support analyst Work, Jobs in woking, eng (with Salaries)

Graduate Customer Support Analyst
IDBS —Woking
- Full-time
- AWS
- Continuous improvement
- Mentoring
3d
Support Analyst
Enroly —London
- £30,000 - £33,000 a year
- Part-time
- Hybrid work
- Organisational skills
- APIs
- Communication skills
- Work from home
- Life insurance
Quick apply
17h
Junior Business Analyst
Air Charter Service —Surbiton
- Full-time
- Bachelor's degree
- Agile
- IT
- Gym membership
Quick apply
Junior Application Support Analyst
BRE Group (Building Research Establishment) —Watford
- £33,000 - £37,000 a year
- Remote
- ERP systems
- Travel
- SharePoint
- Free parking
3d
PMO Analyst
Virgin —London
- £56,000 - £64,000 a year
- Full-time
- Hybrid work
- Analysis skills
Quick apply
1d
Analyst, Finance
Saputo Inc. —Weybridge
- Full-time
- Continuous improvement
- Free parking
- Employee discount
1st Line Helpdesk Analyst
FluidOne —Woking
- £28,000 - £31,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Work from home
- Employee assistance programme
Quick apply
Production Support Analyst
CGI —Leatherhead
- Full-time
- Hybrid work
- Agile
- Communication skills
Quick apply
1d
Level 2 Support Analyst
Basis Technologies —Bracknell
- Hybrid work
- APIs
- IT
- No travel
- Referral programme
IT Applications Analyst
Saputo Inc. —Weybridge
- Full-time
- Travel
- Free parking
- Employee discount
Business Analyst
Reassured —Basingstoke
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Bachelor's degree
- Free parking
- Annual leave
Quick apply
10d
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
1st Line Support Analyst
FluidOne —Camberley
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Employee assistance programme
Support Analyst - EMEA
Canoe Intelligence —London
- £40,000 - £55,000 a year
- Hybrid work
- Work from home
- Employee assistance programme
1st Line support Analyst
Apcoa —Uxbridge
- Up to £26,000 a year
- 8 hour shift
- Windows
- Computer networking
- SharePoint
- Employee discount
Quick apply
Junior Security Operations Centre (SOC) Analyst
M Group —Farnborough
- £25,000 - £32,000 a year
- Windows
- Scripting
- IT
- Annual leave
- Employee assistance programme
13h
Solution Analyst
Insurity —London
- £36,000 - £60,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Referral programme
Quick apply
Data Analyst
IT VALLEY (LONDON) LIMITED —Egham
- £40,000 - £45,000 a year
- Full-time
- Oracle
- Data analysis skills
- SQL
Quick apply
3d
Product Analyst/Requirements Analyst - ICE
Clinisys —Woking
- Hybrid work
- Azure
- Product management
- AI
IT Support Analyst
Onmo —London
- £40,000 - £50,000 a year
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service

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Graduate Customer Support Analyst

IDBS -
Woking

Apply Now

Job details

Full-time
3 days ago

Qualifications

Jira
Biology
R
UNIX
AWS
Data management
Continuous improvement
Confluence
Splunk
Mentoring
Computer networking
IT
Customer support
Linux
SaaS
AI
Python

Full job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At IDBS, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

IDBS helps BioPharma organizations unlock the potential of AI/ML to improve the lives of patients. As a trusted long-term partner to 80% of the top 20 global BioPharma companies, IDBS delivers powerful cloud software and services specifically designed to meet the evolving needs of the BioPharma sector.

IDBS, a Danaher company, leverages 35 years of scientific informatics expertise to help organizations design, execute and orchestrate processes, manage, contextualize and structure data and gain valuable insights throughout the product lifecycle, from R&D through manufacturing. Known for its signature IDBS E-WorkBook software, IDBS has extended its flexible, scalable solutions to the IDBS Polar and PIMS cloud platforms to help scientists make smarter decisions with assured confidence in both GxP and non-GxP environments.

Learn about the Danaher Business System which makes everything possible.

The Customer Support Analyst is responsible for delivering high quality support services to IDBS’ customers. You will respond to customer queries, perform initial troubleshooting, and escalate complex cases as needed.

This position reports to the Regional Operations Manager and is part of the regional customer support team located in Woking, UK and will be an office based role. Working within a global follow-the-sun support model, you will learn ITIL-based processes and collaborate with internal teams to ensure timely resolution and customer satisfaction. This position operates within a rotating shift model, with working hours ranging between 8:00 AM and 9:00 PM GMT to support extended coverage for global teams

In this role you’ll have the opportunity to:

Deliver responsive and professional customer support by handling inquiries across email, web, and community channels; perform initial troubleshooting, escalate complex issues as needed, and provide clear updates throughout resolution
Collaborate with cross-functional teams to resolve customer issues, contribute to the support knowledge base by documenting solutions, and engage in training and mentoring to continuously enhance technical and product expertise.
Drive continuous improvement by identifying process enhancement opportunities, sharing feedback, and supporting the adoption of tools and technologies that improve customer experience and resolution efficiency.

Here is what success in this role looks like:

Degree (or equivalent) in biology, clinical lab science, biomedical engineering, chemistry, physics, computer science, information technology or similar field of study with 0–2 years of experience in technical or customer support field.
Strong problem-solving skills, quick learner, and customer-focused mindset with a proactive attitude.
Ability to work effectively in a fast-paced, team-oriented environment with a basic understanding of IT concepts and willingness to develop technical skills.

It would be a plus if you also possess previous experience in:

Domain expertise in life sciences/biopharma with familiarity in scientific data management, lab informatics, and AWS-based SaaS environments.
Hands-on experience delivering customer support services and working with tools such as Salesforce, Jira, Confluence, Splunk, and AI technologies.
Technical knowledge of networking, Unix/Linux systems, relational databases, scripting languages (e.g., Python, R), and exposure to Quality Management frameworks or ITIL certifications.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Apply Now

Refine Your Search

support analyst jobs in woking, eng

Graduate Customer Support Analyst

Support Analyst

Junior Business Analyst

Junior Application Support Analyst

PMO Analyst

Analyst, Finance

1st Line Helpdesk Analyst

Production Support Analyst

Level 2 Support Analyst

IT Applications Analyst

Business Analyst

Service Desk Analyst

1st Line Support Analyst

Support Analyst - EMEA

1st Line support Analyst

Junior Security Operations Centre (SOC) Analyst

Solution Analyst

Data Analyst

Product Analyst/Requirements Analyst - ICE

IT Support Analyst

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