WHY ROOM2
Care, made daily.
room2 Hometels is part of Lamington Group. Hometel is a term created and owned by Lamington Group. We design and operate hometels, we combine practicality with feeling. It responds to how people actually travel and live. We also recognise the importance of the sense of being properly looked after. A team that pays attention to what guests actually need, not what a script tells us they should.
We are looking for people who care about the work in front of them and the people around them. If that sounds like you, keep reading.
THE ROLE
What's the role about.
You are the Room Maker at room2. Every room you prepare shapes the first feeling a guest has when they walk through the door, and the details you leave behind have the power to turn a stay into something memorable.
Your day is hands-on and always moving. You’ll clean and prepare guest rooms and shared spaces, make sure every detail is ready before arrival, replenish essentials, report maintenance issues, and keep standards consistently high. Some days it’s about getting rooms turned around smoothly during busy check-outs. Other days it’s noticing the small things, a forgotten item, an extra touch, or spotting something before a guest ever needs to mention it.
This role gives back the satisfaction of creating spaces people instantly feel good in. You’ll build a craft around care, detail, and consistency while being part of a team that relies on one another and takes pride in doing things well. There's a real opportunity to grow, learn the wider operation, and build a career in hospitality. This is a role for someone who notices the details others miss, enjoys staying active, and takes pride in creating spaces that feel welcoming from the moment someone walks in.
WHO YOU ARE
Five things we hire for.
These are the room2 Values. We use them across every role in the Group, from Maintenance to Front of House to the kitchens. If three or more of these read like you on a good day, this is your kind of place.
Use Instinct.
You read what's needed and act on it. You back human judgement, the unmet need, the early signal, the moment of hesitation, with care.
Own It.
You finish what you start. You are honest about what works and what doesn't. The thing you spotted is yours until it's fixed.
Include All.
You build trust quickly with guests, colleagues and partners. You are open, real, and you treat the team like a team.
Stay Curious.
You ask why. You keep learning the building, the systems, the neighbourhood. You'd rather know how something works than fake it.
Think Big.
You reject 'good enough'. You spot patterns and bring better ideas, even when the small fix would do.
We don't hire for years of hotel experience. We can teach the systems. We can't teach you how to read a room.
WHAT YOU'LL DO
On a good day, you might…
- Prepare rooms for arrivals, fresh linen, stocked amenities, and everything in its place before a guest opens the door.
- Notice the details that matter, straighten a chair, fluff the cushions, or spot the missing teaspoon before someone else does.
- Keep guest spaces feeling cared for, bedrooms, corridors, and shared areas that feel clean, calm, and ready to enjoy.
- Spot and report issues quickly, a leaking tap, flickering light, or damaged item before it becomes a guest problem.
- Work closely with the wider team, keep Front of House updated on room status so guests can check in without delays.
- Handle guest requests with care, whether it’s extra towels, fresh linen, or helping with something unexpected.
- Keep your trolley and workspaces organised, everything where it should be, so the day runs smoothly and nothing gets missed.
WHAT YOU'LL BRING
Experience that fits the role.
- Experience in housekeeping, hospitality, cleaning, or another fast-paced role where attention to detail and consistency mattered.
- Confidence working independently and managing your time well, while keeping quality high even on busy days.
- A strong eye for detail, someone who notices the small things, from a crease in the bedding to an item that’s out of place.
- A reliable and proactive approach, arriving ready for the day, taking ownership of your work, and stepping in where support is needed.
- Comfortable working as part of a team and communicating clearly with colleagues across housekeeping and front of house.
- Experience in hotels, serviced apartments, or guest accommodation is a bonus, not a blocker. We can teach systems and standards; care, pride, and a good eye for detail matter most.
WHY YOU'LL LOVE WORKING HERE
What you get back.
- A team that means it. You’ll work alongside people who support each other and understand that great housekeeping is a team effort. Leaders are present, approachable, and involved in the day-to-day, with regular conversations that focus on how you're doing and where you want to grow.
- Growth that’s real. We believe in creating opportunities from within. Whether your path leads towards Senior Room Maker, Housekeeping Supervisor, or wider operational roles across the business, we want people to build careers, not just fill shifts.
- Learning, built in. You’ll receive hands-on training and structured onboarding that helps you build confidence from day one. You’ll learn our standards, understand the wider guest journey, and gain experience that goes beyond preparing rooms, building skills that stay with you throughout your career.
- Time off that respects you. We know life exists outside of work. Additional annual leave that grows with length of service, company benefits, two paid volunteer days each year, and a Company Sick Pay Scheme, in addition to time to recharge. All part of creating a sustainable working environment.
- Stay with us, on us. Access friends-and-family rates across our hometels and wider group properties. Experience the spaces you help create and see the brand through a guest’s eyes. And have one free stay, on us!
- The day-to-day. Competitive benefits package including pension contributions, team support, wellbeing initiatives, Cycle to work scheme and use of gym facilities in our hotels, and the everyday essentials that help make work feel rewarding, not just routine.
HOW IT WORKS
Our hiring process.
We try to keep it short, honest, and human.
- 1. Apply. Send us your CV and a few lines on why this role caught your eye. A formal cover letter is not required, we'd rather hear you.
- 2. First conversation. A 30-minute call with the hiring manager. We talk about the role, the team, and you.
- 3. On-site visit. Meet the team. See the building. We want you to know what you're signing up for before you say yes.
- 4. Offer. If it's a fit on both sides, we move quickly.
WE CLOSE THE LOOP
Every applicant hears back from us, yes or no. We don't ghost.
FOR EVERYONE
A note on inclusion.
Room2 and Lamington Group are an equal opportunities employer. We hire based on attitude and ability.
We welcome applications from every background, regardless of age, race, ethnicity, gender, sexual
orientation, disability, religion or belief.
If you need any adjustments to take part in our hiring process, tell us when you apply. We’ll work with you.
READY?
Apply now.
