Company Description
Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer’s people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.
We combine best in class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.
Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: https://www.securitas.uk.com/services/on-site/stars/
Job Description
Be the Face of a Global Brand – Front of House / Brand Ambassador
We have an exciting opportunity for a confident, proactive and people-focused Front of House Brand Ambassador to join our dynamic STARS team at Securitas, based at our prestigious Head Office, Cobra House, Milton Keynes (MK17 8LX).
This is not your average front-of-house role. Our STARS provide a “two roles in one” service, you’ll deliver outstanding customer experience while maintaining a discreet, professional security presence — making a real impact every single day.
From welcoming global corporate clients and senior leaders, right through to liaising with country presidents, contractors, delivery drivers and postmen, you’ll be the calm, professional and friendly first point of contact for everyone who walks through the door.
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Monday - Friday
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08:00 - 14:00
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£14.00 PH
What makes this role exciting?
You’ll enjoy a varied, fast-paced environment where no two days are the same. Your responsibilities will span:
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Reception & Front of House services
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Concierge-style customer support
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Building Management
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Building inductions
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VIP Visits and client tours
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Event organising and management
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Facilities and office coordination
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Administration and third-party vendor management
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Security processes / protocols and procedures
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Delivering a polished, welcoming brand experience at all times
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Creating a lasting impression through attentive, professional and unforgettable hosting experience.
To name but a few !!!
Who we’re looking for
You’ll be someone who:
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Is positive, proactive and full of energy
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Thrives on problem-solving and thinking on their feet
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Communicates confidently with people at all levels and backgrounds
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Takes pride in delivering exceptional service and representing a premium brand
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Is flexible and proactive who’s happy to pick up extra hours when needed
Responsibilities:-
Meet and greet all staff, visitors and contractors in a professional and personable manner
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Deliver a consistently high-end customer focused experience
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Embody a high-performance approach and encourage colleagues to do the same
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Ensure the workplace (reception, toilets, kitchen, lobby, office, etc.) is visually of a high standard
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Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
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Assist in emergency situations
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Provide timely and accurate information
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Respond appropriately to varying and fast changing priorities
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Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
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Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both
Qualifications
Essential criteria:
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5 year checkable history
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Exceptional Customer service skills
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Computer literate
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Full UK Driving license (issued prior to 1997 and/or have Category D1 listed)
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Ability to deliver VIP travel and transportation
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Confident in driving an 8-seater minibus (you will be required to visit supermarkets, outlets and other, as requested by the building Manager).
Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation.
Essential Skills
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Highest quality personal appearance
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Flexible, professional and adept at working under pressure
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Outstanding written, verbal and oral communication skills
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Customer oriented with a passion for high-level service
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Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
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Polite and proactive
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Punctual and trustworthy
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Able to use initiative and highly adaptable
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Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment
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Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on
Additional Information
Company Benefits
Health & Wellbeing
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Company pension and advice and planning
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Life assurance scheme
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Discounted gym memberships
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Wellness advice and support, including financial, emotional and physical
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Dental and Physical Health Plans
Lifestyle Benefits
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Cycle to work scheme
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Car lease and new car purchasing schemes
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Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
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Mortgage Advise
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Payroll ISA's
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Eligibility for Costco Membership
Learning & Development
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Support with further education
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100's of eLearning courses
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Accredited courses by C&G, ILM, IOSH and SIA
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Leadership Development programs both local and global
It’s great to see you’re considering a career with Securitas UK!
Join our global team of 336,000+ colleagues and help make the world a safer place.
At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:
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Opportunity – We see potential in every person and situation
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People – We open our eyes to all that’s good
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Purpose – We make your world a safer place
What You Can Expect
Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.
Diversity & Inclusion – Be Yourself
We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try our hardest to guarantee interviews for eligible candidates, should you meet the roles minimum requirements, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks - Our real change makers of the business.. YOU, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.
Your Benefits
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STRIVE– Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
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Dental Plans - A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
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HSF Health Plan - Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
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Cycle to Work – A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
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Specsavers – Save money on eye tests and when purchasing spectacles.
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WeCare – A 24/7 online GP, mental health support service, get fit programme and more.
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Toothfairy – Online access to advice and guidance, from real UK Dentists.
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Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
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Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals.
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Free Mortgage Advice
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Go & Live – Financial Wellbeing Hub
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Death in Service Benefit - Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas
Take the Next Step
Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.
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