Complaints manager Work, Jobs in Woking, Sry (with Salaries)

Complaints Manager
Surrey and Borders Partnership NHS Foundation Trust —Leatherhead
- £51,657 - £58,785 a year
- Full-time
- Free parking
6d
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Centre Manager - Primrose Lodge
UK Addiction Treatment Centres —Guildford
- £45,000 - £50,000 a year
- Full-time
- Microsoft Outlook
- Management
- Microsoft Office
Quick apply
Senior Projects Manager Disrepair & Damp & Mould
A2Dominion Group —Staines-upon-Thames
- £69,922 - £84,642 a year
- Data analysis skills
- English
- Contracts
- Employee discount
HMP Send - AUM : Learning, Skills and Employment
Ministry of Justice —Woking
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
Operational Support Grade - HMP Send (Prison Support Role)
Ministry of Justice —Woking
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
14d
Kent Surrey and Sussex Prison Group - Strategic Housing Specialist
Ministry of Justice —Woking
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
2d
Airport Manager
VIP First Limited —Gatwick Airport
- From £45,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
Complaints and ME’s Manager
Hillingdon Council —Uxbridge
- £53,172 - £57,402 a year
- Management
- Analysis skills
- Leadership
- Free parking
- Employee discount
2d
Sales & Operations Manager - Destination Weddings
Ionian Weddings —Guildford
- £45,000 - £55,000 a year
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Work from home
Quick apply
11d
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Duty Manager
Stoke Park Ltd —Slough
- Up to £52,000 a year
- Full-time
- Hotel
- Supervising experience
- Human resources
- Free parking
- Sick pay
Quick apply
9d
Information Governance and Complaints Service Manager
Merton Council —Merton
- £63,966 - £66,378 a year
- Full-time
- Customer service
- Project management
- Communication skills
- Annual leave
9d
Customer Service Manager
Restore PLC —London
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Senior Admissions Officer (Applicant Enquiries)
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Annual leave
- Employee assistance programme
8d
Virology Quality Manager (ID4629)
Animal and Plant Health Agency —New Haw
- £38,795 - £41,375 a year
- Overtime
- Computer literacy
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
Senior Complaints Officer
Merton Council —Merton
- £51,138 - £55,323 a year
- Full-time
- Analysis skills
- Leadership
- Communication skills
- Annual leave
9d
Senior Housing Standards Officer
Elmbridge Borough Council —Esher
- £49,775 - £53,461 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
- Free parking
- Employee discount
7d
Customer Service Manager
Chambers Waste Management PLC —Guildford
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Free parking
Quick apply
10d
Assistant Contracts Manager
Mountjoy —Woking
- Full-time
- Management
- Maintenance
- Microsoft Office
- Annual leave
- Life insurance

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complaints manager jobs near woking, sry

Complaints Manager

Surrey and Borders Partnership NHS Foundation Trust -
Leatherhead

Apply Now

Job details

Full-time
£51,657 - £58,785 a year
6 days ago

Benefits

Free parking

Full job description

The post holder will be responsible for ensuring the effective day-to-day management of the complaints and PALS team within the Trust. To lead in facilitating negotiated solutions or resolution of issues as speedily as possible, in relation to the concerns of people, their carers and families. To be visible and approachable to people who use services, carers and their family and lead on the undertaking of the Patient Advice and Liaison Role.

The post holder will need to be able to ensure that people are treated appropriately, professionally and with respect during the complaints process and that the Trust values are visible in leadership behaviour.
There is also a requirement to teach others best practice and key skills related to having difficult but open and honest conversations.
The post holder will work in collaboration to increase people’s awareness of how to raise a concern and support people giving feedback through multiple channels.

The post holder will take the lead on developing our People’s Experience work across the Trust drawing together complaints/PALS feedback with our real time experience feedback.

To manage the Complaints and PALS Team
To build and maintain good relationships with clinical and non-clinical staff across Directorates and Departments.• To ensure the Trust adheres to the Complaints Regulations

Monitor and report on complaints and PALS performance

To build and maintain good relationships with key stakeholders and the local community.

Articulate the significance and potential impact of government policies as they relate to policy, practice, and its development.
Proactively work within the principles of being open and honest (Duty of Candour)
The post holder will deliver a training programme for all staff on complaints handling and specific training for investigating officers.
The post holder will lead on the implementation and embedding of Ai technology (Quail) within complaint responses to ensure that it is being utilised optimally across the Trust.
To act as Liaison Officer when a complaint has been referred to the Ombudsman for investigation.

Candidates who are shortlisted will be invited to undertake a:

Psychometrics (virtual) w/c 3rd August 2026

Interviews will take place on Tuesday 11th August 2026

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.

We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles.

Applicants must have the right to work in the UK for the duration of the role.

We look forward to receiving your application!

Please check the job description & person specification document for more information on the requirements for this job

Apply Now

Refine Your Search

complaints manager jobs in woking, sry

Complaints Manager

Assistant Customer Service Manager

Centre Manager - Primrose Lodge

Senior Projects Manager Disrepair & Damp & Mould

HMP Send - AUM : Learning, Skills and Employment

Operational Support Grade - HMP Send (Prison Support Role)

Kent Surrey and Sussex Prison Group - Strategic Housing Specialist

Airport Manager

Complaints and ME’s Manager

Sales & Operations Manager - Destination Weddings

Head Of Customer Experience

Duty Manager

Information Governance and Complaints Service Manager

Customer Service Manager

Senior Admissions Officer (Applicant Enquiries)

Virology Quality Manager (ID4629)

Senior Complaints Officer

Senior Housing Standards Officer

Customer Service Manager

Assistant Contracts Manager

I want to receive the latest job alerts for complaints manager in woking, sry

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