Client success manager Work, Jobs in Woodley, Brk (with Salaries)

Key Account Manager
MCFT —Maidenhead
- £50,000 - £55,000 a year
- Full-time
- Maintenance
- Travel
- Contracts
- Life insurance
- Referral programme
Quick apply
Senior Client Success Manager
DXC Technology —Farnborough
- Full-time
10d
Customer Success Team Manager
CV Library —Fleet
- Full-time
- Hybrid work
- Microsoft Office
- Leadership
- Communication skills
Quick apply
6d
Account Manager
CV Library —Fleet
- £1 - £999,999 a year
- Full-time
- Hybrid work
- Sales
- Negotiation
Quick apply
6d
Account Manager
Quantios —Fleet
- Full-time
- Sales
- English
Quick apply
Client Success Coordinator
Communications Solutions UK —Reading
- £26,000 - £30,000 a year
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Employee discount
Quick apply
Account Manager
everyLIFE Technologies —Farnborough
- £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Health & wellbeing programme
- Work from home
Quick apply
6d
Client Service Director
AND Digital —Reading
- Full-time
- Hybrid work
- Driving
- Contracts
- Gym membership
Quick apply
Customer Success Manager
iomart —Cookham
- £37,000 - £50,000 a year
- Full-time
- CRM software
- Management
- Sales
14d
Key Account Director - FM Services
Samsic UK —Reading
- £80,000 - £85,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Negotiation
Quick apply
Senior Customer Success Manager
eGain —Newbury
- Presentation skills
- AI
Client Relationship Manager
QA Limited —Slough
- Sales
- IT
- AI
- Annual leave
- Employee assistance programme
Customer Success Manager (maternity cover)
Dynamic Planner —Reading
- Hybrid work
- Analysis skills
- Project management
- Communication skills
Customer Success Account Manager
Unily —Godalming
- Full-time
- Hybrid work
- Marketing
- Microsoft Office
- Bachelor's degree
Quick apply
Account Manager
Sharp —High Wycombe
- Full-time
- Customer service
- Communication skills
Account Manager
BCN Group —Reading
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
Key Account Manager
Loma Systems —Farnborough
- Full-time
- Sales
- Travel
- Communication skills
Senior Rental Account Manager - Lighting
Midwich Group —Bracknell
- Free parking
- Employee assistance programme
12d
Strategic Account Manager - FMCG Supply Chain
Circana —Bracknell
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Fire Sales Account Manager
Evolution Security —Marlow
- Hybrid work
- Bachelor's degree
- Organisational skills
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply

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client success manager jobs near woodley, brk

Key Account Manager

MCFT -
Maidenhead

Quick apply

Job details

Permanent | Full-time
£50,000 - £55,000 a year

Benefits

Company pension
Life insurance
Referral programme

Qualifications

Facilities management
Maintenance
Contracts
Account management
Leadership
Communication skills
Negotiation

Full job description

Key Account Manager (Strategic Accounts & Partnerships) - £50k - £55k + Bonus

Benefits: 36 days holiday (28 + bank holidays) - Pension Scheme - Life Insurance - HealthShield Healthcare & Wellbeing Benefits - Annual Discretionary Bonus – Income Protection Scheme - Long Service Awards - Employee Referral Scheme - Sales Lead Referral Scheme - Development & Training - Annual Cost-of-Living Pay Review.

Location: Maidenhead (Office Based), Occasional travel, Full time, Permanent.

Role Overview

We are seeking an experienced and commercially driven Key Account Manager to lead and grow our most important client relationships. This role is responsible for managing our largest direct clients, as well as key Facilities Management and Contract Catering partners, while also overseeing the Account Management and Renewals teams.

The primary objective is to maximise customer retention (targeting 90%+), strengthen long-term partnerships, and proactively identify and mitigate risks to revenue.

Key Responsibilities

Strategic Account Management

Own and manage relationships with our largest and most strategically important direct clients.
Develop and execute account plans to drive growth, satisfaction, and long-term retention.
Act as the senior point of contact for key stakeholders, building strong, trusted partnerships.
Identify upsell and cross-sell opportunities within existing accounts.

Partnership Management

Manage and grow relationships with key Facilities Management and Contract Catering partners.
Ensure alignment of objectives, service delivery standards, and commercial performance.
Collaborate with partners to unlock new opportunities and strengthen joint value propositions.

Team Leadership

Lead, coach, and develop the Account Management and Renewals teams.
Set clear performance targets and KPIs aligned with retention and revenue goals.
Foster a high-performance, customer-centric culture within the team.
Provide guidance on complex or high-risk accounts.

Retention & Risk Management

Own the company-wide retention target of 90%+ across key accounts.
Proactively identify at-risk customers and implement recovery plans.
Analyse churn trends and drive continuous improvement initiatives.
Work cross-functionally to resolve service or delivery issues impacting client satisfaction.

Renewals Management

Oversee the renewals process to ensure timely and successful contract extensions.
Support the team in negotiating renewals and managing commercial discussions.
Ensure accurate forecasting of renewals and retention metrics.

Reporting & Performance

Track and report on key account performance, retention rates, and revenue growth.
Provide regular updates to senior leadership on risks, opportunities, and strategic initiatives.
Use data and insights to inform decision-making and improve customer outcomes.

Key Skills & Experience

Proven experience in Key Account Management or Strategic Account Management.
Experience managing large, complex clients and partnerships.
Strong leadership experience, with the ability to manage and develop teams.
Demonstrated success in achieving high retention rates and reducing churn.
Excellent stakeholder management and communication skills.
Commercially astute with strong negotiation skills.
Experience working with Facilities Management and/or Contract Catering sectors (desirable).

Key Performance Indicators (KPIs)

Customer retention rate (target: 90%+)
Revenue retention and growth within key accounts
Renewal success rate
Customer satisfaction and engagement scores
Team performance against targets

What Success Looks Like

Strong, long-term relationships with key clients and partners
Consistent achievement of retention targets above 90%
A high-performing, proactive account management and renewals team
Reduced churn and increased lifetime value of customers

MCFT, established 30 years ago, provides commercial kitchen maintenance for high-end customers in the UK, Europe, the Middle East and Asia; We're highly regarded by all the key players in our multi-national supply chain.

Our ambition is to be the pre-eminent provider in our field - in the UK and, importantly, overseas - where we have ambitions to be working around the world.

We're now looking for an experienced Key Account Manager to support us on our journey.

If this sounds like you then please apply today!

Why not visit our website – www.mcft.com

Quick apply

Refine Your Search

client success manager jobs in woodley, brk

Key Account Manager

Senior Client Success Manager

Customer Success Team Manager

Account Manager

Account Manager

Client Success Coordinator

Account Manager

Client Service Director

Customer Success Manager

Key Account Director - FM Services

Senior Customer Success Manager

Client Relationship Manager

Customer Success Manager (maternity cover)

Customer Success Account Manager

Account Manager

Account Manager

Key Account Manager

Senior Rental Account Manager - Lighting

Strategic Account Manager - FMCG Supply Chain

Fire Sales Account Manager

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