Reporting analyst Work, Jobs in Wolverton, Bkm (with Salaries)

Service Operations Analyst
ITSO Ltd —Milton Keynes
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Oracle
- Windows
- Analysis skills
Quick apply
3d
Customer Analyst
Dominos —Milton Keynes
- Full-time
- SQL
- Analysis skills
- Python
Finance Analyst
Dominos —Milton Keynes
- Full-time
- ERP systems
- Microsoft Office
- Analysis skills
Safety, Health & Environment Analysis Specialist
Network Rail —Milton Keynes
- £35,582 - £43,400 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Time management
- Free parking
- Annual leave
2d
Cloud Infrastructure Analyst
ITSO Ltd —Milton Keynes
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Oracle
- Computer Science
- Travel
Quick apply
3d
FP&A Analyst
BSI —Milton Keynes
- £42,400 - £53,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Communication skills
- Annual leave
- Bereavement leave
7d
People Data Analyst
RLDatix —Milton Keynes
- Hybrid work
- Microsoft Excel
- Employee assistance programme
10d
CDD Analyst
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
Credit Risk Analyst
Billing Finance —Northampton
- £35,000 - £45,000 a year
- Hybrid work
- SQL
- Communication skills
- Python
- Employee assistance programme
Junior Data Engineer
Valda Energy —Bicester
- £30,000 - £35,000 a year
- Azure
- Computer Science
- Engineering
- Annual leave
- Employee assistance programme
2d
Senior HR Analyst (Success Factors, Onboarding)
GXO Logistics —Northampton
- Up to £64,800 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Credit Risk Analyst
Arkle Finance —Wellingborough
- £38,000 - £42,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Communication skills
Quick apply
Internal Auditor and Risk Analyst
Soho House & Co. —Milton Keynes
- Hospitality
- Microsoft Office
- Analysis skills
- Employee discount
Quick apply
Senior Support Centre Analyst
Celestra Ltd —Milton Keynes
- Up to £29,000 a year
- Overtime
- Organisational skills
- Communication skills
- Employee assistance programme
Support Analyst
CEVALogistics —Kettering
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Annual leave
Transactional Revenue Assistant
TravelodgeHotels —Thame
- Up to £30,000 a year
- Hybrid work
- Hotel
- Accounting
- Employee discount
Quick apply
Data Analyst
Bibby Financial Services —Banbury
- £50,000 - £60,000 a year
- Full-time
- SQL
- Python
- Gym membership
Quick apply
Ancillaries Performance Specialist
TUI —Luton
- Full-time
- Microsoft Excel
- Sales
- SQL
12d
Operational Support Analyst – Enable Ground Crew
easyJet —Luton Airport
- Full-time
- Hybrid work
- Continuous improvement
- Employee discount
2d
Client Service Analyst I
FIS Global —Milton Keynes
- Full-time
- Customer service
- Presentation skills
- Travel
2d

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Service Operations Analyst

ITSO Ltd
Milton Keynes

Quick apply

Job details

Permanent | Full-time
£30,000 - £40,000 a year
3 days ago

Qualifications

ITIL Certification
Cloud infrastructure
Driving Licence
Oracle
Windows
Analysis skills
ITIL
Organisational skills
IT
Communication skills
Time management

Full job description

Job Purpose

ITSO’s Service Management Team is seeking a Service Operations Analyst to support the day-to-day operational delivery of ITSO’s business-critical systems and services.

Reporting to the Service & Infrastructure Manager, the role will be responsible for supporting operational service management activities, incident and request management, release coordination, user support, service monitoring, and supplier engagement across ITSO’s technical estate.

The successful candidate will play a key role in ensuring operational services remain stable, responsive, and effectively managed, while supporting continual service improvement and maintaining high levels of customer service for ITSO members, HOPS suppliers, and internal users.

The role requires an organised and proactive individual with good technical troubleshooting ability, strong communication skills, and experience supporting operational IT services in a fast-paced environment.

Key Responsibilities

Manage and process service requests, incidents, and operational enquiries relating to the ISMS and associated services
Monitor operational systems, alerts, and service dashboards to identify and respond to issues proactively
Coordinate and support release, maintenance, and deployment activities across Test, Pre-Production, and Production environments
Support operational readiness, service transition, and change implementation activities
Investigate and assist in resolving infrastructure, application, and operational service issues
Liaise with HOPS suppliers, ITSO members, third-party vendors, and technical partners regarding operational matters
Produce operational reports, service updates, communications, and technical documentation
Support service monitoring, operational governance, and continual service improvement activities
Assist with user administration, access management, and internal IT support activities
Coordinate escalations and assist with the management of critical and major incidents
Ensure operational processes, records, and support documentation are maintained and up to date

Skills, knowledge and experience - ESSENTIAL

Experience supporting operational IT services and service management activities
Experience managing incidents, requests, and operational support processes
Good understanding of IT Service Management (ITSM) principles and practices
Strong troubleshooting and analytical problem-solving skills
Experience supporting Windows-based environments and business applications
Ability to coordinate operational activities across multiple stakeholders and suppliers
Good organisational and time management skills
Strong written and verbal communication skills
Ability to explain technical issues to both technical and non-technical audiences
Customer-focused approach with strong attention to detail
Ability to work independently and manage competing priorities effectively

Skills, knowledge and experience - DESIRABLE

Knowledge of IT Service Management (ITSM) and ITIL processes
ITIL Foundation certification or equivalent
Relevant cloud or infrastructure certification(s)
Experience supporting cloud-hosted platforms and hybrid environments
Basic understanding of infrastructure, networking, and security concepts
Knowledge of Oracle Cloud Infrastructure (OCI) environments
A full UK driving licence would be advantageous but is not essential, as occasional travel may be required

Liaison/Contacts

ITSO staff and internal stakeholders
HOPS suppliers and ITSO members
Third-party suppliers and service providers
Infrastructure and application support providers
External operational and technical partners

Pay: £30,000.00-£40,000.00 per year

Work Location: Hybrid remote in Milton Keynes MK9 1EJ

Quick apply

Refine Your Search

reporting analyst jobs in wolverton, bkm

Service Operations Analyst

Customer Analyst

Finance Analyst

Safety, Health & Environment Analysis Specialist

Cloud Infrastructure Analyst

FP&A Analyst

People Data Analyst

CDD Analyst

Credit Risk Analyst

Junior Data Engineer

Senior HR Analyst (Success Factors, Onboarding)

Credit Risk Analyst

Internal Auditor and Risk Analyst

Senior Support Centre Analyst

Support Analyst

Transactional Revenue Assistant

Data Analyst

Ancillaries Performance Specialist

Operational Support Analyst – Enable Ground Crew

Client Service Analyst I

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