamstresses to ensure your uniform is fitted and repaired.
About gratuities service charge:
- Gratuities (tips) and service charge are paid on a pro-rata basis regardless of your role.
- It is estimated that in 2026, our full-time employees can expect to receive in the range of £3,000 in addition to their annual salary.
