We have an excellent opportunity for a Digital Innovation Analyst to join our Digital Innovation team here at Wokingham Borough Council, on a Full-Time, 18-Month Fixed–Term Contract.
As Digital Innovation Analyst, you will act as a key liaison between Digital Innovation and service areas, ensuring requirements are clearly gathered, prioritised, and communicated, while keeping stakeholders informed, engaged, and aligned with team objectives. Working in partnership with the Team Manager - Digital Delivery, you will support and champion digital systems and innovations that enable the organisation to deliver efficient, user-focused, and digitally enabled services.
This role involves analysing service requests to recommend and schedule digital solutions, collaborating with change colleagues to maximise benefits, and providing ongoing technical support. You will also partner with developers and testers to resolve system errors and performance issues.
You'll ensure the benefits of digital improvements are thoroughly documented, tracked, and communicated to identify opportunities for broader impact across the council, stay updated with industry trends and emerging technologies, and proactively identify opportunities to enhance digital capabilities, streamline processes, and foster a culture of innovation. This includes producing clear, concise documentation and explaining technical information in a straightforward, easy-to-understand way.
This is a fantastic opportunity for a collaborative, motivated professional with experience in business analysis, digital systems, stakeholder engagement, or public sector transformation to join our team.
Staff Benefits
Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:
- Generous Annual Leave – 30 days annual leave (rising by 5 days after 5 years of continued local government service), plus bank holidays
- Local Government Pension Scheme
- GP Helpline - Available 7 days a week
- Employee Assistance Programme - Including a 24/7 Your Care Helpline
- Free Eye Tests and Flu Vaccines
- Free Onsite Gym - Located at Shute End Offices, Wokingham
- Local & Lifestyle Discounts - Save on shopping, entertainment, dining out & more
- Move through Menopause Course
- Sports & Social Group Activities – Including running, football, cricket & more
- Learning & Development Opportunities
Key Responsibilities
- Act as the primary liaison between Digital Innovation and service areas to gather, prioritise, and communicate requirements while keeping stakeholders aligned.
- Analyse change requests to recommend digital solutions, collaborate with business colleagues to capture accurate requirements, and schedule approved changes for development.
- Provide ongoing technical support and troubleshooting for deployed systems, working with developers and testers to resolve errors and maintain up-to-date documentation.
- Document, track, and communicate the benefits of digital improvements to identify opportunities for broader impact across the council.
- Stay abreast of industry trends and emerging technologies to proactively enhance digital capabilities, streamline processes, and foster a culture of innovation.
Candidate Requirements
- Degree-level education or equivalent experience, plus a Business Analysis qualification (or demonstrable equivalent knowledge).
- Ability to translate business needs into technical specs and analyse digital systems/platforms.
- Strong analytical skills with proven experience supporting or analysing digital solutions.
- Capability to convert business processes into clear requirements and produce concise, accessible technical documentation.
- Proven experience engaging stakeholders at all levels and facilitating workshops to gather information.
- Competence in Microsoft Office (Word, Excel, Outlook, Visio).
Our Area:
Wokingham Borough Council has recently been ranked 2nd most productive council in England by the Impower Productivity Index, recognising our strong performance and efficient use of public money.
Our Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside.
We’re home to a range of high performing schools, a host of international businesses and an incredible community. The borough has a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.
Click the link below and Apply Today!
Alternatively, to arrange an informal discussion about the role, contact Rich Knowles, Rich Knowles, via [email protected] (Strictly no agencies).
Closing date: Sunday 28th June 2026 at 11pm
Interview date: TBC
AI in Applications:
We recognise that candidates may choose to use artificial intelligence (AI) tools to support the preparation of their job applications. When used appropriately, AI can be a helpful aid in structuring responses, checking clarity, and improving presentation.
However, applications must reflect your own skills, experience and understanding. If an application appears to rely excessively on AI-generated content, it may not meet the required standard and could be rejected.
We encourage all applicants to ensure their submissions are authentic, tailored to the role, and clearly demonstrate their own knowledge, experience and suitability.
Whilst this is a fixed term contract appointment, for anyone already employed by Wokingham Borough Council this would be classed as a secondment if successful. Therefore, the usual permission requests for secondments apply and you must speak to your line manager in the first instance before applying.
If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.
Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.
Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.
Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment.
Due to the high volume of applications we receive, we regret that we are unable to respond to every applicant individually.
If you do not hear from us within 4 weeks of the application closing date, please assume that your application has not been successful on this occasion.
We appreciate your interest in joining Wokingham Borough Council and thank you for taking the time to apply.
Wokingham is an equal opportunities employer.
