Performance improvement specialist Work, Jobs in Worksop, Ntt (with Salaries)

Customer Service Team Leader (12 month contract)
Barbon Group Ltd. —Lincoln
- Management
- Leadership
- Communication skills
Quick apply
Operations Systems Lead
Butternut Box —Worksop
- Full-time
- Free parking
- Employee discount
Quick apply
5d
Senior Complaints Insight Specialist
Capital One UK —Nottingham
- Full-time
- Analysis skills
- Annual leave
Talent Acquisition Manager
Integrated Doorset Solutions Limited —Mansfield
- £35,000 - £50,000 a year
- Full-time
- Sales
- Bachelor's degree
- Organisational skills
Quick apply
5d
Talent & Development Specialist
Vaillant Group U.K. Ltd —Belper
- Full-time
- Mentoring
- Organisational skills
- Communication skills
2d
Member Management and Development Specialist
Health Research Authority —Nottingham
- £49,387 - £56,515 a year
- Full-time
- Remote
10d
Senior Customer Success Manager
YIH Property Holdings Limited —Nottingham
- £38,000.00 - £49,867.48 a year
- Full-time
- Hybrid work
- CRM software
- Presentation skills
- Communication skills
- Free parking
- Life insurance
Quick apply
3d
QA Insights Specialist - Principal Coordinator
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Organisational skills
Business Development Representative
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- Hybrid work
- CRM software
- ERP systems
- IT
- Annual leave
- Work from home
Quick apply
Project Manager
Change Grow Live —Mansfield
- £40,889.21 - £45,583.51 a year
- Remote
- Supervising experience
- Team management
- Leadership
- Annual leave
- Employee assistance programme
3d
Analyst, Nations and Regions Funds Team
British Business Bank —Sheffield
- £30,000 - £45,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
Quick apply
2d
Safety and Learning Systems Officer
Nottingham University Hospitals NHS Trust —Nottingham
- £32,073 - £39,043 a year
- Full-time
12d
Firefighter (Airport Fire & Rescue Service)
Doncaster City Council —Sheffield
- £34,434 - £38,221 a year
- Weekend availability
- Relocation assistance
- Annual leave
Publishing Operations Content Technical Lead
Public Library of Science —Sheffield
- £50,000 - £53,000 a year
- Remote
- Project management
- Bachelor's degree
- Travel
Supporter Engagement Manager
Ashgate Hospice —Chesterfield
- £36,588.72 - £42,464.72 a year
- Part-time
- Customer service
- IT
- Hospice
- Free parking
- Employee assistance programme
2d
Drug & Alcohol Team Leader - community team
The Alcohol and Drug Service —Doncaster
- £36,791 - £43,328 a year
- Full-time
- Management
- Organisational skills
- Leadership
- Annual leave
- Sick pay
Training Specialist
Portwest —Thurnscoe
- Full-time
- Mentoring
- Organisational skills
- Warehouse experience
13d
Network & Communications Specialist
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
- £49,387 - £56,515 a year
- Full-time
12d
MBS Release Lead
Metropolitan Police —Kilburn
- £68,112 - £72,953 a year
- Full-time
- Azure
- Oracle
- Computer Science
Procurement Analyst
Nottingham University Hospitals NHS Trust —Nottingham
- £32,073 - £39,043 a year
- Full-time

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performance improvement specialist jobs near worksop, ntt

Customer Service Team Leader (12 month contract)

Barbon Group Ltd.
Lincoln

Quick apply

Job details

Fixed term contract

Qualifications

Management
Leadership
Communication skills

Full job description

About Us

HomeLet and Let Alliance are part of PIB Group and are market‑leading providers of specialist referencing and insurance services to the lettings industry. We work in partnership with letting agents and landlords to provide an exceptional, compliant and efficient service that helps them protect their portfolios and support their tenants.

The Role

We are looking for a proactive and people‑focused Team Leader to join our Referencing Team. You will lead a team of Customer Service Specialists to deliver high-quality, accurate and timely tenant references, ensuring an excellent experience for our customers and partners across both the HomeLet and Let Alliance brands.

We operate in a fast paced, call centre environment therefore call centre management experience is highly desirable.

You will be responsible for day‑to‑day performance, coaching and supporting your team, driving continual improvement and acting as an escalation point for complex queries.

Key Responsibilities

Lead, coach, and develop a team of Referencing Specialists to achieve quality, productivity and service targets.
Manage workflow and resource to ensure SLAs are met across multiple brands and systems.
Act as an escalation point for complex cases, complaints and queries, ensuring these are resolved swiftly and professionally.
Monitor and report on team performance, using MI to identify trends, risks and opportunities for improvement.
Drive a strong customer‑centric culture, ensuring each interaction reflects our values and brand standards.
Support the onboarding and training of new starters and cross‑skilling of existing team members.
Ensure adherence to regulatory, legal and internal policy requirements at all times.
Champion process improvements and work collaboratively with other teams and stakeholders to implement change.

About You

Proven experience in a team leader/supervisory role within a contact centre, operations, financial services or similar environment.
Strong people leadership skills with a passion for coaching, feedback and development.
Excellent communication skills, with the ability to manage difficult conversations and escalations calmly and professionally.
Highly organised with the ability to prioritise, manage change and work to tight deadlines.
Strong attention to detail and a focus on quality, accuracy and compliance.
Comfortable working with MI and systems to understand performance and make decisions.
A collaborative approach, able to build effective relationships across teams and locations.

Experience in tenant referencing, insurance, lettings or financial services would be an advantage but is not essential.

What We Offer

A supportive, friendly and collaborative team environment.
Opportunities for development and progression within PIB Group.
Competitive salary and benefits package.

If you are passionate about leading people, delivering great customer outcomes and making a difference in a fast‑paced environment, we would love to hear from you.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

Quick apply

Refine Your Search

performance improvement specialist jobs in worksop, ntt

Customer Service Team Leader (12 month contract)

Operations Systems Lead

Senior Complaints Insight Specialist

Talent Acquisition Manager

Talent & Development Specialist

Member Management and Development Specialist

Senior Customer Success Manager

QA Insights Specialist - Principal Coordinator

Business Development Representative

Project Manager

Analyst, Nations and Regions Funds Team

Safety and Learning Systems Officer

Firefighter (Airport Fire & Rescue Service)

Publishing Operations Content Technical Lead

Supporter Engagement Manager

Drug & Alcohol Team Leader - community team

Training Specialist

Network & Communications Specialist

MBS Release Lead

Procurement Analyst

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