Job Description #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-Job Location: Woolpit
Additional Location Information:
Salary: Starting from £25,392
Contract type: Permanent
Posting End Date: 17/06/2026
At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.
We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.
GTC, part of the BUUK Infrastructure Group, are looking for Engineering Support Officer who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”.
Purpose of this role
To provide a high level of administrative support to GTC Gas Network department, ensuring compliance with business standards and deliver a high level of customer service.
Your key responsibilities are
Monitoring and processing Gas emergency notifications, via telephone or email, for damaged or leaking service and mains to ensure GTC assets are fit for purpose.
Assist scheduling in the planned/unplanned works to GTC engineers and sub-contractors to meet business standards and achieve high levels of customer satisfaction including SCO, plant, tools & equipment, traffic management, NRSWA, backfill and reinstatement, training and annual leave, contractor invoicing, records recovery.
Raising quotes and ordering materials/equipment for key stakeholders.
Processing NRSWA notices.
Processing work packs from sub-contractors and GTC engineers within a timely manner to comply with business and industry standards.
Processing sub-contractors and Gas Distribution Network (GDNs) invoices in line with service level agreements.
Responsible for recharging costs back to stakeholders to accrue income lost by damages and leaks on our networks and aborted site visits.
Ensure accuracy of work packs/invoices and raise any errors or missing information to sub-contractors and internal stakeholders.
Ensure customer complaints are actioned and resolved in timely manner to maintain excellent customer relationships.
Ensuing, as appropriate, no gas/incidents are escalated within GTC, IGTs and GDNs.
Maintain daily/weekly/monthly reports to support Senior Management to monitor all stakeholder’s performance and manage KPI’s.
Any other duties as required by the manager.
Experience/Knowledge
Experience in administration.
Experience with customer engagement.
Abilities/Skills
Good understanding of core Microsoft Office systems.
Good standard or written and oral communications.
Capable of working in a team.
Working with supervision.
Work delivery/quality is continuously to an acceptable standard.
Acknowledged professional attitude to customers, own team members, supervisors and managers.
Input from supervisors and managers.
Desirable
Business Administration diploma.
Basic understanding of all our asset classes, how the Gas Network operates and stakeholders' roles & responsibilities.
Can action appropriately a gas emergency call, eg, gas escape.
Level 3 competence in three workstreams (within current team).
Appreciation of which BUUK contractors are responsible for different assets and the key deliverable’s and KPIs of contract.
Conditions of Employment
You will be required to participate in a standby rota.
What can you expect from us
Cost of living annual pay review.
Company pension contributions up to 10% if employees contribute 5%.
33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.
Enhanced maternity, paternity and adoption pay.
To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax).
Hybrid working for eligible roles.
Development opportunities to reach your career aspirations.
BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.
Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options.
Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible.
#GTC
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What's the best thing about BUUK?
We asked our people.
From the supportive culture and opportunities to grow, to the great friends and chocolate brownies, our people tell us what they love most about working at BUUK.
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We all matter.
Find out about our supportive culture.
Hear how our shared sense of mutual respect and belonging underpins out culture and supports us all.
Work Location: In person
