Customer care representative birmingham Work, Jobs in Worcester, Wor (with Salaries)

Customer Care Representative - Birmingham
Crown Lift Trucks Ltd —Birmingham
- Microsoft Excel
- Customer service
- Administrative experience
- Annual leave
Quick apply
Banking Representative - Birmingham/Solihull
Metro Bank PLC —Birmingham
- £26,230 a year
- Full-time
- Customer service
- Microsoft Office
- Computer skills
Pastoral Leader
Star Academies —Birmingham
- £27,821.61 - £34,434.00 a year
- Call to connect
- Organisational skills
- Communication skills
- School
4d
HR Coordinator
The King's Trust —Birmingham
- £24,479 - £25,990 a year
- Full-time
- Hybrid work
- Customer service
- Human resources
- Annual leave
- Employee discount
6d
Senior Claims Handler - Commercial & Schemes
Howden Group Holdings —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Negotiation
Administrator
Compass-uk.org —Birmingham
- £25,878 a year
- Overtime
- Social media management
- Customer service
- Travel
- Employee assistance programme
- Sick pay
11d
Virtual Key Account Manager
IQVIA —Birmingham
- Full-time
- Remote
- Sales
- No degree
- Negotiation
- Employee discount
Lead, Experience
Canada Goose EU B.V. UK Branch —Birmingham
- Bachelor's degree
- Organisational skills
- Leadership
Quick apply
Building Manager - 22 Gas Street, Birmingham
Savills Management Resources —Birmingham
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11d
Valuations Associate Director
SW Group —Birmingham
- Full-time
- Hybrid work
- Master's degree
- Business development
- Team management
Quick apply
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CHEF MANAGER
BaxterStorey —Birmingham
- £19,422 a year
- Hospitality
- Culinary experience
- Cooking
- Employee assistance programme
- Employee discount
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Chef De Partie - Mon to Fri
BaxterStorey UK —Birmingham
- £29,000 a year
- Full-time
- Hospitality
- Cooking
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply

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Customer Care Representative - Birmingham

Crown Lift Trucks Ltd -
Birmingham

Quick apply

Job details

Benefits

Annual leave
Company pension

Qualifications

Microsoft Excel
Customer service
Administrative experience
Organisational skills
IT
Communication skills

Full job description

About Crown Lift Trucks Ltd

About Crown Lift Trucks Ltd

Crown is one of the world’s largest material handling companies with a reputation for award-winning product design, advanced engineering & technology, as well as superior after-sales service. For 80 years, Crown’s business philosophy has utilised vertically integrated processes to design, manufacture, and distribute forward-thinking, innovative solutions that improve customers’ productivity and operating efficiency. Crown produces a broad range of forklifts, batteries and chargers as well as automation solutions and fleet management technologies, and warehouse solutions products and design services.

Since its founding in 1945, the family-owned company has placed the customer at the heart of its business. This commitment is reflected in its brand promise: “When every minute matters, customers can count on Crown to keep their businesses moving.”

Job Description

To deliver Excellence in Customer Care, whilst also achieving monthly targets set in relation to KPI's and Service Budgets.

The role of the Customer Care Representative is to interpret the requirements of both internal and external customers, and to process and maintain accurate and up to date maintenance records onto the in-house ERP system (BaaN). At the same time providing administrative support to the UK Fleet of Fork Lift Engineers, planning & dispatching engineers where required.

This role is critical to the UK Service Team's success, and requires an ability to task manage and prioritise workloads to reflect the requirements of the day.

Representatives are required to maintain good housekeeping in relation to WIP (Work In Progress), and manage a busy telephone and email service used to log breakdown calls from our vast client base across the UK. They should be equipped with an excellent Customer Care mantra which involves them going the extra mile to accommodate the needs of the customer.

The Customer Care team are required to achieve specific targets set in relation to KPI's and Service Budgets.

Customer Care

Build relationships and maintain regular contact with customers, keeping them fully updated in relation to all open work orders for their site.

Service Call Intake & Dispatch

Receive service repair and maintenance requests from customer and enter into in-house software.
Jeopardy management of open work orders, ensuring all customer SLA’s are met.
Report any non-compliance issues to Management.
Process Crown owned equipment repair information into in-house software.
Regular monitoring of service dashboard to ensure WIP is processing within targets.

Clocking Validation

Review automatically generated daily clocking reports relating to technician time clocking, and make any required adjustments.

Invoicing

Verify all labour and part items are present on work orders, and generate accurate invoices.

PM Agreements

Enter PM agreements into in-house software for scheduling and update as necessary.

Estimates

Daily review of all outstanding estimates on in-house software, and regular communication with customers to bring these to a satisfactory conclusion.

Invoice Queries

Review and resolve any invoice queries in line with the company’s 5 day handling time.

Emails

Regular handling of incoming emails to the generic Customer Care email address.

Person Specification

Essential Skills:

A high level of Customer Care and a strong administrative background is required.
Excellent communication skills both written and verbal and a fantastic telephone manner are essential.
Attention to detail with good organisational skills and the ability to prioritise workload
Experience gained within a similar role desirable.
This position requires excellent IT skills with an ability to learn new procedures.
Fully IT literate with a good knowledge of Word and Excel
The Customer Care Representative will have an ability to work on their own initiative, towards sets targets, whilst also maintaining a good team work ethic.

Vacancy Details

Hours of Work:

Monday to Thursday – 8:00am to 4:30pm with one hour for lunch.

Friday – 8:00am to 4:00pm with one hour for lunch.

Competitive salary package (dependent on experience)

Company pension plan.

At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them.

From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.

In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to:

25 days annual leave plus bank holidays.
Excellent discount scheme with access to the best perks from some of the UK’s biggest brands.
Tell Us Health.

Quick apply

Refine Your Search

customer care representative birmingham jobs in worcester, wor

Customer Care Representative - Birmingham

Banking Representative - Birmingham/Solihull

Pastoral Leader

HR Coordinator

Senior Claims Handler - Commercial & Schemes

Administrator

Virtual Key Account Manager

Lead, Experience

Building Manager - 22 Gas Street, Birmingham

Valuations Associate Director

CHEF MANAGER

Chef De Partie - Mon to Fri

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