Seafast Logistics is seeking a Export Assistant Manager to join their team in Felixstowe. To be responsible of the day-to-day management of the Export & Cross Trade Operations Team as well as the management of the finances of the department.
Key Duties:
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Lead the day-to-day management of the Export & Cross Trade Operations team, ensuring high levels of performance, productivity and customer service.
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Oversee the end-to-end export and cross trade process, ensuring shipments are completed accurately, efficiently and in compliance with international regulations.
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Manage team workloads, resource planning, holiday cover and operational priorities to meet business and customer requirements.
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Act as the main escalation point for operational and customer issues, driving timely and effective resolutions.
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Monitor departmental KPIs, customer performance and operational metrics, implementing continuous improvement initiatives where required.
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Build and maintain strong relationships with customers, overseas agents, shipping lines and internal stakeholders.
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Ensure all export documentation, customs requirements and compliance obligations are completed accurately and in line with legislation, including Incoterms, IMDG, ADR and AEO standards.
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Lead, coach and develop team members through training, performance management, objective setting and regular reviews.
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Support financial performance by monitoring invoicing, aged debt, costs, P&L performance and operational efficiencies.
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Participate in customer review meetings, tenders, audits and business improvement projects.
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Ensure accurate data management and timely updates across operational systems.
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Promote a positive, safe and compliant working environment, ensuring adherence to Health & Safety, Quality, Environmental and Security standards.
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Provide operational leadership and cover for the Export & Cross Trade Operations Manager during periods of absence.
Skills & Experience:
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5 Years Minimum
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Experience in Sea Freight Transport Knowledge
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Any previous management of people / leading a team
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Ability to complete Export Entries
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Proficient Excel Skills
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Cargowise Knowledge (not essential)
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Good Organisation Skills
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Hazardous Understanding
Benefits:
Benefits:
Joining our team means you'll not only enjoy a competitive salary and annual reviews, but also some pretty awesome perks:
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Competitive Salary: We value your skills and commitment.
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Discretionary Bonus: Because your hard work deserves to be rewarded.
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Pension Scheme: We've got your future covered.
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Annual Salary Review: Your growth matters to us.
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Free Eye Test and up to £69 Vouchers towards Glasses: Taking care of your vision.
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Interest-Free Company Loan: We're here to support you.
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Free On-Site Parking: Convenient and hassle-free.
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Referral Bonus £750: Spread the word and earn some extra cash.
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Care First Lifestyle Programme: Because your well-being matters.
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Flu Jabs Annually: Stay healthy, on us.
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Group Life Policy: We've got you covered.
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Electric Vehicle Charging Points at Work: Embrace sustainable transport
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Flexible Career Pathway: Grow with us!
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Supply Chain Academy: We create, deliver and manage learning that strengthens our organisation and the wider supply chain.
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Enhanced Holiday Scheme: we believe loyalty should be rewarded.
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Apprenticeships: Earn while you learn we offer apprenticeships that build talent in vital areas like technology, people, finance, operations and much more.
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Private Health Care: We are committed to your wellbeing.
At Uniserve we do amazing things. We are at the forefront of change, leading the transformation of the logistics and global trade management market. We have big ideas that push the boundaries and heaps of ambition that means we deliver on our promises time and again. People are the backbone of our business and the key to our continued success which is why we invest in training and development at all levels.
