Customer experience manager Work, Jobs in Woking, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
13d
Team Leader
ASDA —Woking
- £13.71 an hour
- Weekend availability
- Communication skills
- Employee assistance programme
- Employee discount
3d
Customer Experience Manager
ATG Entertainment Limited —Woking
- £38,188.12 a year
- Full-time
- Hospitality
- Bar
- Management
Admissions and Transport Manager
Slough Borough Council —Slough
- £48,277 - £53,509 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Teaching
- Annual leave
Quick apply
1d
Contact Centre Customer Success Manager
Zoom —London
- Full-time
- Hybrid work
- In-person
5d
Manager, Customer Experience
Wiz, Inc. —London
- Remote
- Sales
- Mentoring
- Leadership
Quick apply
Duty Manager
Nuffield Health —West Byfleet
- £27,248 a year
- Part-time
- Communication skills
- Employee discount
- Gym membership
Quick apply
Client Support Manager UK
Onbe —London
- £34,650 - £42,525 a year
- Hybrid work
- Bachelor's degree
- Travel
- Communication skills
Quick apply
Store Manager
NEXT —Woking
- From £33,521 a year
- Weekend availability
- Employee discount
11d
Customer Success Manager
SwiftXccess —London
- Remote
Control Centre Duty Manager
Keolis Amey Docklands 2025 Limited —London
- £90,450.17 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
6d
Operations Manager
David Lloyd Clubs —Northwood
- Employee discount
5d
Customer Experience Manager
Gaia —London
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
Quick apply
Student Support Coordinator
University of Surrey —Guildford
- £32,080 - £36,636 a year
- Full-time
- Hybrid work
- University
- Relocation assistance
13d
Home Improvement Agency Caseworker
City of Westminster Council —Westminster
- £42,912 - £49,155 a year
- Communication skills
Customer Experience Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
Quick apply
TG34309747 Visitor Experience and Operations Manager
TATE Museum —London
- £39,791 a year
- Management
- Customer service
Quick apply
9d
IT Operations Manager
Trafalgar Entertainment —Woking
- £60,000 - £65,000 a year
- Full-time
- Continuous improvement
- IT
- Communication skills
10d
Deputy Manager
Aldi —Woking
- £14.75 - £15.72 an hour
Reservations Agent Day
DiamondAir International Ltd —London
- £28,500 - £30,000 a year
- Full-time
- Hybrid work
- Hospitality
- Customer service
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply

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customer experience manager jobs near woking, sry

Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
13 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

customer experience manager jobs in woking, sry

Customer Service Manager

Team Leader

Customer Experience Manager

Admissions and Transport Manager

Contact Centre Customer Success Manager

Manager, Customer Experience

Duty Manager

Client Support Manager UK

Store Manager

Customer Success Manager

Control Centre Duty Manager

Operations Manager

Customer Experience Manager

Student Support Coordinator

Home Improvement Agency Caseworker

Customer Experience Manager

TG34309747 Visitor Experience and Operations Manager

IT Operations Manager

Deputy Manager

Reservations Agent Day

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