Customer experience associate Work, Jobs in Woolley, Wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Store Associate (23326)
Barnardo's —Monk Bretton
- £13.45 an hour
- Communication skills
- Annual leave
- Employee assistance programme
3d
Sales Associate
H.Samuel —Leeds
- £12.71 an hour
- Part-time
- Employee discount
Call Centre Representative
Lowell Group —Leeds
- £28,911 a year
- Full-time
- Sales
- Customer service
- Communication skills
- Free parking
Warehouse Operative
Amazon.com —Doncaster
- Full-time
- Employee discount
Sales Associate
NEXT —Leeds
- £10.85 - £12.71 an hour
- Part-time
- Customer service
Document Production Associate
Williams Lea —Middleton Park
- £25,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Referral programme
Quick apply
Junior Application Support Analyst
System C —Leeds
- Full-time
- Customer service
- SQL
- IT
5d
Associate Customer Advocate
Aptean —Sheffield
- Full-time
- Hybrid work
- Salesforce
- Maintenance
- IT
Contact Centre Representative – Graduate Opportunity
Lowell Group —Leeds
- £25,166 a year
- Full-time
- Financial services
- Communication skills
- Free parking
Department Manager
Incora —Mirfield
- From £32,000 a year
- Full-time
- Team management
10d
Retail Sales Advisor - Doncaster
Oak Furnitureland —Doncaster
- £45,000 - £50,119 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Sales Associate
Sunglass Hut —Sheffield
12d
Team Leader - Wakefield
DCK Group —Wakefield
- £13.71 an hour
- Full-time
- Merchandising
- Supervising experience
- Travel
- Flexible schedule
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Sheffield
- £3,800 a month
- Full-time
- Sales
Quick apply
Talent Acquisition Operations Associate
System C —Leeds
- £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- Human resources
- Employee discount
- Referral programme
Full Time Retail Sales Associate - Luxury Fragrance Brand - Oud Arabian
Scents & Cosmetics LTD —Bradford
- £12.21 - £14.00 an hour
- Weekend availability
- Bilingual
- Sales
- Social media management
- Employee discount
Quick apply
Retail Associate
The TJX Companies, Inc. —Oldham
- Part-time
- No experience needed
- Employee discount
6d
Associate Team Leader
Minster Law —Wakefield
- £60,000 - £75,000 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
Shipping/Receiving associate
Orchid Orthopedic Solutions —Sheffield
- Day shift
- Data entry
Quick apply

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

customer experience associate jobs in woolley, wyk

Service Desk Analyst - Tier I

Store Associate (23326)

Sales Associate

Call Centre Representative

Warehouse Operative

Sales Associate

Document Production Associate

Junior Application Support Analyst

Associate Customer Advocate

Contact Centre Representative – Graduate Opportunity

Department Manager

Retail Sales Advisor - Doncaster

Sales Associate

Team Leader - Wakefield

JUNIOR SALES ADVISOR

Talent Acquisition Operations Associate

Full Time Retail Sales Associate - Luxury Fragrance Brand - Oud Arabian

Retail Associate

Associate Team Leader

Shipping/Receiving associate

I want to receive the latest job alerts for customer experience associate in woolley, wyk

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