2nd line it support Work, Jobs in Woodchester, Gls (with Salaries)

2nd Line IT Support
Sumer —Swindon
- Azure
- Customer service
- Windows
Quick apply
11d
IT Support Engineer
iCOMAT —Gloucester
- Customer service
- IT
- Communication skills
Service Desk Analyst
Gardiner Bros —Eastington
- Up to £28,500 a year
- Full-time
- Customer service
- Windows
- Organisational skills
- Annual leave
- Employee discount
Quick apply
13d
Data Protection Manager - 2nd line oversight
Nationwide Building Society —Swindon
- £65,000 - £80,000 a year
- Full-time
- Communication skills
IT Support Engineer
Executive Jet Support Ltd —Chippenham
- £25,000 a year
- Full-time
- SQL
- Computer networking
- SharePoint
- Free parking
- Employee assistance programme
Quick apply
3d
IT, AI, Cyber Security & Telecoms - Support Desk Technician 1st/2nd Line.
AAG, IT, AI, Telecoms & Tech (Alfred Ashley Group Ltd) —Cirencester
- £26,000 - £29,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Free parking
- Work from home
Quick apply
EIT Operations - Senior Support Technician
Just Eat Takeaway.com —Bristol
- Full-time
- Windows
Senior IT Technician (End User Computing)
Cheltenham College —Cheltenham
- £34,000 - £38,000 a year
- Full-time
- Windows
- IT
- School
- Employee discount
3h
IT Support Engineer
Giacom —Bristol
- £26,250 a year
- Customer service
- Windows
- Communication skills
- Annual leave
Quick apply
Technical Support Consultant
Zellis —Bristol
- English
- Human resources
- Annual leave
2d
Distribution Centre Team Operative M-F
Safran —Gloucester
- Full-time
- IT
- Communication skills
8d
IT Service Desk Manager
Northrop Grumman —Cheltenham
- £55,000 - £65,000 a year
- Travel
- IT
- Leadership
Assembly Engineer
Safran —Gloucester
- Full-time
- CAD
- Military
- Engineering
7d
IT Provision & Compliance Analyst
TLT —Bristol
- Full-time
- Hybrid work
- Windows
- IT
Loss Prevention Officer-Swindon
NEXT —Swindon
- Up to £28,345 a year
- Weekend availability
- Travel
- IT
Systems Engineer - Grade B2
Teleperformance —Bristol
- Weekend availability
- Microsoft Access
- Azure
- Analysis skills
Short-term Temporary Team Member
NEXT —Bristol
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
13d
Buyer M-F
Safran —Gloucester
- Full-time
- Customer service
- English
- Project management
7d
Manager Economic Crime Innovation – Fraud
Nationwide Building Society —Swindon
- From £55,000 a year
- Full-time
- Analysis skills
- Financial services
- Communication skills
9d
Cloud Operations Engineer (AWS or Azure)
Finova —Cheltenham
- Hybrid work
- Azure
- AWS
- Annual leave
- Employee assistance programme
12d

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2nd Line IT Support

Sumer
Swindon

Quick apply

Job details

Permanent
11 days ago

Qualifications

Azure
Customer service
Windows
IT support
Organisational skills
Communication skills
Active Directory

Full job description

Description

Sumer is a leading professional services group supporting regional SMEs across the UK and Ireland. As we continue to scale, we are integrating high‑quality accountancy firms into a national organisation with strong local presence.

We are seeking a proactive and skilled IT Support Technician (2nd Line) to support our Monahans hub in Trowbridge or Swindon. This role combines on‑site end‑user support with close collaboration across our central IT function, contributing directly to the reliability, security, and performance of our growing technology environment. You will play a key role in ensuring smooth day‑to‑day operations, delivering excellent user support, and maintaining robust local infrastructure.

Key Responsibilities

User & Desktop Support

Deliver 2nd Line troubleshooting for laptops, desktops, peripherals, applications, and performance issues.
Take and manage support calls and tickets, resolving issues at first contact where possible
Communicate clearly with users, providing updates and managing expectations

Account, Access & Device Management

Manage user lifecycle processes, including onboarding, leavers, access provisioning, and permissions updates.
Configure workstations, profile laptops, and ensure new starters receive an effective technical induction.
Administer Active Directory and Microsoft 365, including mailbox setup, distribution lists, and security groups.

Systems Maintenance & Administration

Perform routine system checks, patching validation and monitoring activities.
Maintain accurate documentation for systems, configurations, and support procedures.

Security & Compliance

Support technical activities related to vulnerability management and remediation.
Work with tools such as Sentinel one, Qualys, Mimecast, and Microsoft 365 Security Portal.
Assist with triage and response to security alerts under the direction of central IT.

Vendor & Escalation Management

Coordinate with third‑party vendors and external partners to resolve technical issues or support local projects.

Collaboration with Group IT

Support initiatives relating to:
Microsoft Windows 11 endpoint environments
Microsoft 365 administration and apps
Mimecast web filtering and email security
Vulnerability scanning and patching using Qualys
Hardware configuration to organisational standards

Skills, Knowledge & Expertise

Essential

Solid experience in a 2nd Line role within a multisite or professional services environment.
Good working knowledge of Windows and Microsoft 365
Comfortable taking calls and working with a ticketing system
Strong customer service mindset with clear communication skills
Willingness to learn, follow procedures, and escalate issues when appropriate

Desirable / Beneficial

Exposure to Azure administration, conditional access, security policies.
Experience supporting server or cloud operational tasks.

Belong @ Sumer

At Sumer, we know everyone’s journey is different. That’s why we’re committed to fairness, removing barriers, and giving people the support they need to do their best work. If you need any support during the hiring process, just let us know.

Our values represent what matters most to us and guide how we work every day:

We Shine Together
We Do the Right Thing
We Make It Count

We know diverse teams make us stronger. That’s why we’re creating an inclusive workplace where everyone belongs and differences are valued and celebrated.

About Sumer

Sumer is a fast-growing professional services firm dedicated to championing small and medium businesses and helping communities prosper across the UK and Ireland.

Operating within a buy and build “Hub and Spoke” business model, we combine the indispensable value of leading regional practices with the tech, scale, and breadth of expertise of a national organisation.

We call this ‘The Power of Collaboration’ – an approach that delivers growth for our entire organization and all the businesses we serve.

By joining Sumer, you become part of a dynamic team committed to innovation, excellence, and the success of the businesses we support.

Quick apply

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2nd line it support jobs in woodchester, gls