Helpdesk manager Work, Jobs in Wordsley, Sts (with Salaries)

Helpdesk Engineer
Serveline Ltd —Stourbridge
- £25,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
Helpdesk Team Manager
Arcus FM —Redditch
- Up to £36,050 a year
- Full-time
- IT
- Leadership
- Communication skills
- Annual leave
Quick apply
Maintenance Helpdesk Coordinator
Keys Group —Halesowen
- £27,000 a year
- Monday to Friday
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
People Operations Lead
Serco Group —Solihull
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Case management
- Annual leave
- Employee assistance programme
4d
HR Consultant/Employee Relations Specialist
Redwing Solutions Ltd —Redditch
- Up to £46,500 a year
- Weekend availability
- Human resources
- SharePoint
- In-person
- Free parking
- Employee assistance programme
Quick apply
5d
Senior Scheduler
Equans —Tamworth
- Full-time
- Annual leave
- Employee assistance programme
Days & Nights Role: Mobile Response Officer
Key Security (UK) Ltd —Birmingham
- £13.45 an hour
- 12 hour shift
- Microsoft Word
- Microsoft Outlook
- Driving
- Free parking
Quick apply
Workplace Experience Manager
CBRE —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Maintenance Helpdesk Executive
SSP —Birmingham
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
Credit Risk Policy Manager
HSBC Global Services Limited —Birmingham
- Full-time
- Communication skills
- Banking
- Time management
1d
Service Desk Manager
wavenet —Solihull
- Full-time
- Management
- Team management
- Travel
Quick apply
Facilities Supervisor
Birmingham City University —Birmingham
- £28,287 - £32,006 a year
- Full-time
- Hybrid work
- Customer service
- Maintenance
- English
- Health & wellbeing programme
- Sick pay
Quick apply
Logistics Administrator
Walsall Healthcare NHS Trust —Walsall
- £25,760 - £27,476 a year
- Full-time
6d
Tramps Data & Systems Manager
Cushman & Wakefield —Birmingham
- Microsoft Excel
- English
- IT
Quick apply
Estates & Facilities Lead
School of Coding —Birmingham
- £35,000 - £40,000 a year
- Full-time
- Maintenance
- Supervising experience
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Senior Stakeholder Engagement Manager
Dragados —Birmingham
- Full-time
- Management
- IT
- Negotiation
Quick apply
Customer Service Logistics Coordinator (Fixed Term Contract)
IPL Schoeller —Birmingham
- Customer service
- Contracts
Quick apply
Planner
Arcus FM —Redditch
- £26,758 a year
- Full-time
- Annual leave
Quick apply
Senior Office Strategy & Occupancy Planning Manager
HSBC Global Services Limited —Birmingham
- Full-time
5d
New Store Opening - Shift Lead - Food - Ludlow
Marks & Spencer —Ludlow
- £14.47 an hour
- Weekend availability
- Employee discount

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Helpdesk Engineer

Serveline Ltd
Stourbridge

Quick apply

Job details

Permanent | Full-time
£25,000 - £30,000 a year

Benefits

Free parking
Flexitime
Company pension
Sick pay
On-site parking

Qualifications

TCP
Driving Licence
Azure
Customer service
GCSE
Disaster recovery
Windows
Sonicwall
Firewall
DHCP
VoIP
CompTIA Network+
IT support
DNS
SharePoint
IT
TCP/IP
CompTIA Security+
Communication skills
CompTIA A+
Intune
Help desk

Full job description

Department:

Helpdesk

Location:

Serveline – Kinver Office

Salary:

£25,000 - £30,00.00 p.a (BOE)

Hours:

37.5 Per Week – ROTA (1 Hour Lunch)

Contract Type:

Full Time, Permanent

Reporting To:

Helpdesk Manager

Engineer Level:

1st Line

Role Overview

Serveline IT Ltd are looking for an experienced and customer-focused Helpdesk Engineer to join our growing Helpdesk team. This role is ideal for someone with previous IT support experience who is looking to further develop their technical knowledge within a fast-paced Managed Service Provider (MSP) environment.

The successful candidate will provide first and second-line support to a wide range of customers across multiple sectors including business, education, and charities. You will be responsible for troubleshooting technical issues, supporting end users remotely, maintaining high service standards, and assisting with infrastructure and cloud-based technologies

Key Responsibilities

· Provide first and second-line technical support via phone, email, and remote support tools

· Manage and progress support tickets within agreed service levels and priorities

· Troubleshoot and resolve issues relating to Microsoft Windows, Microsoft 365, networking, printers, email systems, and cloud services

· Escalate complex or high-priority issues to senior engineers where required

· Configure and deploy laptops, desktops, and mobile devices

· Support Microsoft 365 administration including Exchange, Teams, SharePoint, and Entra ID

· Assist with onboarding new customers and user setups

· Maintain accurate documentation and ticket updates

· Support cyber security best practices and follow company procedures

· Participating in customer projects, installations, and system upgrades where required

· Deliver excellent customer service and maintain professional communication at all times

Skills & Knowledge

· Previous experience working within an IT support or helpdesk environment

· Good understanding of Microsoft Windows operating systems

· Experience supporting Microsoft 365 environments

· Basic understanding of networking principles including TCP/IP, DHCP, DNS, and WiFi

· Experience using remote support and ticketing systems

· Strong troubleshooting and problem-solving skills

· Ability to prioritise workload and manage multiple tickets effectively

· Good written and verbal communication skills

· Understanding of cyber security best practices

Desirable Skills

· Experience working within an MSP environment

· Knowledge of Microsoft Intune and Entra ID

· Experience with VoIP systems

· Knowledge of Halo PSA ticketing systems

· Knowledge of Hudu Documentation

· Understanding of backup and disaster recovery solutions

· Exposure to networking hardware such as switches, firewalls, and access points

· Knowledge of remote monitoring and management platforms

Personal Qualities

· Friendly and approachable

· Reliable and punctual

· Positive attitude towards learning

· Professional manner when speaking with customers

· Patient and calm under pressure

· Motivated and eager to develop technical skills

· Honest and trustworthy

Benefits

· Ongoing training and development opportunities

· Exposure to wide range of technologies and environments

· Career progression opportunities within the business

· Performance rewards/bonuses

· Company pension scheme

· Holiday entitlement in line with company policy – awarded more holiday after serving time at Serveline.

Entry Requirements

· GCSE Grade 4/C or above in English and Maths preferred

· GCSE Grade 4/C or above in ICT

· Full UK driving license beneficial but not essential

· Minimum 1 year experience in IT helpdesk or technician (not essential)

· Basic IT knowledge and confidence using computers

· A genuine interest in pursuing a career within IT support

· Previous customer service experience

Recommended Certifications

Whilst not essential, the following certifications would be advantageous:

Microsoft:

· Microsoft 365 Certified: Fundamentals (MS-900)

· Microsoft Certified: Azure Fundamentals (AZ-900)

· Microsoft 365 Endpoint Administrator Associate (MD-102)

CompTIA:

· CompTIA A+

· CompTIA Network+

· CompTIA Security+

Vendor Certifications (Desirable)

· SonicWall

· Ubiquiti

· 3CX

· HPE/Aruba

Working Hours

Normal working hours will be Monday to Friday, operating hours for helpdesk are 8am until 5:30pm. We work on a Rota basis that is arranged monthly, with shifts hours operating as: 8am – 4:30pm, 8:30am – 5:00pm and 9am – 5:30pm.

We do offer flexible working arrangements based on successful completion of the probationary and initial training period.

Pay: £25,000.00-£30,000.00 per year

Benefits:

Company pension
Flexitime
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

helpdesk manager jobs in wordsley, sts

Helpdesk Engineer

Helpdesk Team Manager

Maintenance Helpdesk Coordinator

People Operations Lead

HR Consultant/Employee Relations Specialist

Senior Scheduler

Days & Nights Role: Mobile Response Officer

Workplace Experience Manager

Maintenance Helpdesk Executive

Credit Risk Policy Manager

Service Desk Manager

Facilities Supervisor

Logistics Administrator

Tramps Data & Systems Manager

Estates & Facilities Lead

Senior Stakeholder Engagement Manager

Customer Service Logistics Coordinator (Fixed Term Contract)

Planner

Senior Office Strategy & Occupancy Planning Manager

New Store Opening - Shift Lead - Food - Ludlow

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