Most documentation roles are writing roles. This one is a systems design role where the output happens to be documentation.
VisualFactory is a Manufacturing Execution System used on the shop floors of major manufacturers including Volvo, Bombardier and ThyssenKrupp. It controls, guides and records complex assembly and production processes. When the documentation is accurate and well-organised, customers adopt it faster, implementation teams move quicker and support calls go down. When it is not, people on manufacturing shop floors follow the wrong instruction.
THE ROLE
The immediate driver for this hire is maternity cover, but our intention is for this to become a permanent role: if you build something good here, there is a role to stay in.
The central task is designing and running a documentation workflow where generative AI does the heavy lifting on volume and first drafts, and you provide the technical understanding and editorial judgement to keep the content accurate. In practice, that means:
- Building prompts, templates and pipelines that turn developer changelogs, Jira tickets, specifications and recorded sessions into structured first drafts
- Owning the information architecture and style guide for the whole documentation set
- Producing and maintaining functional documentation, process guides and release notes, keeping pace with the product as it evolves
- Working closely with development, implementation and customer success to capture knowledge and validate technical accuracy
- Setting the quality standard for the function and reporting against it
This is not AI as a writing aid. It is AI as a production system, with you as the engineer who designs, builds and runs it.
The AI angle is not a feature of this role, it is the point of it. If you have built a real workflow where AI produces high-quality draft content and you QA it to production standard, this was written for you. If you are curious about whether that is possible and want to find out, we would also like to hear from you.
WHY THIS ROLE IS OFFICE-BASED
Documentation as complex as this is not built from Slack threads and Confluence pages alone. VisualFactory is deep, configurable software. The knowledge of how it actually works, edge cases included, lives in the heads of the developers who built it, the implementation consultants who deploy it and the customer success team who support it every day.
This role is office-based at our HQ near Stratford-upon-Avon so you can sit next to those people. You can catch a developer at their desk, attend a post-implementation debrief, or watch support handle a customer call and turn that directly into better documentation. Remote documentation is hard when the product is complex and underdocumented. Proximity to the teams is the shortcut.
For a candidate who wants to go deep into a product quickly and produce documentation that is genuinely accurate, being in the room is an asset, not a constraint.
WHAT WE ARE LOOKING FOR
Essential
- Solid technical writing experience, preferably on enterprise, industrial or otherwise complex software
- Hands-on experience using generative AI tools (Claude, ChatGPT, GitHub Copilot or similar) as part of a real, production documentation workflow, with concrete output you can walk us through at interview
- Strong prompting skills: the ability to reliably get well-structured, accurate first drafts from large language models
- Sharp editorial judgement: the ability to identify where AI-generated content is wrong, ambiguous or subtly off, and correct it
- The ability to understand a deep technical product and write clearly about it for a range of audiences, from shop-floor operators to integration engineers
- Self-directed and well-organised, comfortable owning a function and setting your own priorities
Desirable
- Background in MES, ERP or manufacturing software
- Docs-as-code experience: Markdown, Git and platforms such as Docusaurus, GitBook, Confluence or MadCap Flare
- Experience building AI-assisted documentation pipelines or automations (generating release notes from commit history, retrieval-based content tools and similar)
- API and integration documentation experience
- Visual documentation skills: diagrams, annotated screenshots, screen recordings, short instructional video
- Comfort working across UK and US time zones
ABOUT NOMUDA
NoMuda is a UK-headquartered software company that has been operating for over 25 years. "Muda" is Japanese for waste; lean principles run through everything we build and how we work. The team is approximately 50 people across the UK and USA, with most of the UK team based at our office near Stratford-upon-Avon.
Pay: £30,000.00-£50,000.00 per year
Benefits:
- Casual dress
- Discounted or free food
- Free parking
- On-site gym
- Sick pay
Ability to commute/relocate:
- Henley in Arden B95 6DJ: reliably commute or plan to relocate before starting work (required)
Application question(s):
- This role is full time office based at B95 6DJ. It is not easily accessible via public transport so your own car and licence is essential. Please confirm that you are aware of this.
Work authorisation:
- United Kingdom (required)
Work Location: In person
