Product support Work, Jobs in Wolverhampton (with Salaries)

1st Line Technical Support
Computors Limited —Wolverhampton
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
12d
Junior Product Support Engineer
FAUN ZOELLER —Redditch
- £25,000 - £32,000 a year
- Full-time
- Schematics
- CAD
- Customer service
- Free parking
Quick apply
2d
Final viewer M-F
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Annual leave
Sales Assistant
WHSmith Travel —Heath Town
- Part-time
- Annual leave
- Employee assistance programme
Quick apply
2d
Product Uploader
T.H. Baker —Kidderminster
- £12.75 an hour
- Temporary
- Microsoft Excel
- Merchandising
- English
- Employee discount
Quick apply
12d
Sample Preparation Technician
Eurofins UK Food Testing —Wolverhampton
- Part-time
- Microsoft Outlook
- Laboratory experience
- Microsoft Office
- Free parking
- Annual leave
Quick apply
3d
Quality Control Inspector
Bolt & Nut Manufacturing Ltd —Bilston
- £13.00 - £15.50 an hour
- Full-time
- Maintenance
- Computer skills
- In-person
Quick apply
5d
Service Colleague
ASDA —Dudley
- £13.10 an hour
- 8 hour shift
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
21h
Retail Sales Advisor - Wednesbury
Oak Furnitureland —Wednesbury
- £48,300 - £53,950 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Team Member (Stock)
NEXT —Wolverhampton
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
5d
Greggs Bakery Assistant
SPAR —Wolverhampton
- Up to £12.25 an hour
- Part-time
- Sales
- Customer service
- Bakery
- Life insurance
Operational Support Team Leader
Culligan UK limited —Wolverhampton
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
11d
Laboratory Technician
Eurofins UK Food Testing —Wolverhampton
- Part-time
- Continuous improvement
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
3d
Operations & Sales Support Administrator
Andrews Coatings Ltd —Wolverhampton
- £12.71 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Administrative experience
- Organisational skills
- Free parking
- Flexitime
Quick apply
6d
ESG Coordinator
SYR Limited —Stourbridge
- £30,000 - £35,000 a year
- Full-time
- In-person
- Free parking
- Profit sharing
Quick apply
General Operator (Process Shop)
Collins Aerospace —Wolverhampton
- Full-time
- Free parking
- Paid training
10d
Product Specialist
The Osprey Group —Birmingham
- Full-time
- Customer service
- Analysis skills
- Presentation skills
Quick apply
11d
Sample Registration Operative
Eurofins UK Environment Testing —Wolverhampton
- Full-time
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Galvanizing Operatives
Edward Howell Galvanizers Ltd , part of Wedge Group —Willenhall
- From £520 a week
- Overtime
- In-person
- Free parking
- Employee assistance programme
Quick apply
11d
Customer Assistant
Lidl —Wolverhampton
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
1d

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1st Line Technical Support

Computors Limited
Wolverhampton

Quick apply

Job details

Full-time
£28,000 - £32,000 a year
12 days ago

Benefits

Free parking
Casual dress
Annual leave
Discounted or free food
Company pension
Work from home
Canteen
Company events
Car scheme
Sick pay
On-site parking

Qualifications

Microsoft Word
TCP
Microsoft Excel
Microsoft Outlook
Customer service
LAN
Microsoft Office
VoIP
IT support
DNS
Mac OS
Linux
TCP/IP
Communication skills
Active Directory
Help desk
VPN

Full job description

Job Overview

We're looking for a proactive, customer-focused 1st Line Support Engineer to join our End User Support team. You'll be the first point of contact for our customers, helping them with everything from laptop issues to network and VoIP phone problems, and making sure their IT just works. It's a great role for developing your skills in a fast-moving MSP environment, working across different systems and technologies for a varied client base.

Duties

Respond promptly to tickets, calls, and emails logged in HaloPSA, delivering a friendly and professional service every time
Diagnose and fix hardware issues with computers, peripherals, and network devices, often using NinjaOne to remotely check and resolve problems
Support users with Microsoft 365 apps (Outlook, Word, Excel, Teams, etc.) and other everyday business software
Troubleshoot software issues across Windows, macOS, and Linux machines
Help set up and support networking basics including LAN, VPN, DNS, firewalls, and Active Directory
Provide first-line support for our CC VoIP phone systems, helping with handsets, call routing, and basic configuration issues
Manage user accounts and permissions in Active Directory and Microsoft 365
Support our Cyber Security products (email security, backup, security awareness training) and help flag or resolve basic security alerts
Work closely with the wider engineering team, escalating trickier issues to 2nd/3rd line where needed
Log every job clearly and accurately in HaloPSA, following our ticketing and documentation processes
Stay current with new technology and suggest ways we can keep improving how we support our customers
You'll also take part in our out-of-hours support rota, covering weekday evenings (6pm–11pm) and weekends on a rotating basis, roughly once a month.

Qualifications

Some experience in an IT support or help desk role
A solid grasp of networking basics: TCP/IP, LAN, DNS, VPNs, and firewalls
Comfortable working across Windows (client and server) and macOS
Experience supporting desktop hardware, peripherals, and tools like Microsoft Office
Familiarity with Active Directory, and ideally HaloPSA (or a similar ticketing system) and RMM tools like NinjaOne
An interest in or basic understanding of VoIP/telephony and cyber security is a bonus, but full training will be given
Good communication skills, able to explain technical things simply to non-technical customers
A keen eye for detail and a logical approach to troubleshooting
Well organised, with the ability to juggle priorities in a busy support environment

This is a great opportunity for someone who wants to build a career in IT support, in a team that genuinely cares about doing right by its customers.

Additional Benefits:

30 days annual leave (including public holidays)
Monthly company lunch
Reward scheme
Salary car sacrifice scheme
2 working from home days

Job Type: Full-time

Pay: £28,000.00-£32,000.00 per year

Benefits:

Canteen
Casual dress
Company events
Company pension
Discounted or free food
Free parking
On-site parking
Sick pay
Work from home

Ability to commute/relocate:

Wolverhampton WV10 9TG: reliably commute or plan to relocate before starting work (preferred)

Experience:

IT support: 1 year (preferred)
Customer service: 3 years (preferred)

Work Location: Hybrid remote in Wolverhampton WV10 9TG

Quick apply

Refine Your Search

product support jobs in wolverhampton

1st Line Technical Support

Junior Product Support Engineer

Final viewer M-F

Sales Assistant

Product Uploader

Sample Preparation Technician

Quality Control Inspector

Service Colleague

Retail Sales Advisor - Wednesbury

Team Member (Stock)

Greggs Bakery Assistant

Operational Support Team Leader

Laboratory Technician

Operations & Sales Support Administrator

ESG Coordinator

General Operator (Process Shop)

Product Specialist

Sample Registration Operative

Galvanizing Operatives

Customer Assistant

I want to receive the latest job alerts for product support in wolverhampton

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