Support engineer Work, Jobs in Wootton, Bdf (with Salaries)

National Technical Support, PMLS, UK
Mindray —Milton Keynes
- Engineering
- English
- Electrical Engineering
Support Engineer - Corby
RM Education Limited —Desborough
- Maintenance
- IT
- School
4d
2nd Line Support Engineer
Technology Transformation Group —Aylesbury
- £30,000 a year
- Full-time
- Customer service
- Windows
- Computer networking
- Free parking
Quick apply
4d
Support Engineer - 2nd Line
Advania UK —Bedford
- £30,000 - £37,000 a year
- Full-time
- Azure
- Microsoft Office
- Driving
1d
IT Infrastructure Engineer
Milton-Keynes-Council —Milton Keynes
- £37,280 - £41,771 a year
- English
- Organisational skills
- Annual leave
- Employee discount
2d
Shift Engineer
Flexipol —Dunstable
- £48,687.50 a year
- Full-time
- Organisational skills
- In-person
- Hand tools
- Health & wellbeing programme
- Annual leave
Quick apply
9d
Structured Cabling and Fibre Engineer
IP NRG Solutions Ltd —Bedford
- £33,000 - £38,000 a year
- Full-time
- Schematics
- Electrical experience
- Computer networking
- Work from home
- Employee discount
Quick apply
2h
Field Service Engineer
Grant Instruments —Royston
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- AWS
- Free parking
- Health & wellbeing programme
Quick apply
Setting Out Engineer
Walker Construction (UK) Ltd —Milton Keynes
- £44,000 - £55,000 a year
- Full-time
- Civil engineering
- Electrical experience
- Organisational skills
- Annual leave
- Life insurance
Quick apply
2d
Contracts & Project Engineer
Fives Landis Ltd. —Bedford
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Assistant Head of Engineering
Daytona Motorsport —Milton Keynes
- Weekend availability
- Management
- Maintenance
- Supervising experience
Quick apply
2d
Senior Support Engineer
Form IT Solutions —Luton
- £28,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- AWS
- Free parking
Quick apply
11d
Installation Engineer
Sureserve —Milton Keynes
- £32,240 - £60,000 a year
- Monday to Friday
- Annual leave
Quick apply
Lead Engineer
Billing Finance Ltd. —Northampton
- £75,000 - £90,000 a year
- Full-time
- Hybrid work
- Financial services
- Python
- Free parking
- Employee assistance programme
Quick apply
11d
Test Engineer
Legrand Group —Bedford
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Senior Endpoint Engineer
Milton-Keynes-Council —Milton Keynes
- £37,280 - £41,771 a year
- Mentoring
- Annual leave
- Employee discount
2d
1st line Support Engineer
Ekco —Milton Keynes
- Azure
- Microsoft Office
- Time management
- Annual leave
- Employee assistance programme
Quick apply
QA Engineer (Electrical)
Lockheed Martin Corporation —Ampthill
- £45,000 - £55,000 a year
- Full-time
- Assembly
- Continuous improvement
- Employee assistance programme
- Employee discount
3d
Commissioning Engineer
Sartorius —Royston
- Full-time
- Microsoft Office
- Assembly
- Electrical experience
- Free parking
- Annual leave
Application Technician
U-POL Limited —Wellingborough
- Laboratory experience
- Teaching
Quick apply

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National Technical Support, PMLS, UK

Mindray -
Milton Keynes

Apply Now

Job details

Qualifications

Engineering
English
Electrical engineering
Electrical Engineering
Communication skills

Full job description

National Technical Support, PMLS, UK

Field-based, frequent travel to Huntigdon office for trainings

Salary: Highly Competitive + Outstanding Benefits + Fast-Track Career Growth

Position Overview

The Field Service team supports customers with their engineering requirements in the field. In this role, the team ensures our customers receive the best possible service support, and service is consistently of the highest quality.

The focus of this NTS role is around UK Training and Support. Which includes but is not limited to supporting customers with regular, training, resolving problems and repairs where required.

For the purpose of job classification, this position is field based and reports to the Service Centre Supervisor.

Role Functions

Respond to customer calls and emails during office hours, Monday to Friday, bearing in mind that customers must be contacted within 24 hrs of their initial call.
Takes ownership of the Training Centre / Academy.

Manages customer training requests and develops training plans according to training needs.

Take responsibility for the arrangement, and delivery, of a technical training course schedule. To include both internal employees and external customers.

Training types to include both webinar and face to face training. Face to face will be at both customer site and UK Huntingdon office.

Further develop our UK technical training academy, which includes developing and maintaining a series of Web based training videos, as well as developing new training materials for existing and future product lines to meet the needs of the customer.

In conjunction with the Service manager and Service Centre Supervisor, develop a step-by-step plan to turn the UK technical training academy into a profitable service business.

Building Team Technical competencies.

Assist the Service Manager and Supervisors by assessing team competencies and developing a technical training schedule for internal Technicians/Engineers.

Assist the Service Manager by assessing 3rd party support engineers and developing a training schedule to bring their competencies up to the required level.

Providing general support

Support both the Workshop and Field activities when required to ensure timely service delivery to our customers.

Assist the service manager and service team by acting as an escalation point for technical queries.

Support new and existing service team members with training and onsite support, which could include maintenance (PPM) visits and installations where required.

Actively gather feedback from customers on all types of service support, not only in relation to technical training.
Assist Service Manager and field supervisors with management of Field Service Goals relating to Customer Satisfaction / Customer training commitments.
Help promote Service Level Agreement contracts as and where required.
Management of training devices, test equipment, loan devices, spare parts inventory, company funded vehicle and other company equipment and supplies as required.
Acts as an Ambassador for change.
Provides a monthly report to the Service Manager, to include training course data, feedback scores, analysis of course quality and potential improvements as a rough guide.
Other tasks or responsibilities designated by the Service Supervisor/Manager from time to time.

Qualifications and Experience

Educated to Degree level or equivalent in Electrical Engineering/Electrical Engineering Technology alongside some experience servicing electronic equipment, or a High School Diploma (HND/HNC) with significant experience in servicing electronic equipment.
Strong written and verbal English skills are essential.
Technically proficient in the troubleshooting, repair, and calibration of Electronic Medical equipment, or demonstrate experience in working on similar Electronic equipment.
Well-organised, able to function independently with minimum supervision.
Customer orientated, with good interpersonal, verbal and written communication skills.
Enthusiastic together with a can-do attitude.
Acute decision making skills and the ability to discuss and resolve service issues with Service Supervisor/Manager.
Must be familiar with computer and office software.
Willingness to be in a field based role, supporting customers and travelling as required to perform the role
Experienced in delivering technical based training.

What’s in it for you?

Ready to take your career to the next level? Apply now and help us drive the success of tomorrow’s healthcare!

Mindray Europe, as part of the global Mindray business, offers a wide selection of bespoke benefits dependent on your location, along with a competitive compensation package and a commitment to a long-term working relationship. With industry leading training and development available to you, you are sure to have a highly rewarding and mutually beneficial, career with Mindray, in a culture that values honesty and fun!

Our goal is to continuously improve and sustain an inclusive culture in which diversity provides deeper customer insights and creates a competitive advantage in the markets we serve. By attracting, developing, and engaging the best team of diverse, empowered associates, we help build success for ourselves and our customers.

Tweet us on Twitter @MindrayGlobal

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Apply Now

Refine Your Search

support engineer jobs in wootton, bdf

National Technical Support, PMLS, UK

Support Engineer - Corby

2nd Line Support Engineer

Support Engineer - 2nd Line

IT Infrastructure Engineer

Shift Engineer

Structured Cabling and Fibre Engineer

Field Service Engineer

Setting Out Engineer

Contracts & Project Engineer

Assistant Head of Engineering

Senior Support Engineer

Installation Engineer

Lead Engineer

Test Engineer

Senior Endpoint Engineer

1st line Support Engineer

QA Engineer (Electrical)

Commissioning Engineer

Application Technician

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