Customer Service and Admin Coordinator
We are a family owned Holiday Park comprising 245 privately owned caravans/lodges, 25 Long Stay Touring pitches, 7 short stay touring pitches, 15 camping pitches and 12 holiday let units. We have an indoor pool, shower blocks, bar, and beer garden, shop, day visitor car park with access to our private beach and waterfall. We are a dog friendly site!
We wish to recruit a full time (37 hours pw) Customer Service and Admin Coordinator for our busy reception/office. The office is open 9am to 5pm, 7 days a week and the working hours are 8:50am to 5:15pm, with either a 30 minutes or 60 minutes (as preferred) unpaid lunch break. The full time position is for 5 days a week (days negotiable).
It is essential to have a flexible approach as the office is open 7 days a week. For example to swap your days off to cover sickness/holiday etc and to understand that sometimes it is not possible to leave on time but this will be countered by leaving earlier during quieter times. There are a total of 30 days holiday per year but holidays cannot, as a rule, be taken during school holidays or on bank holidays.
Person Specification:
We are looking for a capable, confident, highly organised individual who is flexible and resilient and can prioritise work under pressure. You will need to be an excellent communicator (both verbal and written), have good listening skills and a commitment to maintaining and developing customer relationships. This is an interesting and varied position which can develop over time as knowledge of the business is gained.
Experience:
Customer service/administrative background in a busy environment.
Ability to use initiative and self manage as well as working within the team.
Ability to communicate and liaise with a broad range of people including our site work team, the general public, guests, caravan owners, suppliers and contractors.
Experience in dealing with urgent issues and complaints and ability to problem solve quickly.
Computer literate.
Experience in accurate data entry and filing, both hard copy and digital. A methodical approach to tasks with attention to detail. Understanding of GDPR and data protection.
Experience with processing payments, cash handling and accurate numeracy skills.
Job Description:
You will be involved in all aspects of the office administration of the park assisting with (but not exclusively):
Customer facing:
Enquiries via phone, email and social media
Taking bookings and booking administration, using an on line system.
Processing payments
Booking swim sessions
Welcoming and providing info to guests
Serving and replenishing in our shop
Liaising with caravan owners for gas replacement, job requests and preparing quotes.
Dealing with complaints and issues from guests and caravan owners
Administration:
Processing payments and logging income data and filing invoices.
Bookings administration, collecting balances due, cleaning rotas, arrivals info.
Liaising with site team regarding job requests and providing estimates.
Updating information on various documents, spreadsheets and files.
Purchasing stock for office, shop and site team and related admin.
Invoicing site work and chasing late payments
Admin and follow up of warranty work
Organising gas safety checks and related admin
Caravan sales:
Taking details of caravans that come up for sale on site
Updating current caravan sales info
Proactive promotion of caravans for sale to known potential buyers (warm leads)
Arranging viewings and liaising with the current caravan owners
On occasion you may be asked to perform additional duties after appropriate training is given
Pay: £14.00 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Experience:
- admin and customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Location:
- Williton TA4 4DP (preferred)
Work Location: In person
