Customer service representative Work, Jobs in Wokingham, Brk (with Salaries)

Customer Care Associate
LRG —Camberley
- Remote
- Social media management
- Communication skills
Quick apply
Passenger Service Agent
ABM —Harlington
- Full-time
- Employee discount
4d
Retail Customer Service Assistant
BP Retail —Bracknell
- Serving
- Café
- Annual leave
- Employee assistance programme
7d
Passenger Service Agent
ABM UK —London
- Full-time
- Employee discount
Quick apply
4d
Customer Service Agent
Thames Water Utilites —Reading
- From £25,694 a year
- 8 hour shift
- IT
- Communication skills
Client Services Assistant
Charity Link —Reading
- £26,000 - £27,000 a year
- Full-time
- Hybrid work
- Quality control
- Organisational skills
- Computer skills
- Employee discount
- Referral programme
Quick apply
12d
Customer Support Administrator
ASSA ABLOY —Reading
- Microsoft Word
- Computer literacy
- Hotel
- Annual leave
12d
Customer Service Associate UK
Eco Global —Reading
- Full-time
- CRM software
- Computer literacy
- Microsoft Office
Quick apply
IT Support Technician / Customer Service Advisor
Cevitr Ltd —Farnborough
- £25,000 - £28,000 a year
- Weekend availability
- Customer service
- Computer skills
- Communication skills
- Free parking
Quick apply
7d
Customer Service Assistant
Wickes —Bracknell
- £8.82 - £12.71 an hour
- Full-time
- Annual leave
- Employee discount
5d
Part Time Customer Service Advisor - Reading
Leeds Building Society —Reading
- Part-time
- Front desk
- Cash handling
Customer Service Advisor
Olleco —Slough
- £28,953.60 a year
- Full-time
- Communication skills
- Employee assistance programme
Quick apply
8d
Customer Services Advisor
Halfords —Bracknell
- £11.48 - £13.34 an hour
- Part-time
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
7d
Customer Support Advisor (Student Support Advisor)
The Chartered Institute of Marketing —Cookham
- £26,000 a year
- Rotating shift
- Hybrid work
- CRM software
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Advisor
MyFirst —Chertsey
- £24,000 - £26,000 a year
- Full-time
- Bilingual
- No experience needed
- English
Quick apply
12d
Tusker Contact Call Centre Advisor - Watford
Lloyds Banking Group —Croxley Green
- £31,380 a year
- Full-time
- Hybrid work
- Conflict management
- Organisational skills
- Communication skills
Customer Service Agent
Techtronic Industries GmbH (TTI) —Marlow
- Full-time
- CRM software
- Data entry
- Organisational skills
- Free parking
- Work from home
Customer Service Representative
Juss Marketing —Bracknell
- £350 - £600 a week
- Full-time
- Sales
- Customer service
- English
- Free parking
- Flexible schedule
Client Success Representative
Woods Food Service —Uxbridge
- £33,092.80 a year
- Full-time
- Customer service
- Salesforce
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
5d
Customer Service Advisor
PSV Glass & Glazing Ltd —High Wycombe
- £30,000 a year
- Weekend availability
- Microsoft Word
- Customer service
- Administrative experience
- Store discount
- Employee assistance programme
Quick apply
1d

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Customer Care Associate

LRG -
Camberley

Quick apply

Job details

Benefits

Company pension

Qualifications

Customer service call handling
Report generation
Social media management
Microsoft Office Suite
Complaint handling
Technical support
Customer interaction
Communication skills

Full job description

Job Title: Customer Care Associate

Location: Remote (with quarterly travel for team meetings)

Brand: LRG

About Us:

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and key responsibilities

As a Customer Care Associate, you’ll play a key role in managing and resolving customer complaints, supporting branch teams, and maintaining the Group’s reputation for excellent service. Working closely with the Customer Care Manager, you’ll handle complex complaints, provide expert guidance, and ensure service standards are met consistently across the business.

Key Responsibilities:

Provide administrative and technical support to the Customer Care Manager and Director of Customer Support and Engagement
Manage the Customer Care email inbox to allocate emails using the colour coding system
Review complaints and where appropriate referring cases directly to a Regional Director for prompt response to prevent escalation
Accurate recording of complaints received across the Group, issue acknowledgements, and ensure all LRG’s Service Level Agreements are met
Promptly answer the Customer Care phone line in a professional and helpful manner
Manage the outstanding complaints and chase internally to ensure LRG’s Service Level Agreements are met
Hold video meetings with senior staff to offer guidance on Stage One complaints and escalate appropriately for Stage Two cases
Assist the Customer Care Associates to support them in responding to Stage Two and Three complaints
Investigate and collate data for Stage Two and Stage Three complaints
Communicate directly with complainants to work towards swift and fair resolutions
Draft high-quality written responses for Stage Two and Stage Three complaints
Assist with managing communications with The Property Ombudsman (TPO) and oversee the administration of TPO complaints
Support the monitoring and management of social media reviews and messages.
Assist in the administration and management of Reputation.com to maintain the Group’s online presence.
Maintain a thorough working knowledge of LRG’s systems, procedures, and business variations.
Keep up to date with industry legislation and regulatory changes.

What are we looking for:

Extensive knowledge of the lettings industry, supported by significant hands-on experience.
Exceptional attention to detail and clear, professional communication skills.
Propertymark Level 3 qualification (or currently working towards it/willing to complete).
Strong reporting skills, with the ability to extract and present data effectively in Excel.
Excellent administrative and letter-writing abilities.
Confident problem-solver, capable of managing legal and procedural queries from branch staff.
Collaborative team player with a proactive approach.
Proficient in Microsoft Office applications.

What we can offer you:

Proven track record for career growth and advancement within the company
Market leading training and ongoing professional development
Supportive and collaborative team environment

Benefits:

Competitive Salary Package
Quarterly and yearly awards
Salary sacrifice pension scheme
Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.

Quick apply

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