Liaison Work, Jobs in Woking (with Salaries)

Freedom to Speak Up Guardian
The Guardian Service Ltd —Horsham
- £42,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Management
- Health & wellbeing programme
- Work from home
Quick apply
1d
Outpatients Booking Coordinator - Band 4
Royal Surrey NHS Foundation Trust —Guildford
- £29,812 - £32,715 a year
- Full-time
- Customer service
- Front desk
- Communication skills
10d
Membership Manager
The Association of British Riding Schools —Horsham
- £20 - £25 an hour
- Part-time
- Customer service
- Administrative experience
- IT
- Free parking
Quick apply
3d
Website Manager - 12 Month FTC
The Brain Tumour Charity —Fleet
- £56,500 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Analysis skills
2h
Operations Administrator
The Marist School —Ascot
- £24,500 - £27,000 a year
- Full-time
- Administrative experience
- Accounting
- Organisational skills
Quick apply
6d
GP Patient Services Lead
Eastwick Park Medical Practice —Leatherhead
- From £31,000 a year
- Part-time
- Microsoft Office
- Administrative experience
- Team management
Quick apply
18h
Stock Controller
Healthcare Partners Ltd —Guildford
- £27,106 - £28,850 a year
- Full-time
- Annual leave
1h
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Patient Liaison - Customer Services Advisor
Nuffield Health —Woking
- £25,545 a year
- Full-time
- CRM software
- Social media management
- Salesforce
- Employee discount
- Gym membership
Executive Assistant
Gordon Murray Group —Windlesham
- Weekend availability
- Hospitality
- Travel
- Leadership
12h
Office Manager / Facilities Manager
R1CH.uk —Knightsbridge and Belgravia
- £82,000 - £155,000 a year
- Full-time
- Hybrid work
- Maintenance
- Administrative experience
- Supervising experience
Quick apply
3d
Private patients Medical Secretary
Frimley Health NHS Foundation Trust —Frimley
- £29,812 - £32,715 a year
- Full-time
- Leadership
2d
Customer Liaison Officer
Mears Group —London
- Up to £34,000 a year
- Customer service
- Communication skills
- Annual leave
- Employee discount
20h
Lead Midwife for Quality Governance, Assurance & Compliance
Chelsea and Westminster Hospital NHS Foundation Trust —London
- £75,328 - £86,114 a year
- Full-time
- Gym membership
1h
Senior Director – IBU Oncology and Immunology
Eli Lilly —Basingstoke
- Full-time
- Social media management
- Bachelor's degree
- Travel
5h
IT Operations Manager
Trafalgar Entertainment —Woking
- £60,000 - £65,000 a year
- Full-time
- Continuous improvement
- IT
- Communication skills
7d
Client Liaison Manager
Avery Healthcare —Cobham
- £35,000 - £37,000 a year
- Sales
Quick apply
Facilities Assistant (6 Month FTC)
Balfour Beatty —Basingstoke
- Hybrid work
- Heavy lifting
- Organisational skills
- IT
- Annual leave
4h
Receptionist – Sunday
Vets Now —Staines-upon-Thames
- £15.40 an hour
- Annual leave
Project Officer Housing – 1 Year Fixed Term Contract
Tandridge District Council —Oxted
- £41,239 - £45,637 a year
- Microsoft Office
- Administrative experience
- Organisational skills
- Work from home
- Employee discount
10d

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Freedom to Speak Up Guardian

The Guardian Service Ltd
Horsham

Quick apply

Job details

Permanent
£42,000 a year
1 day ago

Benefits

Health & wellbeing programme
Company pension
Work from home
Company events
Private medical insurance
Life insurance
Referral programme
Sick pay

Qualifications

Microsoft Word
Microsoft Outlook
Management
GCSE
Microsoft Office
Organisational skills
Communication skills

Full job description

Job purpose

Provide independent, confidential liaison for all staff
Support contacting employees to find a self-determined resolution to their concerns by telephone and/or in person
Escalate issues of concern to senior leaders promptly in accordance with agreed timescales following consent from employee
Surface issues for the organisation which might otherwise be unknown
Promote an environment of “Freedom To Speak Up” (FTSU)
Provide support for staff who feel unable to raise issues internally or without support
Present Board report to the Board bi-annually

Key internal organisational relationships

CEO, Director of Operations and Client Services, Director of Strategy and Business Development, Head of Communication, Marketing and Strategic Engagement, Operations Managers, Guardians, Business Partner - Data Analytics and Dialog, Business Partner - Finance, Business Partner – Project Management

Key external relationships

Senior Leadership Team, Non-Executive Director and Board, Contacting Employees, Key Client Contacts

Main duties

Promptly respond to initial telephone or email, contacts providing an empathic and non-judgemental approach
Arrange a face to face meeting as soon as possible to complete conversations with contacting employees at mutually convenient times and venues (on site or off site).
Maximise the use of telephone, Teams etc. to facilitate speedy resolution
Escalate issues of patient safety and care in line with the agreed timescales for an NHS Trust client
Escalate (anonymously when necessary) and remain in contact with the contacting employee and those in the escalation path to ensure a satisfactory resolution is agreed
When required facilitate a meeting between a contacting employee and a colleague, escalating formally their concern (with their permission) in line with the agreed escalation path
Present the Guardian service to staff groups as required and on a regular basis
Agree a level of visibility with the NHS Trust and deliver accordingly
Schedule site visits for promotion of the Guardian service
Participate in Client initiatives to improve the ‘speaking up culture’
Write and keep accurate records and contribute to the evaluation of the effectiveness of the service as required, ensuring that reports are completed and recorded in a timely and accurate way
Send out user satisfaction survey to contacting employees
Ensure that information and data are handled appropriately, and personal and confidential data are protected in line with GDPR requirements
Work in accordance with the Guardian Service policies and procedures

Experience

Essential

Proven management and organisational skills at a mid-management or higher level
Demonstrable experience of interaction with mid-level and senior Executives, Directors and Non-Executive Directors in addressing concerns and issues
Proven experience of dealing sensitively with difficult issues, to act with integrity and maintain confidentiality as appropriate
Experience in giving presentations to small and large groups
Experience in communicating at all levels of staff from all disciplines and/or grades.
Experience of planning and prioritising own workload, and
working on own initiative with minimal supervision

Required skills

Essential

Able to listen without interruption
Excellent verbal and written communication skills to liaise with a wide range of people
Ability to work flexibly to meet the needs of the
Business including occasional evening and weekend work where agreed with the employee/employer in advance
Self- motivated, confident to work on own initiative and in working alone
Able to build a rapport which demonstrates compassion and understanding
Be able to set boundaries, be concise, present information and be able to write reports using Microsoft Office tools.

Personal disposition

Be approachable, trusted and non-judgmental
High emotional intelligence
Enthusiastic and highly motivated
Empathic disposition
Completer/finisher attitude

Particular requirements for role

This role can involve meeting with and speaking to people who are very emotional, very upset or traumatised by current or previous events or who may be at a point of crisis

Job Type: Permanent

Pay: £42,000.00 per year

Benefits:

Company events
Company pension
Health & wellbeing programme
Life insurance
Private medical insurance
Referral programme
Sick pay
Work from home

Application question(s):

Do you have mid to senior management experience?
Are you able to commute within an hour across Sussex?

Work authorisation:

United Kingdom (required)

Work Location: On the road

Quick apply

Refine Your Search

liaison jobs in woking

Freedom to Speak Up Guardian

Outpatients Booking Coordinator - Band 4

Membership Manager

Website Manager - 12 Month FTC

Operations Administrator

GP Patient Services Lead

Stock Controller

Client Engagement Manager

Patient Liaison - Customer Services Advisor

Executive Assistant

Office Manager / Facilities Manager

Private patients Medical Secretary

Customer Liaison Officer

Lead Midwife for Quality Governance, Assurance & Compliance

Senior Director – IBU Oncology and Immunology

IT Operations Manager

Client Liaison Manager

Facilities Assistant (6 Month FTC)

Receptionist – Sunday

Project Officer Housing – 1 Year Fixed Term Contract

I want to receive the latest job alerts for liaison in woking

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