Department: Facilities Management
Location: City South Campus, Birmingham, West Midlands
Salary: £28,287 to £32,006 per annum
Permanent Full Time
Closing Date: Wednesday 17 June 2026
Reference: E726018
About Birmingham City University
At Birmingham City University, we are a diverse and inclusive learning community of over 31,400 students from more than 120 countries. We aim to become an exemplar anchor institution, creating and sharing knowledge for a better and more inclusive society. We are committed to providing a transformational educational experience, supporting world-class research, and fostering a collaborative and supportive working environment for our staff.
Recognised as one of the UK’s Top 250 employers (Financial Times & Statista), we pride ourselves on being a place where colleagues feel valued, supported, and able to grow their careers while contributing to the success of our students and communities.
Our student demographic reflects the rich cultural and ethnic diversity of Birmingham itself, with a significant proportion of students from minoritised ethnic backgrounds and the majority of our home students coming from the West Midlands. This diversity is a strength, and it calls for a workforce that is equipped to challenge deficit narratives and thinking — those assumptions that position students from underrepresented groups as lacking rather than recognising their assets, strengths and potential.
By embracing this perspective, we aim to create an environment where all students and colleagues can thrive, and where our work contributes positively to the social, cultural and economic life of Birmingham and beyond.
If you have previously applied for this role within the last 6 months, you do not need to submit another application, and any new application submitted will not be considered at this time.
Role Summary
We are seeking a proactive and customer-focused Facilities Supervisor to provide a front-line operational service across the University estate. You will supervise a team of Facilities Assistants, ensuring buildings are safe, compliant, and well-maintained while delivering an excellent service to staff, students, visitors, and contractors.
Key responsibilities include coordinating daily workloads, supporting team performance and development, monitoring health and safety compliance, overseeing contractor activities, carrying out building inspections, responding to incidents, and supporting University events and operational projects. You will also work closely with Facilities and Estates colleagues to ensure services are delivered efficiently and effectively across campus.
Essential Criteria
- Good standard of education, including GCSE English and Maths (or equivalent).
- Full UK Driving Licence or working towards.
- Experience in a similar facilities, estates, operations, or supervisory role.
- Experience working in a customer service-focused environment.
- Relevant training, qualifications, or practical experience in manual handling.
- Good understanding of health and safety requirements relevant to the role.
- Competent IT skills, including Microsoft Office and email systems.
- Experience using Facilities Management systems, helpdesk software, or similar portals.
- Strong communication and interpersonal skills, with the ability to build positive working relationships at all levels.
- Ability to organise workloads, prioritise tasks, and support a team effectively.
- Flexible approach to working hours, including supporting incidents, emergencies, and key University events when required.
Further Information
If you are excited by the opportunity to help shape the future of Estates and Facilities we would love to hear from you.
For an informal discussion about the role, please contact Suzanne Blunt Facilities Operations Manager at [email protected]
Why not explore our campuses using our interactive map: Interactive Map | Birmingham City University
Why work for us
- Work–life balance – Generous leave and hybrid working (role dependent).
- Career development – Opportunities to grow, develop and progress your career.
- Reward and wellbeing – Competitive pay, pension, wellbeing support and staff benefits.
- Inclusive culture – A supportive, diverse environment where everyone belongs.
Equality, Diversity & Inclusion
We are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We will continuously review and improve our policies, practices, and procedures to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other to reach our full potential.
Disability Confident Employer
Birmingham City University is proud to be a Disability Confident Employer. We are committed to creating an inclusive and accessible recruitment process. Disabled applicants who meet the essential criteria for the role will be guaranteed an interview.
Job Types: Full-time, Permanent
Pay: £28,287.00-£32,006.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Sick pay
Flexible language requirement:
Experience:
- Facilities, estates, operations: 2 years (preferred)
- team leadership: 2 years (preferred)
- FM systems and helpdesk software: 2 years (preferred)
Work Location: In person
