Application support engineer Work, Jobs in Wombwell, Syk (with Salaries)

Service Desk Analyst
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
- £25,760 - £27,476 a year
- Full-time
- In-person
11h
IT Helpdesk Engineer - Experienced
777 Networks —Leeds
- £28,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Work from home
Quick apply
Technical Support Analyst - SketchUp
Trimble —Leeds
- Full-time
- Computer Science
- Software troubleshooting
- Bachelor's degree
4d
Service Desk Engineer
etiCloud Limited —Sheffield
- £26,500 - £28,000 a year
- 8 hour shift
- Customer service
- IT
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Junior IT Support Engineer
Ward and Burke construction Ltd —Leeds
- Full-time
- Computer Science
- Analysis skills
- Travel
5d
Lead Full Stack Engineer
HSBC Global Services Limited —Sheffield
- Full-time
- APIs
- Leadership
11d
Microsoft Power Platform Engineer
Mantle Development —Darrington
- £35,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- System design
- APIs
- Free parking
- Flexitime
Quick apply
Senior Software Engineer
Granada Secondary Glazing —Sheffield
- £60,000 - £75,000 a year
- Full-time
- Azure
- Windows
- Project management
Quick apply
3d
Software Engineer (Web Portal Developer) - SC Cleared
CGI —Sheffield
- Full-time
- Software development
- Agile
- Communication skills
Quick apply
Junior Embedded Software Engineer
OnTarget Communications —Sheffield
- £25,000 - £35,000 a year
- Full-time
- Computer Science
- C++
- Software development
Quick apply
6d
Core Systems Engineer
etiCloud Limited —Sheffield
- £28,000 - £40,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
Overseas Contractor
LTM —Sheffield
- Full-time
- Azure
- Internship
- Leadership
Quick apply
Lead Engineer
Home Office —Sheffield
- £62,109 - £68,320 a year
- Part-time
- Azure
- English
- Java
- Annual leave
7d
Senior Embedded Engineer
ecobee Technologies ULC —Leeds
- £110,900 - £144,200 a year
- C++
- Travel
- Linux
- Annual leave
Quick apply
Developer / Senior Developer
NEXT —Doncaster
- £42,100 - £59,400 a year
- Full-time
- Azure
- JavaScript
- APIs
Senior Software Engineer
Minster Law —Wakefield
- £55,000 - £65,000 a year
- Azure
- SQL
- JavaScript
Senior DevOps Engineer - AWS
Burendo —Leeds
- Full-time
- Hybrid work
- Azure
- Java
- SQL
- Annual leave
- Employee assistance programme
Quick apply
13d
Level 2 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Remote
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Software Engineer
RWS Group —Sheffield
- Full-time
- Java
- AWS
- JavaScript
Lead AWS DevOps Engineer - Managed Services
HippoDigital —Leeds
- £69,000 - £77,500 a year
- Hybrid work
- DevOps
- Business development
- AWS
- Employee discount
6d

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Service Desk Analyst

Sheffield Health Partnership University NHS Foundation Trust
Sheffield

Apply Now

Job details

Full-time
£25,760 - £27,476 a year
11 hours ago

Qualifications

Active Directory

Full job description

To answer incoming calls in a professional, courteous and timely manner

To log all reported incidents or requests using the in-house call management software, ensuring best practice information gathering is completed and the record updated.

To attempt first time fix on any reported incidents, ensuring that details of all attempted fixes and their results, are recorded in the Digital Service Desk Management System.

To provide advice and support to Customers in regards to Trust systems and devices via face to face, telephone and electronic communication.

To escalate and allocate support records to the relevant support teams with the appropriate level of information to assist with onwards resolution.

To log support calls and co-ordinate incidents and service requests, with colleagues and where required with third parties.

To follow and promote Service Desk processes including the incident management and service request procedures.

To proactively maintain regular communication with Customers who have logged records, keeping them informed of progress and informing them when jobs have been assigned to other support functions.

To provide and assist with 1st/2nd line user support following direction.

To be a member of the Digital Service Desk team promoting excellent customer service and recording and solving incidents at the first point of contact.

To contribute to an efficient and effective Digital Technical and systems support/operational development service, which maximises the availability and reliability of the corporate and departmental systems/ICT equipment to end-users

To assist with the installation and configuration of new PCs and to deploy these to staff, following set procedures and processes.

To ensure that the ICT equipment deployed is correctly logged and recorded on an asset database.

To support the Digital Technical Support Engineers/Technicians.

At SHPU, we prioritise the well-being and safety of both our service users and employees. It is our policy and a condition of employment that all employees must join the DBS Update Service. This service carries an annual fee, which employees are responsible for paying up front. However, employees may claim this cost back through the Trust's Employee Expenses Reimbursement Policy. For those requiring a Basic DBS check, it is necessary to register for a DBS Online Account.

The provision of 1st line IT support to Trust users either in person, by telephone or via remote control, covering the full range of end user software and hardware running on the Trust network.

Logging, processing, diagnosing, and investigating software and hardware faults, providing advice and guidance to Customers.

Escalating issues which can’t be fixed to more senior support staff and/or IT Management.

The IT Service Desk opens Monday to Thursday 8.30 – 17.00 and Friday 8.30 – 16.30 as such, any member of the Service Desk Team may be required to work fixed hours to support the operational needs of the department and therefore the wider Trust.

To create and maintain network user accounts (including email) using Microsoft Active Directory, including maintaining the database supporting this system. This includes appropriately granting and removing permissions relating to file folder, mailbox and data access.

To promote good IT practices by means of telephone advice and promoting knowledge articles.

To effectively manage and prioritise own workload, ensuring Customer expectations are managed.

To install new hardware peripherals to best practice configurations utilising predefined procedures.

To upgrade and repair existing hardware peripherals, working with colleagues to replace/repair equipment in a cost-effective manner.

To upgrade, repair and install Trust approved, applications and other software packages remotely.

To apply generic technical problem-solving skills to investigate incidents and problems, analysing data and documenting this to support corrective action.

To be able to work with other members of the Digital Team to efficiently resolve incidents and/or to implement change.

Apply Now

Refine Your Search

application support engineer jobs in wombwell, syk

Service Desk Analyst

IT Helpdesk Engineer - Experienced

Technical Support Analyst - SketchUp

Service Desk Engineer

Junior IT Support Engineer

Lead Full Stack Engineer

Microsoft Power Platform Engineer

Senior Software Engineer

Software Engineer (Web Portal Developer) - SC Cleared

Junior Embedded Software Engineer

Core Systems Engineer

Overseas Contractor

Lead Engineer

Senior Embedded Engineer

Developer / Senior Developer

Senior Software Engineer

Senior DevOps Engineer - AWS

Level 2 Helpdesk Engineer

Software Engineer

Lead AWS DevOps Engineer - Managed Services

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