Community Manager, APAC (Asia, Australasia, The Pacific region)
Armstrong Wolfe see:www.armstrongwolfe.com
At Armstrong Wolfe, we bring together the global COO community in financial services to tackle shared, non-proprietary challenges that shape the industry.
Through our flagship initiatives – the International COO Community (iCOOC) and Women in the COO Community (WCOOC) – we deliver exclusive corporate membership programs designed to foster collaboration, innovation, and leadership within this critical professional network.
As a trusted partner, we facilitate high-quality, engaging discussions among our members, enabling meaningful peer-to-peer exchanges in a confidential environment governed by the Chatham House Rule. These conversations are enriched by insights from our industry advisors, alliance partners, and a global network of alumni.
The value lies in our unique ability to connect COOs across the financial services ecosystem, empowering them to share knowledge, navigate challenges, and drive meaningful change together.
Hybrid Location: Malvern Office + Eldersfield Office, Gloucestershire 2 days | optional 3 days from home
Reporting to: COO, Armstrong Wolfe
Level: Assistant Vice President
Hours: 06:00 – 14:00 GMT if WFH, 08:30-17:30 if in Office
Languages: Fluent English, conversational Cantonese and/or Mandarin
Experience: 10 years+ in business, relationship or client management roles, with a very strong administrative foundation
Role Purpose
Armstrong Wolfe is seeking a Community Manager, APAC to support the growth, delivery and commercial development of its APAC community programme, with a focus on the International COO Community (iCOOC) and Women in the COO Community (WCOOC).Based in Malvern, the role will work closely with the Global COO and WCOOC relationship managers to strengthen Armstrong Wolfe’s presence across Singapore, Hong Kong, Australia, India and wider APAC markets. The successful candidate will support senior stakeholder engagement, coordinate high-quality events and content, develop APAC peer groups, and help convert regional engagement into tangible membership and commercial value.
Core Responsibilities
APAC iCOOC Programme
- Support the growth of iCOOC and WCOOC across APAC, building on the success of recent online, Singapore and Hong Kong events.
- Continue the development of three APAC iCOOC peer groups:
- APAC Markets COO Peer Group
- APAC 1st Line Business Risk Management Peer Group
- APAC Regional / CIB COO Group
- Make tailored introductions across the APAC community and help deepen connectivity between senior stakeholders.
- Support the design and delivery of a hybrid APAC programme across Singapore, Hong Kong, Australia and India.
- Leverage established global relationships from North American and European iCOOC members.
- Support the integration of Japanese, Australian and Asian banks into the APAC community.
- Demonstrate tangible value throughout 2026, with the aim of converting APAC-headquartered banks into global and/or regional iCOOC members.
- Support the end-to-end delivery of APAC iCOOC and WCOOC events, activities and follow-up.
APAC WCOOC Relationship Management
- Work closely with the WCOOC Relationship Managers for EMEA and North America to support APAC WCOOC growth.
- Build a clear understanding of WCOOC’s APAC geographies, community composition and stakeholder base.
- Attend introductory meetings with members, patrons, speakers and senior stakeholders.
- Provide ongoing coordination to support a strong transition into the role.
- Identify opportunities to deepen WCOOC engagement through events, panels, sponsorship, speaker participation and member communications.
- Ensure APAC WCOOC activity remains aligned with the wider global WCOOC strategy.
Programme, Event and Content Delivery
- Maintain a clear APAC engagement and delivery plan across iCOOC and WCOOC.
- Identify and track priority firms, senior stakeholders, potential members, speakers and contributors.
- Plan and coordinate APAC events, forums, roundtables, debates, cluster calls and community discussions.
- Support invite lists, agendas, briefing materials, speaker notes and post-event follow-up.
- Lead or support speaker acquisition, briefing, preparation and follow-up.
- Coordinate APAC-related content, including:
- Regional industry papers
- Event minutes
- Points of View
- Post-event summaries
- Member communications
- Capture discussion outputs and convert them into credible, non-proprietary insight.
- Ensure APAC activity connects into Armstrong Wolfe’s wider global community, content and commercial priorities.
Quality, Editorial and Brand Stewardship
- Own and maintain editorial and delivery calendars for APAC activity.
- Enforce timing discipline across event planning, speaker preparation, content production and follow-up.
- Align APAC content themes with global Armstrong Wolfe priorities and member needs.
- Act as a quality-control point for event materials, invitations, publications, Points of View, member communications and speaker briefings.
- Ensure deadlines are met and delivery standards remain consistently high.
- Maintain a consistent Armstrong Wolfe tone, brand and editorial standard across APAC materials.
Desirable Experience
- Minimum 10 years’ commercial experience.
- Proven experience in programme coordination, community management, events, content, stakeholder engagement or relationship management.
- Experience working with senior stakeholders, ideally within financial services, professional services, membership organisations, executive networks or community-led platforms.
- Strong understanding of corporate stakeholder management.
- Experience supporting events, speaker engagement, content production and follow-up activity.
- Ability to manage multiple workstreams across geographies and time zones.
- Familiarity with APAC markets would be advantageous.
- Knowledge of banking, markets, COO, business management, first line risk, controls or transformation environments would be beneficial.
- Fluent English required; conversational Cantonese and/or Mandarin
Skills and Capabilities
- Strong planning and execution discipline.
- Confidence engaging senior executives and external stakeholders.
- Excellent written and verbal communication skills.
- High attention to detail and strong organisational ability.
- Commercial awareness and ability to identify value-creation opportunities.
- Intellectual curiosity and interest in financial services leadership topics.
- Resilience under pressure and comfort with ambiguity.
- Sound judgement, discretion and professionalism.
- Ability to represent Armstrong Wolfe credibly with senior industry participants.
- Collaborative working style across internal teams and external stakeholders.
Pay: £30,000.00-£35,000.00 per year
Language:
- English (preferred)
- Mandarin or Cantonese (preferred)
Work Location: Hybrid remote in Malvern WR14 3HA
