Operations team leader Work, Jobs in Woodcote, Shr (with Salaries)

Team Leader - Customer Operations (Telford)
Wipro Limited —Telford
- Computer literacy
- Computer skills
- Training & development
8h
Production Team Leader
Epson —Telford
- £29,884 - £31,079 a year
- Full-time
- Team management
- Quality control
- Mentoring
- Free parking
- Employee discount
Quick apply
Melt Team Leader
Magna International —Telford
- Continuous improvement
- Quality control
Quick apply
Property Operations Lead - Helpdesk Delivery (Team Leader)
Poundland —Walsall
- Team management
- Organisational skills
- Budgeting
- Free parking
- Employee discount
13d
Production Team Leader
Dalkia —Stone
- Microsoft Word
- Electrical experience
- Continuous improvement
3d
Production Team Leader
ZF —Darlaston
- £35,000 a year
- Continuous improvement
- Team management
- Communication skills
Production Team Leader
ZF Group —Wednesbury
- £35,000 a year
- Full-time
- Continuous improvement
- Team management
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
11d
Production Team Leader
WHS Plastics —Bridgnorth
- Full-time
- Computer literacy
- Analysis skills
- Supervising experience
Quick apply
Product Team Leader
River Island —Telford
- Weekend availability
- Customer service
- Retail management
- Communication skills
- Annual leave
- Employee discount
Quick apply
Site Operations Lead
Simarco —Stoke-on-Trent
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
Quick apply
Shift Lead
Muller Group —Market Drayton
- Full-time
- Continuous improvement
- Team management
- Manufacturing
- Annual leave
- Employee discount
Commercial Lead
Softcat —Birmingham
- Hybrid work
- School
- Flexible schedule
12d
Key Account Manager & Projects Lead
Goodfish Group —Cannock
- £45,000 - £50,000 a year
- Full-time
- Presentation skills
- Communication skills
Quick apply
BAC Operations Lead
RAC —Walsall
- Computer literacy
- Training & development
Lead Associate - Operations
Wesco —Lichfield
- Full-time
- Computer literacy
- Forklift
- Warehouse experience
- Annual leave
- Employee discount
Quality Lead
Active Care Group —Albrighton
- £35,000 - £40,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Training & development
- Employee assistance programme
- Referral programme
Quick apply
Marcus by Goldman Sachs, Fraud Investigations and Operations Team Leader, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Data analysis skills
- Training & development
- Banking
- Employee assistance programme
Adult Commissioning Financial Transformation Lead
Civic Recruitment Limited —Walsall
- £550 - £650 a day
- Full-time
- No degree
Quick apply
HR Advisor - Compliance Lead
Voyage Care —Lichfield
- Full-time
- Hybrid work
- Management
- Continuous improvement
- Mentoring
10d
Client Delivery Lead (Consumer Products)
Capgemini —Birmingham
- Salesforce
- Agile
- Leadership

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Team Leader - Customer Operations (Telford)

Wipro Limited -
Telford

Apply Now

Job details

Permanent
8 hours ago

Qualifications

Financial Conduct Authority guidelines
Financial planning
Pension
Business intelligence
Computer literacy
Stakeholder liaison
Process improvement
Microsoft Office Suite
Complaint handling
Performance management
Computer skills
Customer interaction
Training & development
Business coaching
Leadership
Team motivation leadership
Communication skills
Banking
Time management

Full job description

Job Title: Team Leader - Customer Operations (Telford)
City: Telford
State/Province: Shropshire
Posting Start Date: 8/10/26

About Servaada, a Wipro company:
Servaada is Wipro UK entity, authorised by the Financial Conduct Authority (FCA), the UK financial services regulator, to undertake regulated activities on behalf of its clients, as an outsourced service provider.

About the Role:
Servaada, a Wipro company is looking for a Team Leader with previous experience in customer and client services.

As a Team Leader within our Customer Operations team, you’ll be leading and developing a team of Customer Operations Representative’s.

You’ll be responsible for the team providing a great quality service and customer experience by managing the team effectively through the efficient use of all resources, systems, and procedures.

You’ll also be responsible for ensuring a high-level of engagement amongst your team and making sure the team are clear on their own goals and how that aligns to the goals and strategy of the business area and the wider organisation. You will also set clear expectations of what high performance looks like.

Additionally, you will manage employees with performance issues and handle sensitive staff issues.

Key Responsibilities:
This role will suit you if you are a leader who is capable of effectively motivating and engaging people. You’ll be empathetic and capable of dealing with issues that arise within the team. You’ll also possess excellent time management skills and know when to escalate issues further. You’ll also be comfortable managing a team through change.

Customer Service – Provide award-winning customer support and be part of a supportive team that is all about doing the right thing for our customers.
Accuracy – Maintain accuracy and accountability in an expanding and fast-paced environment.
Teamwork – Recognise the importance of working together as a team to maximise team, department, and company results.
Knowledge - Achieve and actively maintain skills and knowledge of the financial services industry. Focus on sharing knowledge and skills to continue to develop the team and its effectiveness.
Development - Develop new processes and challenging existing ones to maximise efficiency and accuracy. Focus on personal development to achieve industry and career progression.

Your Benefits:
As a Team Leader you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve.

The is a permanent role, and excellent opportunity to gain significant experience and make a meaningful impact within a dynamic team.

Essential Skills:
Previous experience in a Team Leader, Supervisor, or Management role within a customer service environment.
Experience within the financial services, banking, insurance, pensions, or regulated industry sector.
Strong people management and coaching skills.
Proven ability to manage performance and deliver operational targets.
Knowledge of FCA regulations and customer-focused regulatory requirements.
Strong communication, influencing, and stakeholder management skills.
Experience handling customer complaints and escalated cases.
Ability to interpret data and use MI to drive business decisions.
Competent in Microsoft Office applications, particularly Excel and Outlook.

Desirable Skills:
Experience working in pensions, life and pensions, insurance, or wealth management.
Understanding of Consumer Duty and vulnerable customer principles.
Leadership or management qualification.
Experience of working within financial services and an Institute of Financial Planning certificate.
Experience managing hybrid or remote teams.
Computer literacy and willingness to learn new systems and technologies.

Personal Attributes:
Customer-focused with a passion for delivering excellent service.
Strong leadership presence and ability to inspire others.
Resilient and adaptable in a fast-paced environment.
Proactive and solution oriented.
Highly organised with excellent attention to detail.
Strong decision-making and problem-solving skills.
Collaborative and supportive team player.
Committed to developing others and promoting a positive working environment.

Application of Individual Conduct Rules:
Standard of conduct is reasonable under all circumstances relating to:

Must act with integrity
Must act with due skill, care and diligence
Must be open and cooperative with the FCA and other regulators
Must pay due regard to the interests of customers and treat them fairly
Must observe proper standards of market conduct

Equal Opportunities:
Servaada is committed to diversity, equality, and inclusion in the workplace. All applicants welcome.

Apply Now

Refine Your Search

operations team leader jobs in woodcote, shr

Team Leader - Customer Operations (Telford)

Production Team Leader

Melt Team Leader

Property Operations Lead - Helpdesk Delivery (Team Leader)

Production Team Leader

Production Team Leader

Production Team Leader

Production Team Leader

Product Team Leader

Site Operations Lead

Shift Lead

Commercial Lead

Key Account Manager & Projects Lead

BAC Operations Lead

Lead Associate - Operations

Quality Lead

Marcus by Goldman Sachs, Fraud Investigations and Operations Team Leader, Analyst, Birmingham

Adult Commissioning Financial Transformation Lead

HR Advisor - Compliance Lead

Client Delivery Lead (Consumer Products)

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