Snr Technician, DMG Bury St Edmunds
The Donalds Group are a family-run automotive business founded in 1950, operating eight franchised car dealers throughout East Anglia including Mazda, Volvo, Kia and MG. Offering new and used car sales and aftercare, we consider ourselves to be an ambitious and progressive employer, with the belief that our performance is directly related to how we care for our people, staff being our most important asset. With this in mind, we recognise our employees need for personal growth through good management and training, a healthy work-life-balance and fair remuneration.
The role
The Senior Motor Vehicle Technician will be responsible for delivering high‑level diagnostic, repair, and maintenance work on a wide range of vehicles while supporting junior technicians and ensuring workshop quality standards. This role combines advanced technical expertise with leadership, problem‑solving, and customer‑focused communication.
Key Responsibilities
- Advanced diagnostics — Perform complex fault‑finding using manufacturer systems, diagnostic tools, and technical data.
- Vehicle repairs — Carry out major mechanical and electrical repairs, including engines, transmissions, braking systems, and electronic control units.
- Routine maintenance — Complete scheduled servicing to manufacturer standards.
- Quality control — Inspect completed work, ensure compliance with safety and industry regulations, and maintain high workshop standards.
- Technical leadership — Mentor apprentices and junior technicians, provide guidance, and support training.
- Customer communication — Explain technical issues and repair options clearly to customers when required.
- Documentation — Complete accurate service records, job cards, and diagnostic reports.
- Tool and equipment management — Ensure workshop tools are maintained, calibrated, and used safely.
- Compliance — Follow all health, safety, and environmental regulations.
Required Skills & Experience
- Level 3 Motor Vehicle Qualification (IMI, NVQ, City & Guilds, or equivalent).
- MOT Tester certification (desirable but not always required).
- Extensive experience in diagnostics, mechanical repair, and electrical systems.
- Strong understanding of modern vehicle technologies (hybrid, EV, ADAS).
- Ability to interpret technical manuals, wiring diagrams, and diagnostic data.
- Excellent problem‑solving and decision‑making skills.
- Ability to mentor and support less‑experienced technicians.
- Full UK driving licence.
Personal Attributes
- Attention to detail and commitment to high‑quality workmanship.
- Strong communication and teamwork abilities.
- Professional, customer‑focused attitude.
- Ability to work independently and manage workload efficiently.
- Adaptability to new technologies and continuous learning.
Work schedule: Monday-Friday 08:00-17:00 and every fourth Saturday 08:00-12:00
(½ Hour Lunch)
Salary: £ competitive depending on experience, plus bonus
Benefits
- 25 days holiday plus bank holidays, rising to 28 days after three years’ continuous service.
- Accredited training
- Onsite parking
- Employee discount across all Group companies, including special offers.
Work location: On site
Benefits:
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
