Desk analyst Work, Jobs in Wooburn, Bkm (with Salaries)

Service Desk Analyst
London Business School —London
- Software troubleshooting
- Customer service
- Analysis skills
- Annual leave
- Gym membership
Quick apply
13d
Service Desk Analyst
Sysco —Hemel Hempstead
- Full-time
- Bilingual
- Customer service
- English
Service Desk Analyst
Fujitsu —Bracknell
- Full-time
- Customer service
- Windows
- In-person
- Annual leave
- Employee assistance programme
12d
Application Support Analyst
Elevate Technology Group —Gerrards Cross
- £35,000 - £40,000 a year
- Windows
- SQL
- Communication skills
1st Line support Analyst
APCOA PARKING (UK) LTD —Uxbridge
- Up to £26,000 a year
- 8 hour shift
- Windows
- Computer networking
- SharePoint
- Employee discount
Quick apply
IT Service Desk Analyst
Oxford Health NHS Foundation Trust —Oxford
- £28,392 - £31,157 a year
- Full-time
- Remote
- Continuous improvement
- Annual leave
- Employee assistance programme
21h
Junior Enterprise Applications Support Analyst
Synergy Flavors —High Wycombe
- Full-time
- Computer Science
- IT
- Communication skills
12d
IT Service Desk Analyst
Montu UK —Winnersh
- £35,000 - £37,500 a year
- Full-time
- Analysis skills
- IT
- Communication skills
12d
Service Desk Analyst
JCDecaux —London
- Full-time
- Customer service
- English
- Windows
11d
Technology Support Analyst
Stevens & Bolton —Guildford
- Weekend availability
- Remote
- Customer service
- Windows
- Organisational skills
10d
IT Service Support Analyst
The National Archives —Kew
- £29,258 a year
- Full-time
- Windows
- Presentation skills
- Continuous improvement
- Annual leave
13d
Service Charge Data Analyst
hireful —Camberley
- £34,000 a year
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Travel
- Employee discount
Quick apply
IT Service Desk Analyst
Legends Global (Europe) —London
- Microsoft Outlook
- Customer service
- Computer networking
Quick apply
Head of Service Desks - Reading, UK
ESP Global Services Limited —Reading
- £70,000 - £75,000 a year
- IT
- AI
- Leadership
Quick apply
End User Computing Analyst
JATO —Uxbridge
- Rotating shift
- Microsoft Office
- SharePoint
- In-person
7h
ICT Service Desk Analyst
Civic Recruitment Limited —Esher
- Customer service
- SharePoint
- Communication skills
Quick apply
Systems Support and Configuration Officer
Soha Housing Limited —Didcot
- £39,650 a year
- Full-time
- Customer service
- SharePoint
- IT
Quick apply
PMO Apprentice Analyst
CPS —Reading
- £18,000 a year
- Full-time
- Hybrid work
- SharePoint
- Employee assistance programme
Quick apply
IT Operations Supervisor - (FTC)
Oxford Instruments plc —High Wycombe
- IT
- Communication skills
6d
Technical Support Specialist
MEDIDATA —London
- Microsoft Outlook
- Customer service
- System design
- Annual leave

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desk analyst jobs near wooburn, bkm

Service Desk Analyst

London Business School -
London

Quick apply

Job details

13 days ago

Benefits

Cycle to work scheme
On-site gym
Annual leave
Company pension
Gym membership

Qualifications

Software troubleshooting
Customer service
Ticket management
Analysis skills
Organisational skills
Communication skills

Full job description

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.

The Role

Deliver exceptional IT support at a world-leading business school

London Business School are looking for a customer-focused Service Desk Analyst to join our Technology team and provide high-quality first-line support to our School community.

This is an exciting opportunity for someone who enjoys helping people, solving problems and working in a fast-paced service environment.

You will provide support to the LBS community, including faculty, students, staff, visitors, executive participants and alumni. You will support incoming queries to the Service Desk via phone, email, ticket or walk-up, taking ownership of requests and incidents from first contact through to resolution or escalation where needed.

You will play a key role in delivering a welcoming, responsive and high-quality support experience, while helping to maintain service standards and accurate ticket management.

Main Responsibilities

Manage incoming queries received via phone, email, walk-up or ticket queues, logging Incidents and Service Requests on the ITSM toolset.
Provide rota-based support at the Walk Up welcome desk, assisting customers with a wide range of software and hardware-related issues.
Monitor support ticket queues, maintaining awareness of SLA response times and identifying high-priority issues for escalation.
Liaise with customers to gather the information needed for effective triage and resolution.
Diagnose and troubleshoot incidents and service requests, with awareness of SLA resolve times.
Maintain accurate and concise incident records, avoiding unnecessary technical jargon.
Carry out standard request tasks, such as user account creation and maintenance.
Ensure effective communication and regular updates to customers throughout the lifecycle of the ticket.
Manage and prioritise your individual ticket queue and workload.
Support online and on-campus Technology / IT clinics for students.
Follow ITIL best practice processes and contribute to service documentation.
Create and update Knowledge Base articles and share good practice with colleagues.

Who we are looking for

A strong commitment to delivering exceptional customer service.
Good troubleshooting skills across software and hardware issues.
Strong communication skills, with the ability to explain technical issues in clear, accessible language.
Excellent organisational skills and attention to detail.
Strong analytical and problem-solving ability.
Experience working in a customer-centric environment.
Ability to follow established processes and work effectively within a structured support environment.
Experience using systems or software to extract, analyse and report on data.
Ability to build positive working relationships across the School.
A resilient and proactive approach to change.

What you can expect from us

Generous annual leave of 27 days PLUS extra between Christmas and New Year!
Automatic enrolment to a fantastic workplace pension scheme
Free onsite gym and swimming pool!
Amazing range of professional development to support your career path
Enhanced cycle to work scheme
Wellbeing offering to support your physical, mental and financial health

At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community.
For this role specifically, you will be expected to be on campus 4 days per week.

We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work

Our commitment to driving inclusion and belonging

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

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Refine Your Search

desk analyst jobs in wooburn, bkm

Service Desk Analyst

Service Desk Analyst

Service Desk Analyst

Application Support Analyst

1st Line support Analyst

IT Service Desk Analyst

Junior Enterprise Applications Support Analyst

IT Service Desk Analyst

Service Desk Analyst

Technology Support Analyst

IT Service Support Analyst

Service Charge Data Analyst

IT Service Desk Analyst

Head of Service Desks - Reading, UK

End User Computing Analyst

ICT Service Desk Analyst

Systems Support and Configuration Officer

PMO Apprentice Analyst

IT Operations Supervisor - (FTC)

Technical Support Specialist

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