Package Description
In addition to your salary, we offer a range of benefits including:
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Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
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Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
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A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
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Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
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Salary sacrifice car scheme - eligible employees can access low‑cost leasing of electric and low‑emission vehicles.
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Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
Job Introduction
We’re recruiting a Housing Solutions Initial Assessment Team Assistant to join our busy Housing Solutions Team at Milton Keynes City Council.
This is a rewarding role where you’ll be the first point of contact for people who are threatened with homelessness or already homeless, giving practical advice, gathering key information and helping people access the right support as early as possible. You’ll play an important part in a service that helps residents find or sustain accommodation, while supporting our wider aim to make Milton Keynes a better place to live and helping us deliver decent, affordable homes.
This role would suit someone with experience in housing or a similar customer-focused service who can communicate clearly, work with care and treat people with empathy and respect.
At Milton Keynes Adult Social Care Services, we take pride in our supportive work culture and try to go that extra mile when it comes to investing in our colleagues.
Site-Based role
This is a Site-Based role, and you’ll be expected to work from the designated workplace.
Interviews for this role will be held on 17th July 2026
At Milton Keynes City Council, we aim to make a difference every day. We’re dedicated, respectful and collaborative. We act as one council, and we work hard to create cleaner, safer and healthier communities while tackling inequalities and supporting people to thrive.
We take pride in our supportive work culture and try to go that extra mile when it comes to investing in our colleagues.
Find out more about working with us here: www.mkcounciljobs.org.uk
Role Responsibilities
- Be part of a busy Housing Solutions Team, providing a proactive triage service and giving advice and assistance to people who are threatened with homelessness or already homeless.
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Act as the first point of contact for new enquiries, gathering information and identifying risk before arranging appointments for assessment.
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Provide clear verbal and written advice on housing options and available support, including signposting to council services and external partner agencies.
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Help residents access services that support them to find or keep accommodation, including arranging homelessness assessment appointments and providing a meet and greet service.
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Gather documents from customers and make sure information is stored accurately and shared with the right colleagues.
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Respond to homelessness enquiries, emails, phone calls and Duty to Refer notifications, and support meetings and events when needed.
Ideal Candidate
- Experience of working in a housing service or a similar area of work.
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A good understanding of current homelessness legislation, housing solutions and when to signpost to other services and partners.
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Ability to complete forms accurately, handle personal information with care and maintain confidentiality.
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Confident communication skills, both verbal and written, with the ability to adapt approach to different audiences and situations.
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Strong customer service skills, with the ability to work collaboratively and influence, persuade and negotiate to achieve positive outcomes.
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A non-judgemental approach with genuine empathy for people facing stressful housing situations, working in line with our values of being dedicated, respectful and collaborative.
As part of the pre-employment checks, should you be offered the role, we’ll carry out a Basic Disclosure and Barring Service (DBS) check.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We welcome applications from individuals of all backgrounds and lived experiences. Milton Keynes City Council is committed to building an inclusive workforce that reflects the diversity of our community. We actively encourage applications from candidates who bring a range of perspectives, particularly those from underrepresented groups.
We are proud to have signed up to the Social Care Workforce Race Equality Standard (SC-WRES), a continuous improvement programme designed to help social care organisations achieve anti-racist workplaces. Our commitment means we are actively working to identify and address inequalities, improve representation in leadership, and ensure fair treatment and opportunity for all colleagues in Adult Services. [skillsforcare.org.uk]
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.
