Technical analyst Work, Jobs in Wolverton, Bkm (with Salaries)

2nd Line analyst - Technical Support
Managed 24/7 Ltd —Milton Keynes
- £26,000 - £37,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Data entry
Quick apply
7d
1st Line Support Analyst
Dawsongroup —Milton Keynes
- Full-time
- Communication skills
Quick apply
7d
1st Line Service Desk Analyst (Days)
Intercity Technology —Shefford
- Hybrid work
- Employee assistance programme
IT Business Analyst
Rehoboth Properties Limited —Milton Keynes
- £55,000 - £56,000 a year
- CRM software
- Computer Science
- Engineering
Quick apply
Cyber Security Analyst
Total IT Technology Solutions Ltd —Bedford
- £26,500 - £28,000 a year
- Full-time
- Analysis skills
- Computer networking
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
12d
Data Analyst
SDG Group —Milton Keynes
- Hybrid work
- Computer Science
- Bachelor's degree
- Communication skills
Quick apply
Junior Implementation Specialist
Polaris Software —Banbury
- Full-time
- Hybrid work
- Travel
- Annual leave
Quick apply
QAT Analyst
FCDO Services —Hanslope
- £43,088 - £44,752 a year
- Full-time
- Analysis skills
- Presentation skills
- Annual leave
2d
HR MI and Systems Analyst 12mth FTC
FCDO Services —Hanslope
- £33,014 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Databases
5d
Customer Analyst
Dominos —Milton Keynes
- Full-time
- Analysis skills
Field Services Coordinator
ImServ —Milton Keynes
- Data analysis skills
- Computer skills
- Communication skills
- Annual leave
Data Analyst
Billing Finance —Northampton
- £35,000 - £45,000 a year
- Hybrid work
- Databases
- Employee assistance programme
IT Business Analyst (Microsoft Dynamics) 6 month FTC
Sage Homes —Northampton
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Agile
12d
Business Analyst
ImServ —Milton Keynes
- Writing skills
- Agile
- AI
- Annual leave
8d
Security Operations Manager
NHBC —Milton Keynes
- £70,000 - £90,000 a year
- Hybrid work
- AI
- Communication skills
- Annual leave
- Employee discount
Analyst Programmer - Financial IT (MF-II)
Kuehne+Nagel —Milton Keynes
- Computer Science
- Software troubleshooting
- Engineering
Business Analyst
Interpham Consulting —Luton
- Full-time
- Writing skills
- Analysis skills
- Communication skills
Technical Business Analyst (12-month Fixed Term Contract)
West Northamptonshire Council —Northampton
- £42,861 - £46,304 a year
- Analysis skills
- No degree
- Agile
6d
Systems Analyst (Mid Level) - US
Polaris Software —Banbury
- Full-time
- Hybrid work
- Annual leave
Quick apply
Technical Account Manager
Yardi Systems, Inc. —Milton Keynes
- Full-time
- Bachelor's degree
- Accounting
- Business
- Profit sharing
- Annual leave

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2nd Line analyst - Technical Support

Managed 24/7 Ltd -
Milton Keynes

Quick apply

Job details

Permanent | Full-time
£26,000 - £37,000 a year
7 days ago

Qualifications

Technical troubleshooting
Desktop support
MCSA
MCP
MCSE
Incident queue management
CCNA
GCSE
Mentoring junior staff
IT service management
Ticket management
Microsoft Exchange
Microsoft Office Suite
Microsoft Office
DHCP
Computer hardware
Mentoring
Technical support incident logging
Data entry
DNS
Customer support
VMWare
Customer interaction
IT incident logging
Linux
Application support
Incident log maintenance
Communication skills

Full job description

Job Summary

We are currently looking for a 2nd Line Analyst to join our Service Desk. We are looking for individuals with a passion for providing excellent customer service with a background in a similar role. We are also looking for people who are ready to take the next step into a 2nd line role.

Please Note: We can receive a high volume of applicants for this role and will look to evaluate all candidates, responses for follow ups can take up to a week or later and not everyone may proceed to the next stage for an interview invite.

Responsibilities and Duties

The main purpose of the role:

- Deliver excellent service, exceeding customer expectations wherever possible.

- Provide First Time Fixes for incidents wherever possible.

- Accurately log incidents/ service requests, ensuring all relevant data is captured to enable quick and efficient

resolution within SLA.

- Keeping Customers informed on at all times on status and progress.

- Participate in the process defined Incident, Change, and Problem Management.

- Escalate potential service issues initially with Team Leader/Service Desk to avoid customer dissatisfaction.

- Ensure all open tickets assigned to yourself are worked on within the time frame provided and updated

- Deliver and maintain vendor management on behalf of the customer.

- Support and mentor 1st Line Analysts, sharing knowledge and ideas

- Work closely with 3rd Line to absorb and learn new skills to develop a greater understanding of issues

- Business process awareness

- Drive the customer experience by executing the defined service desk process.

- Highlight trends to the Service Desk Team Leader for review with Account and Problem Manager

- Perform Operational Checks on customer estates to ensure availability & Performance for core daytime operations

Qualifications and Skills

- Educated to GCSE level in Maths and English or equivalent.

- Excellent oral and written communication skills with the ability to communicate effectively at all levels

- Clear and Polite telephone manner

- Rapid and accurate data entry skills

- Ability to take ownership of and progress tickets to resolution

- Good Technical Aptitude

- Excellent social skills with the ability to establish and maintain good/ productive relationships

- Ability to display a logical and methodical approach to problem-solving

- A passion for providing exceptional customer service even during a period of stress and pressure.

- Experience of working in a team

- Passionate, professional, with a ‘can-do’ attitude at all times

- Experience as an analyst within a similar role.

- Industry recognised qualifications in relevant area (i.e.,MCP, MCSA, MCDT, MCSE, CCNA, CCNE ETC.)

Desirable

- DNS, DHCP

- Exchange

- AV, Web, and Email Scanning solutions

- VMWare

- Citrix

- Linux

- Cisco Telephone Systems

- Hardware troubleshooting of both desktop and server hardware

- Application support of Microsoft Office, and common windows applications from vendors such as adobe sumac, McAfee, etc

Job Types: Full-time, Permanent

Job Types: Permanent, Full-time

Pay: £26,000.00-£37,000.00 per year

Experience:

Technical Support Occupations: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

technical analyst jobs in wolverton, bkm

2nd Line analyst - Technical Support

1st Line Support Analyst

1st Line Service Desk Analyst (Days)

IT Business Analyst

Cyber Security Analyst

Data Analyst

Junior Implementation Specialist

QAT Analyst

HR MI and Systems Analyst 12mth FTC

Customer Analyst

Field Services Coordinator

Data Analyst

IT Business Analyst (Microsoft Dynamics) 6 month FTC

Business Analyst

Security Operations Manager

Analyst Programmer - Financial IT (MF-II)

Business Analyst

Technical Business Analyst (12-month Fixed Term Contract)

Systems Analyst (Mid Level) - US

Technical Account Manager

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