Line technical support engineer Work, Jobs in Woodcote, Shr (with Salaries)

2nd Line Technical Support Engineer
Intuitive Computer Management Ltd —Brierley Hill
- £26,000 - £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Free parking
Quick apply
11d
2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
Maintenance Engineering Tutor
In-Comm Training & Business Services Limited —Telford
- £29,500 - £32,000 a year
- Full-time
- Maintenance
- Programmable logic controllers
- Organisational skills
- Life insurance
- Referral programme
Quick apply
13d
Electrical Technical Engineer
CES —Shrewsbury
- £38,000 - £45,000 a year
- Full-time
- Schematics
- CAD
- System design
- Annual leave
Quick apply
10d
Armourer
Babcock International —Telford
- £31,200 - £35,189 a year
- Full-time
- Maintenance
- Continuous improvement
- Manufacturing
- Annual leave
12d
IT Service Desk/Site Engineer
JN Bentley —Telford
- Full-time
- Customer service
- Travel
- In-person
Quick apply
Electrical & Technology Apprentice
COLAS ROADS UK —Wolverhampton
- Hybrid work
- Travel
- Communication skills
- Annual leave
- Employee discount
Technical Sales Engineer (Industrial)
EB Critical Engineering Services —Whitchurch
- £38,000 - £50,000 a year
- Full-time
- Hybrid work
- Business development
- Bachelor's degree
- Travel
- Annual leave
- Work from home
Quick apply
First Line IT Support Engineer
GT Stewart Limited —Birmingham
- £24,000 - £26,000 a year
- Hybrid work
- Customer service
- Travel
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
6d
IT Support Engineer
Precision Ceramics —Birmingham
- Full-time
- Azure
- Windows
- Computer networking
- Sick pay
Quick apply
8d
DevOps Engineer
Radius Limited —Crewe
- Full-time
- AWS
- Agile
- Employee assistance programme
Quick apply
Second Line IT Engineer
GT Stewart Limited —Birmingham
- £28,000 - £32,000 a year
- Travel
- SharePoint
- Communication skills
Quick apply
6d
Senior Solutions & Infrastructure Engineer
Computors Limited —Wolverhampton
- £48,000 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- Presentation skills
- Mentoring
- Free parking
- Annual leave
Quick apply
8d
Support Desk Engineer
Southern Communications Group —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee assistance programme
2nd Line Project Engineer
Midlands Partnership University NHS Foundation Trust —Trentham
- £28,392 - £31,157 a year
- Full-time
- Data entry
- Typing
- In-person
Quality Engineer
Atkore —West Bromwich
- Continuous improvement
- Quality control
- Communication skills
- Free parking
- Annual leave
Quick apply
Civil Engineer
Amey Ltd —Stafford
- Full-time
- Civil engineering
- Master's degree
- Annual leave
- Flexible schedule
Quick apply
4d
Mechanical Engineer & Plant Support
Villeroy & Boch —Armitage
- Full-time
- Maintenance
- Continuous improvement
- Mechanical knowledge
IT Infrastructure Support Specialist
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Communication skills
6d
Project Engineer
Hitachi Rail —Stone
- Full-time
- Engineering
- Continuous improvement
- Travel

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line technical support engineer jobs near woodcote, shr

2nd Line Technical Support Engineer

Intuitive Computer Management Ltd
Brierley Hill

Quick apply

Job details

Full-time
£26,000 - £30,000 a year
11 days ago

Benefits

Free parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
Network installation
MCSA
Software troubleshooting
Customer service
LAN
Technical support
Network infrastructure
Firewall
DHCP
ITIL
IT support
DNS
Network support
Technical writing
Communication skills
Help desk

Full job description

We are looking for a skilled 2nd Line Technical Support Engineer to join our team. We are looking for someone who is ambitious, eager to develop their technical skills, and keen to build a long-term career with us. This is an excellent opportunity to join a busy, growing team and progress alongside the business as it continues to expand.

The ideal candidate will have strong experience in networking, Windows Server environments, Office 365 administration, and Active Directory. Experience with WatchGuard firewalls is a strong advantage. Certifications: Microsoft certifications desirable

This role involves handling escalations from the 1st Line team, managing more complex incidents, and supporting onsite technical requirements when needed. You will work closely with our technical teams to ensure high‑quality service delivery to end users.

Location: 70% Office-Based / 30% Onsite

Duties

Key Responsibilities
Provide 2nd line technical support for escalated incidents and service requests.

Collaborate with the wider IT team to identify and implement service improvements.

Troubleshoot and resolve issues relating to:
Networking (LAN, WAN, VLANs, routing, switching)
Windows Server environments
Active Directory (users, groups, GPOs)
DHCP & DNS administration
Office 365 / Microsoft 365 platforms
Support WatchGuard firewalls, VPNs, and security configurations (training can be provided if required).
Manage escalations professionally and provide clear communication to end users.
Install, configure, and maintain hardware, software, and network equipment.
Support onsite activities such as hardware deployment, network troubleshooting, and project rollouts (approx. 30% of time).
Produce accurate documentation, including knowledge base articles and technical procedures.

Skills

Demonstrable experience in a 2nd Line IT Support or Technical Support Engineer role.
Strong technical understanding of:
Networking fundamentals (routers, switches, VLANs, firewalls)
Active Directory and Group Policy
Windows Server administration
DHCP / DNS
Office 365 / Microsoft 365
Experience with WatchGuard or other enterprise firewalls is highly advantageous.
Good understanding of ITIL principles.
Excellent troubleshooting and problem‑solving skills.
Strong communication skills, both written and verbal.
Ability to work independently and manage time effectively.
Microsoft certifications (e.g., MCSA, Azure Fundamentals, MS‑900, MD‑102) are desirable.

What We Offer

Opportunity to work with modern technologies and security solutions.
Support for training and professional certifications.
A collaborative and supportive team environment with genuine opportunities for career progression.
We are looking for someone who is ambitious, eager to develop their technical skills, and keen to build a long-term career with us. This is an excellent opportunity to join a busy, growing team and progress alongside the business as it continues to expand.
Exposure to a variety of technical challenges across both office and onsite environments.

Job Types: Full-time, Permanent

Application question(s):

Are Microsoft certified or currently working towards certification?

Experience:

2nd Line IT Support: 2 years (required)

Work Location: In person

Pay: £26,000.00-£30,000.00 per year

Benefits:

Free parking

Application question(s):

Do you have 2 years experience in a 2nd Line role?
Are you Microsoft certified?

Work Location: In person

Quick apply

Refine Your Search

line technical support engineer jobs in woodcote, shr

2nd Line Technical Support Engineer

2nd Line Support Technician

Maintenance Engineering Tutor

Electrical Technical Engineer

Armourer

IT Service Desk/Site Engineer

Electrical & Technology Apprentice

Technical Sales Engineer (Industrial)

First Line IT Support Engineer

IT Support Engineer

DevOps Engineer

Second Line IT Engineer

Senior Solutions & Infrastructure Engineer

Support Desk Engineer

2nd Line Project Engineer

Quality Engineer

Civil Engineer

Mechanical Engineer & Plant Support

IT Infrastructure Support Specialist

Project Engineer

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