Collection agent Work, Jobs in Woodchester, Gls (with Salaries)

Debt Recovery Assistant
Ecotricity —Stroud
- £25,550 - £26,550 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
3d
Recovery Officer
Gloucestershire County Council —Gloucester
- £30,518 - £32,597 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
6d
Viewing & Inventory Field Agent
Agent Support Ltd —Bristol
- £29 an hour
- English
- Administrative experience
- Driving
Quick apply
Operation Support Agent (Traffic)
FedEx EU —Bristol
- £14.02 an hour
- Part-time
- Communication skills
- Employee assistance programme
6d
Letting Agent
The Letting Experts —Stroud
- £70,000 - £100,000 a year
- Remote
Rental Agent
SIXT UK —Tewkesbury
- £27,381.90 a year
- Full-time
- Driving
- Communication skills
- Paid training
- Annual leave
Quick apply
European Operations Administrator
Simarco —Bristol
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
6d
General Manager - Urology, Breast & Vascular, Band 8b
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £66,582 - £77,368 a year
- Full-time
- Leadership
20h
General Manager- Head and Neck, Band 8b
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £66,582 - £77,368 a year
- Full-time
- Leadership
20h
Experienced Data Analyst
iPipeline —Cheltenham
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Analysis skills
- Health & wellbeing programme
- Annual leave
13d
Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
AWS EMEA SARL (UK Branch) —Bristol
- Full-time
- Azure
- Military
- Salesforce
22h
Tenancy Accounts Coordinator
Connells Group —Bristol
- Full-time
- Customer service
- Maintenance
- IT
Quick apply
3d
Senior Machine Learning Engineer
Rowden —Bristol
- £55,000 - £85,000 a year
- Full-time
- Hybrid work
- Master's degree
- SQL
- AWS
Quick apply

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Debt Recovery Assistant

Ecotricity
Stroud

Quick apply

Job details

Full-time
£25,550 - £26,550 a year
3 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Cycle to work scheme
Company pension
Private medical insurance
Employee discount
Paid volunteer time
Life insurance
Referral programme
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Computer literacy
Numeracy
Financial services
Communication skills

Full job description

The main purpose of the role is to manage our domestic customers through the debt recovery journey. This includes dealing with outcomes following a debt collection visit by our third party, which might involve escalating and co-ordinating the fitting of a Pay As You Go meter via the warrant process. There could be other elements of the process that you would work on, such as updating our customer data, fixing any issues preventing debt collection, and supporting our customers who are behind with their energy bills.

The work we do will have a significant impact on both the business and customers, so getting it right first time is crucial.

For this role, you'll need to be based within a reasonable distance and able to travel to our office in Stroud, Gloucestershire as the role required a weekly office presence, inline with the agreed hybrid working rota.

Core responsibilities:

Escalate accounts to our third-party debt collection agencies and manage any queries as a result of this
Co-ordinate the end-to-end process of force fitting Pay As You Go meters for those customers who are not willing to co-operate
Investigate and resolve complex customer or account queries, providing resolutions within the agreed timeframes
Work with other departments to fix accounts so they can go through the debt recovery process
Liaising with letting agents, landlords, housing associations and other third parties to establish who is responsible for the energy usage at a property
Any other ad-hoc duties as requested by Manager or Head of Department

Working within the Debt Recovery Team, you will be multi skilled and flexible and be reactive within a fast-paced office environment with fluctuating workloads. You will be positive and keen to learn with a can-do attitude.

You should be passionate about helping our customers and can think outside the box. You have experience in customer service and have excellent verbal and written communication skills, investigative skills and a great eye for detail.

In addition to the core responsibilities, you may undertake other project-based work as the need arises within Ecotricity – all aimed at delivering a high and consistent quality of service to our customers.

Essential skills:

Experience in providing an excellent level of customer service
Excellent attention to detail
Good computer literacy, including Microsoft Word and Excel
Experience in using multiple ‘sector specific’ software packages would be useful, but not essential
Excellent listening skills and verbal and written communication skills
Ability to organise workload and multiple priorities
Effective objection handling
Numeracy and problem-solving skills
Team Player
Ability to build rapport
Committed to continual improvement

What's in it for you...

Healthcare plan, life assurance and generous pension contribution
Volunteering Day
Hybrid Working
Various company discounts (including shops, gyms, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility StatementThe fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment.

Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain.

We call this turning 'bills into mills'. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Pay: £25,550.00-£26,550.00 per year

Benefits:

Casual dress
Company pension
Employee discount
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Private medical insurance
Referral programme

Ability to commute/relocate:

Stroud GL5 3BY: reliably commute or plan to relocate before starting work (required)

Application question(s):

Will you now or in the future require sponsorship for employment visa status?

Work authorisation:

United Kingdom (required)

Location:

Stroud GL5 3BY (required)

Work Location: Hybrid remote in Stroud GL5 3BY

Quick apply

Refine Your Search

collection agent jobs in woodchester, gls

Debt Recovery Assistant

Recovery Officer

Viewing & Inventory Field Agent

Operation Support Agent (Traffic)

Letting Agent

Rental Agent

European Operations Administrator

General Manager - Urology, Breast & Vascular, Band 8b

General Manager- Head and Neck, Band 8b

Experienced Data Analyst

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

Tenancy Accounts Coordinator

Senior Machine Learning Engineer

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