We have an excellent opportunity for a Revenues Officer to join our Revenues team here at Wokingham Borough Council, on a full-time, 2-year Fixed Term Contract.
As Revenues Officer, you will assist in the maintenance of accurate tax collection records for Council Tax & Business Rates, ensuring that all tax liabilities due are correctly billed. Working with the Senior Revenues Officer, you'll make decisions regarding discounts, reliefs, and exemptions in line with legislation and Council Policies, while ensuring all bills, reminders, and notices are issued correctly and on time.
You'll deal with all types of enquiries from Council Taxpayers, Businesses, and their representatives via telephone, email, or written correspondence, and make arrangements for outstanding liabilities, including processing customer requests to set up Direct Debits. You'll also keep up to date with relevant legislation and the software systems employed to discharge this work, assisting in the monitoring of service delivery in accordance with corporate standards.
This is a fantastic opportunity for a compassionate, empathetic, and motivated professional with experience in customer service, Council Tax and Business Rates collection, or public sector revenue management to join our team.
Staff Benefits
Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:
- Generous Annual Leave – 27 days annual leave (rising by 5 days after 5 years of continued local government service), plus bank holidays
- Local Government Pension Scheme
- GP Helpline - Available 7 days a week
- Employee Assistance Programme - Including a 24/7 Your Care Helpline
- Free Eye Tests and Flu Vaccines
- Free Onsite Gym - Located at Shute End Offices, Wokingham
- Local & Lifestyle Discounts - Save on shopping, entertainment, dining out & more
- Move through Menopause Course
- Sports & Social Group Activities – Including running, football, cricket & more
- Learning & Development Opportunities
Key Responsibilities
- Assist in the maintenance of accurate tax collection records for Council Tax & Business Rates thus ensuring that all tax liabilities due are correctly billed.
- Make decisions in respect of discounts/reliefs and exemptions allowed in individual cases within the context of Council Tax & Business Rates legislation and Council Policies.
- Ensure that all relevant bills, reminders and other appropriate notices are correct and issued in accordance with the timescales set for the service.
- Make arrangements in respect of Council Taxpayers and Businesses and / or their representatives in respect of outstanding liabilities.
- Process Customer requests to pay Council Tax/Business Rates setting up Direct Debits.
- Deal with all types of enquiries from Council Taxpayers, Businesses and / or their representatives, Members or other key stakeholders.
Candidate Requirements
- Relevant qualification, or equivalence experience in Council Tax and Business Rates collection
- Previous Customer Service experience (minimum 6 months)
- Must possess good inter-personal and communications skills - both written and verbal
- Computer literate; good IT skills including office software such as Microsoft
- Basic understanding of the principles of billing and collection both council tax and business rates
Our Area:
Wokingham Borough Council has recently been ranked 2nd most productive council in England by the Impower Productivity Index, recognising our strong performance and efficient use of public money.
Our Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside.
We’re home to a range of high performing schools, a host of international businesses and an incredible community. The borough has a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.
Click the link below and Apply Today!
Alternatively, to arrange an informal discussion about the role, contact Becky Mortimer-Browne, Service Manager - Revenues & Recovery, via [email protected] (Strictly no agencies).
Closing date: Sunday 5th July 2026 at 11pm
Interview date: TBC
AI in Applications:
We recognise that candidates may choose to use artificial intelligence (AI) tools to support the preparation of their job applications. When used appropriately, AI can be a helpful aid in structuring responses, checking clarity, and improving presentation.
However, applications must reflect your own skills, experience and understanding. If an application appears to rely excessively on AI-generated content, it may not meet the required standard and could be rejected.
We encourage all applicants to ensure their submissions are authentic, tailored to the role, and clearly demonstrate their own knowledge, experience and suitability.
Whilst this is a fixed term contract appointment, for anyone already employed by Wokingham Borough Council this would be classed as a secondment if successful. Therefore, the usual permission requests for secondments apply and you must speak to your line manager in the first instance before applying.
If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.
Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.
Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.
Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure & Barring Service (DBS) checks along with other relevant employment checks.
Due to the high volume of applications we receive, we regret that we are unable to respond to every applicant individually.
If you do not hear from us within 4 weeks of the application closing date, please assume that your application has not been successful on this occasion.
We appreciate your interest in joining Wokingham Borough Council and thank you for taking the time to apply.
Wokingham is an equal opportunities employer.
