JOIN OUR FAMILY - First time in 3 years !
At Holiday Inn Express Fleet ( an IHG Hotel) we believe our people are our biggest assets and understand the value in putting you first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top Hospitality Company! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
Working hours operate on a rota basis, Monday to Sunday:
- 7:00 am to 3:00 pm
- 3:00 pm to 11:00 pm
Please note that approximately 90% of shifts will be the 3:00 pm to 11:00 pm shift.
A DAY IN THE LIFE OF A GUEST SERVICES ASSISTANT AT HIE Fleet
What you'll be doing...
Reporting to the Deputy General Manager, we are looking for someone who enjoys variation and has a flexible approach to their working environment. Interested in learning how each department within the hotel operates? We have got you covered at Holiday Inn Express - Fleet . You can expect to wear many capes throughout your working day including Guest Service Agent, Receptionist, Food & Beverage Assistant - no shift is the same!
As a Receptionist, you will handle reservations, check-ins, check-outs, telephone enquiries, giving directions, restaurant and taxi bookings, and many other customer-facing tasks. Flawless communication is essential.
Our team are like a family, and we work together to deliver outstanding guest service to our guests by offering timely, efficient, knowledgeable, and truly remarkable service. We are an enthusiastic, authentic bunch of individuals who truly care about teamwork and great service!
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
To succeed in the role of Guest Service Assistant you will need the following qualities and skills.
- Outstanding communication skills,
- Experience within a customer facing role is preferred. No experience as receptionist? No big deal - we’ll train you up!
- A can-do attitude A must
- Computer literate with a professional telephone voice
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
- Discounted hotel room rates for you and your friends & family
- Flexible working arrangements
- Pension
- 50% off F&B
- Preferatial Hotel Rates
Winner of the Most Accommodating Leisure & Business Hotel 2025 – Hampshire
Winner of the IHG Europe 2024 Beyond Brilliance Innovation Award
Winner of the Most Accommodating Leisure & Business Hotel 2024 – South East England
Winner of the Hotel of High Achievements Award by P&P Hotel 2024
Winner of the IHG Europe 2023 Building Brilliance Award
Winner of the IHG All-Green Scorecard 2023, 2024, and 2025 UK&I
Winner of the IHG Guest Love – Top Performer 2023, 2024, and 2025 UK&I
Winner of the IHG Housekeeping Impact Award 2024 and 2025 UK&I
Finalist of the IHG Housekeeping Special Award For UK&I 96.92% Cleanliness 2023
Things to look foor at Interview
- Positive attitude
- Professional and well-presented appearance
- Strong knowledge of the company and its values
- Excellent communication and interpersonal skills
- Be ready to join a highly motivated and switched-on team.
EQUAL OPPORTUNITIES
IHG and Holiday Inn Express Fleet is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact us directly
Pay: £12.71 per hour
Benefits:
- Company pension
- Employee discount
- On-site parking
- Referral programme
Experience:
- Reception: 1 year (preferred)
Language:
Work Location: In person
