Customer support coordinator Work, Jobs in Worcester, Wor (with Salaries)

Customer Service & After Care Co-ordinator
Athena Worksuface Fabrications Ltd —Worcester
- From £26,437 a year
- Full-time
- Salesforce
- Organisational skills
- Financial services
- Annual leave
Quick apply
18h
Sales Operations Co-Ordinator
Commercial —Cheltenham
- £26,228 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Computer literacy
- Organisational skills
- Work from home
- Employee assistance programme
Quick apply
Service Coordinator
Mercury Hampton Ltd —Droitwich
- £27,000 a year
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Technical Customer Service Coordinator
Air Products PLC —Worcester
- Weekend availability
- Hybrid work
- Communication skills
- Work from home
Quick apply
19h
Service Administrator & Customer Support Coordinator
Mobility Hire —Tewkesbury
- £27,970 - £29,950 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
6d
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Conflict management
- Computer networking
Quick apply
Customer Resolutions Coordinator
Arcus FM —Redditch
- £29,256 a year
- Full-time
- Communication skills
- Time management
- Annual leave
Quick apply
1d
Customer Service Coordinator
Hugo Technology —Bromsgrove
- £27,000 - £28,000 a year
- Full-time
- CRM software
- English
- Data entry
- Health & wellbeing programme
- Sick pay
Quick apply
Part-Time Business Coordinator
Hereford Racecourse —Hereford
- Part-time
- Customer service
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Telephone Events Co-ordinator/Administrator
Crackerjacks Children's Trust —Kidderminster
- £13.00 - £13.50 an hour
- Part-time
- CRM software
- Computer skills
- In-person
Quick apply
6d
Cyber Security - Scoping & Client Engagement Coordinator - Graduate with work experience - Salary - £27K - £34K - Birmingham/Hybrid
Resillion —Birmingham
- £27,000 - £34,000 a year
- Full-time
- Hybrid work
- Business
- Communication skills
Quick apply
External Event Partner Co-ordinator - Campus Services - 107858 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Weekend availability
- University
- Organisational skills
- Computer skills
- Annual leave
- Sick pay
6d
Office - Events Sales Co-Ordinator
West Midland Safari Park —Bewdley
- Weekend availability
- Organisational skills
- Communication skills
- Time management
- Employee discount
Quick apply
6d
Graduate Operations Coordinator
Mindful Chef —Redditch
- £28,000 - £35,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Team management
- Employee discount
Quick apply
12d
Mobile Hire & Sales Coordinator
GAP Group —Tewkesbury
- Full-time
- Organisational skills
- Computer skills
- Communication skills
- Annual leave
Front of House Office Coordinator
EP Group —Birmingham
- Full-time
- Hospitality
- Front desk
- In-person
Quick apply
12d
Scheme Co-Ordinator
Two Rivers Housing —Newent
- £27,559.94 a year
- Full-time
HR & Payroll Coordinator (FTC)
Sika —Redditch
- Full-time
- Hybrid work
- Analysis skills
- Human resources
- Annual leave
- Employee discount
Quick apply
Export Coordinator / Warehouse Administrator
SCC —Birmingham
- £31,000 a year
- Monday to Friday
- Hybrid work
- Organisational skills
- Warehouse experience
- Communication skills
Service Coordinator - Gloucester
Vergo —Gloucester
- £26,509.50 a year
- Full-time
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
7d

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customer support coordinator jobs near worcester, wor

Customer Service & After Care Co-ordinator

Athena Worksuface Fabrications Ltd -
Worcester

Quick apply

Job details

Full-time
From £26,437 a year
18 hours ago

Benefits

Annual leave

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Client engagement
Stakeholder liaison
Salesforce
Internal department liaison
Microsoft Office Suite
Complaint handling
Organisational skills
Financial services
Customer interaction
Root cause analysis
Communication skills

Full job description

Why Join Athena Worksurfaces?

At Athena Worksurfaces, we are specialists in the design, manufacture, and supply of premium-quality work surfaces. Built on craftsmanship, innovation, and exceptional customer service, we're proud to deliver outstanding products and experiences to customers across the UK.

As our business continues to grow, we're looking for a Customer Service & After Care Co-ordinator to join our dedicated team. This is an exciting opportunity for someone who enjoys solving problems, building customer relationships, and making a real difference to the customer journey.

The Role

As our Customer Service & After Care Co-ordinator, you'll be the key link between our customers and the business, ensuring every enquiry, order, and post-installation issue is handled professionally and efficiently.

From managing customer orders to coordinating remedial works and restoring customer confidence when things don't go to plan, you'll play a vital role in delivering an outstanding customer experience from start to finish.

Working closely with our Sales, Production, Logistics, Installation, and Operations teams, you'll ensure every customer receives the high standard of service Athena Worksurfaces is known for.

Key Responsibilities

Customer Service

Be the first point of contact for customer enquiries via phone and email.
Manage customer orders and provide updates throughout the process.
Resolve delivery, installation, and order-related queries promptly.
Liaise with Production, Logistics, Sales, and Installation teams to ensure seamless service.
Maintain accurate customer records and documentation.
Support the wider customer service team with general administration.

After Care & Customer Recovery

Take ownership of all post-installation enquiries and remedial cases from start to finish.
Coordinate remedial visits, ensuring engineers and installers have the correct information, materials, and tools before attending site.
Keep customers informed throughout the resolution process, setting clear expectations and providing regular updates.
Manage complaints professionally, restoring customer confidence and ensuring complete satisfaction before closing any case.
Track every issue from initial contact through to successful resolution, minimising repeat visits and unnecessary delays.
Record root causes for every remedial issue, helping identify trends and opportunities for continuous improvement.
Monitor remedial costs and highlight avoidable failures to support improvements across the business.

What We're Looking For

We're looking for someone who genuinely enjoys helping customers and thrives in a fast-paced environment where organisation, communication, and attention to detail are essential.

You'll ideally have:

Previous experience in a customer service, aftercare, service coordination, or administrative role.
Excellent communication and relationship-building skills.
Strong organisational skills with the ability to manage multiple priorities.
A proactive approach to problem-solving.
High attention to detail and excellent record-keeping skills.
Confidence using Microsoft Office and business management systems.
The ability to remain calm and professional when managing customer concerns.
Experience within manufacturing, construction, kitchens, interiors, or a trade-related environment would be advantageous but is not essential.

At Athena, we believe exceptional customer service doesn't end at installation, it continues until every customer is completely satisfied.

In return, we offer:

A supportive and friendly team environment.
Opportunities for training and professional development.
The chance to make a real impact within a growing and respected business.
A varied role where no two days are the same.
Competitive salary and benefits package.
Private Health Care
Increased Annual Leave after length of service

Ready to Join Us?

If you're passionate about delivering exceptional customer experiences, enjoy coordinating solutions, and take pride in seeing a job through to a successful conclusion, we'd love to hear from you.

Apply today and become part of the Athena Worksurfaces team.

Job Type: Full-time

Pay: From £26,437.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer support coordinator jobs in worcester, wor

Customer Service & After Care Co-ordinator

Sales Operations Co-Ordinator

Service Coordinator

Technical Customer Service Coordinator

Service Administrator & Customer Support Coordinator

Field Service Coordinator

Customer Resolutions Coordinator

Customer Service Coordinator

Part-Time Business Coordinator

Telephone Events Co-ordinator/Administrator

Cyber Security - Scoping & Client Engagement Coordinator - Graduate with work experience - Salary - £27K - £34K - Birmingham/Hybrid

External Event Partner Co-ordinator - Campus Services - 107858 - Grade 5

Office - Events Sales Co-Ordinator

Graduate Operations Coordinator

Mobile Hire & Sales Coordinator

Front of House Office Coordinator

Scheme Co-Ordinator

HR & Payroll Coordinator (FTC)

Export Coordinator / Warehouse Administrator

Service Coordinator - Gloucester

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