Customer experience leader Work, Jobs in Woodstock, Oxf (with Salaries)

Kiosk Manager at Humble Crumble, Bicester Village (Full-Time)
Humble Crumble —Bicester
- £38,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Health & wellbeing programme
- Annual leave
Quick apply
9d
Team Leader
OurCoop —Woodstock
- £14.20 an hour
- Weekend availability
- Annual leave
- Employee discount
Quick apply
7d
Process Scale-up Lead
Eligentis —Kidlington
- £40,000 - £65,000 a year
- Full-time
- AutoCAD
- System design
- Maths
Quick apply
7d
Commercial Hospitality & Events Manager
Sodexo —Abingdon
- £45,000 a year
- Weekend availability
- Hospitality
- Communication skills
- School
- Free parking
Quick apply
11d
Assistant Manager
The Part & Parcel, Dodo Pub Co. —Witney
- £31,750 - £32,750 a year
- Overtime
- Microsoft Outlook
- Management
- In-person
Quick apply
9d
Project Manager
Valda Energy —Bicester
- £35,000 - £45,000 a year
- Project management
- Agile
- IT
- Annual leave
- Employee assistance programme
Head of Manufacturing Operations
Lunaz Tech Ltd —Towcester
- £65,000 - £80,000 a year
- Full-time
- Management
- Microsoft Office
- In-person
- Referral programme
Quick apply
Service Colleague (Express)
ASDA —Bicester
- £13.10 - £15.64 an hour
- 8 hour shift
- Employee assistance programme
- Employee discount
Customer Service Advisor
Hachette UK —Didcot
- £24,689 a year
- Full-time
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
7d
Key Leader | Bicester Village
Lululemon —Bicester
- Weekend availability
- Management
- Sales
- Supervising experience
- Annual leave
- Employee discount
Customer Services Supervisor
DHL —Banbury
- £35,901 a year
- Monday to Friday
- Management
- Free parking
- Annual leave
9d
Customer Service Advisor 4-6 month FTC
Hachette UK —Didcot
- £24,689 a year
- Full-time
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Finance Onboarding Coordinator
Farol Ltd. —Thame
- £28,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
7d
Programme Coordinator
Saïd Business School —Oxford
- £32,108 - £37,338 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- School
7d
Duty Manager
Leisure Solutions Community Trust —Oxford
- £31,410.94 a year
- Part-time
- Hybrid work
- Hospitality
- Sales
- Supervising experience
- Employee assistance programme
- Gym membership
8d
Business Development Manager (BDM) - Oxford- Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Oxford
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Customer Experience Assistant
Revvity —Abingdon
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
Functional Assessor-Health Assessment Advisory Service
Serco Group —Oxford
- £47,000 - £50,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Work from home
- Employee assistance programme
Retail Supervisor
Superdrug —Oxford
- £14.47 an hour
- Weekend availability
- Supervising experience
- Leadership
- Store discount
- Employee discount
14d
Team Member Warehouse
Warburtons —Banbury
- £658.09 - £685.06 a week
- Full-time
- Organisational skills
- Warehouse experience
- Communication skills
- Employee discount
7d

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customer experience leader jobs near woodstock, oxf

Kiosk Manager at Humble Crumble, Bicester Village (Full-Time)

Humble Crumble
Bicester

Quick apply

Job details

Full-time
£38,000 a year
9 days ago

Benefits

Health & wellbeing programme
Annual leave
Discounted or free food
Company events
Employee discount

Qualifications

Hospitality
Management
Customer service
Baking
Level 2 Food Hygiene Certificate
Profit & loss
Organisational skills
Food Hygiene Certificate
Level 3 Food Hygiene Certificate
Leadership
Restaurant experience
Communication skills
Kitchen experience

Full job description

Location: On-site at Humble Crumble Bicester Village
Salary: £38,000 + tips & bonus
Reports To: Operations Team
Job Type: Full-Time
Summary of Role

To lead our busy Bicester Village kiosk. Your role is to train, support, and be a role model for how to work within the kiosk - ensuring that customer service, hygiene, and Humble Crumble standards are consistently met.

Who we are:

Humble Crumble is a crumble bakery - the first of its kind. We currently have five bakeries and are looking to expand across the UK. We are a high-growth company that changes quickly and is always looking to be the best in our industry. We pride ourselves on focusing on one thing so that we can be the best at it. We want to provide the best product and exceptional customer service and strive to create a positive work environment.

Who you are:

A kind, inclusive and direct leader with a passion for providing the best hospitality experience. You are interested in people development and building happy and efficient teams. You’re proactive and glad to get stuck in where you’re needed.

Essential Skills:

- Food Hygiene Level 2 or 3
- Minimum 1 year of commercial kitchen experience
- Minimum 1 year of people management experience, including giving direct, clear, and regular feedback
- Minimum 1 year of team leadership experience
- Strong organisational and communication skills
- A proactive mindset and a passion for food and exceptional customer service

Desirable Skills:

- Bakery experience
- Experience in training and developing others
- Ability to read and interpret P&L reports

Key Responsibilities

Bakery Operations:

- Oversee the day-to-day running of the kiosk, ensuring smooth operations and high hygiene, product and customer service standards.
- Manage orders for ingredients and packaging - either directly or via delegation.
- Act as a hands-on leader, working shifts alongside your team and setting the standard through your own work.
- Maintain a 5 hygiene rating and ensure compliance with local council food hygiene regulations.
- Pass all audits and complete relevant actions.
- Conduct daily due diligence checks and ensure the team comply with food hygiene practices and standards.
- Ensure cleanliness of the kiosk, back of house and storage areas through effective delegation and training.
- Conduct product quality control through taste testing, temperature checks, and team training.
- Complete and send weekly quality control spreadsheets to the Quality Manager.
- Oversee food preparation and cooking, delegating where appropriate but remaining ultimately responsible.
- Train new hires using company training software and train existing team members on seasonal specials and new recipes.
- Monitor and manage the bakery’s email inbox, responding appropriately and forwarding invoices to accounts.
- Identify and implement process improvements and efficiencies, documenting practices for future sites.
- Respond to Google reviews and customer feedback, sharing feedback with the team.
- Resolve customer complaints with professionalism and care.
- Collaborate with the Social Media Manager for on-site marketing activities and team communication.
- Ensure insurance, hygiene certificates, and other documentation are current using -Alert65 and shared drives.
- Monitor sales and staffing costs daily against KPIs.
- Review P&L reports and implement changes to meet performance targets.

People Management:

- Lead on all people management activities including:
- Return-to-work meetings
- Reporting absences
- Managing annual leave
- Implementing performance improvement plans (PIPs) when required
- Implement, coach and track Career Development Plans (conducted yearly in January) for your team, referring back to these in your 1:1 meetings to monitor and provide feedback on progress.
- Liaise with Head Office regarding staffing performance and bakery staffing needs.
- Hold regular 1:1s with team members to support their growth, give feedback, and ensure they’re thriving.
- Create monthly staff schedules, published at least one week in advance. Ensure adequate staffing at all times and step in when needed.
- Lead recruitment for new hires in collaboration with Head Office, including interviews and trial shift coordination.

Benefits

- A consistent work schedule
- Access to unlimited CBT and therapy through our wellbeing provider
- Monthly performance-based bonuses
- Tips
- Free crumble
- 28 days holiday per year
- Training & development opportunities (such as First Aid training, Mental Health First Aider courses, HR mentoring).

Job Types: Full-time, Permanent

Pay: £38,000.00 per year

Benefits:

Company events
Discounted or free food
Employee discount
Health & wellbeing programme

Ability to commute/relocate:

Bicester OX26 6WD: reliably commute or plan to relocate before starting work (required)

Application question(s):

What's your favourite meal and why?

Experience:

management: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience leader jobs in woodstock, oxf

Kiosk Manager at Humble Crumble, Bicester Village (Full-Time)

Team Leader

Process Scale-up Lead

Commercial Hospitality & Events Manager

Assistant Manager

Project Manager

Head of Manufacturing Operations

Service Colleague (Express)

Customer Service Advisor

Key Leader | Bicester Village

Customer Services Supervisor

Customer Service Advisor 4-6 month FTC

Finance Onboarding Coordinator

Programme Coordinator

Duty Manager

Business Development Manager (BDM) - Oxford- Circa 41k Package - 53k OTE Uncapped

Customer Experience Assistant

Functional Assessor-Health Assessment Advisory Service

Retail Supervisor

Team Member Warehouse

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