Collection agent Work, Jobs in Wolverhampton (with Salaries)

R & B Assistant
Walsall Council —Walsall
- £31,537 - £34,434 a year
- Full-time
- Computer literacy
- English
- Flexitime
8d
Income and Recovery Officer
Civic Recruitment Limited —Wolverhampton
- Full-time
- Continuous improvement
- Data entry
- Organisational skills
Quick apply
Furniture Installer & Warehouse Supervisor
Aspen Haus UK —Dudley
- £30,000 a year
- Full-time
- Warehouse experience
- Power tools
- In-person
- Free parking
Quick apply
2d
Customer Support Agent
Rockwell Automation —Aldridge
- Full-time
- Annual leave
- Employee assistance programme
Freight Agent
DHL —Lichfield
- Full-time
- Customer service
- Continuous improvement
- Communication skills
- Employee assistance programme
OCEAN EXPORT OPERATOR
KRL Logistics —Solihull
- Full-time
- Microsoft Outlook
- Organisational skills
- In-person
- Free parking
- Work from home
Quick apply
12d
Property & Relationship Manager
Brindley Capital Group —Birmingham
- £26,000 - £32,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Store discount
- Health & wellbeing programme
Quick apply
10d
Critical Balance Specialist
Cushman & Wakefield —Birmingham
- Computer literacy
- Analysis skills
- Computer skills
Quick apply
10d
Credit Control Manager (Client Finance - Birmingham)
BNP Paribas —Birmingham
- Full-time
- Team management
- Leadership
- Communication skills
- Annual leave
- Employee discount
4d
Credit Controller (Client Finance - Birmingham)
BNP Paribas —Birmingham
- Full-time
- Microsoft Word
- Communication skills
- Annual leave
- Employee discount
Senior Education Consultant
Parthenon Education —Norbury
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Master's degree
- Business development
Quick apply
2d
Letting Agent
The Letting Experts —Sutton Coldfield
- £70,000 - £100,000 a year
- Remote
Quick apply
6d
SOC Analyst
BeyondTrust —Birmingham
- Remote
- Master's degree
- Scripting
- AI
- Employee assistance programme
- Life insurance
Quick apply
4d
Surveyor
Cushman & Wakefield —Birmingham
- Sales
- Word processing
- Computer literacy
Quick apply
Real Estate & Customer Experience Manager (RECX) - Property Management - 12-Month Fixed Term Contract
Prologis —Solihull
- Full-time
- Salesforce
- Travel
- AI
- Annual leave
- Employee assistance programme
1d
Senior Surveyor
Cushman & Wakefield —Birmingham
- Word processing
- Computer literacy
- Business development
Quick apply
10d
Sr SOC Analyst
BeyondTrust —Birmingham
- Remote
- Master's degree
- Scripting
- AI
- Employee assistance programme
- Life insurance
Quick apply
4d
Senior Cost Manager
BNP Paribas —Birmingham
- Full-time
- Microsoft Office
- Business development
- Contracts

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R & B Assistant

Walsall Council -
Walsall

Apply Now

Job details

Full-time
£31,537 - £34,434 a year
8 days ago

Benefits

Flexitime
Company pension

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
GCSE
UK GDPR
English
Account escalation for debt management
Customer interaction

Full job description

Revenues & Benefits Assistant - Ref: EE07826
G6: £31,537 -£34,434 per annum

We currently have an exciting opportunity available within the Council Tax team, as a Revenues and Benefits Assistant.

You will ensure the delivery of efficient and effective local taxation administration and collection and support the delivery of an effective Revenue collection service covering Council Tax and Business Rates.

Key Responsibilities

To support the effective billing, collection, and recovery of Council Tax income by undertaking recovery action in accordance with legislation, council policy, and best practice
Maintain an up-to-date knowledge of Council Tax legislation, recovery processes, relevant case law, and Council policies and procedures.
Handle customer enquiries arising from recovery action via telephone, letter, and email, including negotiating and agreeing appropriate payment arrangements while maintaining a strong focus on customer service.
Review and manage cases returned from enforcement agents and determine the most appropriate next course of action.
Effectively prioritise and manage own workload to ensure service objectives, performance targets, and customer needs are met.
Supporting in debt collection in particular historic debt.
Support court proceedings and assist court officers.

Requirements

Experience of administering Council Tax accounts including billing, discounts, exemptions, instalment arrangements, and liability checks
Knowledge and experience in the recovery process and options available
Excellent customer service and negotiation skills with experience of handling inbound calls and the ability to manage difficult conversations professionally.
Ensure full compliance with GDPR, equalities, H&S and council procedures.
GCSE-level literacy, numeracy and IT ability.
Closing Date: 22nd September 2026
View: Job Description and Employee Specification
This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
For this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities. A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).
Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.
We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time.
At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole – particularly your ‘Supporting Information’ – reflects your own voice.

Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits . Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.

We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.

Living in Walsall

Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.

Walsall Council is committed to Safer Recruitment.

To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.

Social Work Matters - Children's Social Worker Recruitment

Some of our children require a special kind of support: yours. Visit our microsite to find out more about joining Walsall Council as a Children's Social Worker.

Apply Now

Refine Your Search

collection agent jobs in wolverhampton

R & B Assistant

Income and Recovery Officer

Furniture Installer & Warehouse Supervisor

Customer Support Agent

Freight Agent

OCEAN EXPORT OPERATOR

Property & Relationship Manager

Critical Balance Specialist

Credit Control Manager (Client Finance - Birmingham)

Credit Controller (Client Finance - Birmingham)

Senior Education Consultant

Letting Agent

SOC Analyst

Surveyor

Real Estate & Customer Experience Manager (RECX) - Property Management - 12-Month Fixed Term Contract

Senior Surveyor

Sr SOC Analyst

Senior Cost Manager

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