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Business Manager

Pilgrims' Friend Society
North Walsham

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year
9 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Management
Business management
Leadership

Full job description

Business Manager

Are you a skilled and compassionate leader with a passion for making a difference in the lives of others? You will have a key role in helping to serve older Christians and in leading a motivated and committed staff team catering to the residents in North Walsham.

As a Business Manager, you will play a pivotal role in managing our day-to-day operations, supporting our dedicated staff, and driving our mission to enhance the well-being of those we serve. Find out more about how we care for our residents: https://youtu.be/Po6md7pq7nI

If you are a dynamic professional with a strong background in business management and a heart for caring, we invite you to apply now.

Have a watch here of "What it means for us, to work in a Christian Care Home like ours:" https://youtu.be/uCa1_BtS34w

Please read the job pack here

Responsibilities:

Lead the business performance of the home alongside the Registered Manager, delivering agreed income, occupancy, cost and surplus targets
Ensure high standards of service, cleanliness and hospitality through effective leadership of housekeeping, catering and maintenance teams
Work in partnership with the Registered Manager to maintain quality standards, prepare for inspections, and meet regulatory requirements
Oversee the administration of the home, including staffing, rotas, payroll information, recruitment, training records and compliance
Contribute to a well-led, positive and values-driven culture, promoting Pilgrims' Friend Society's ethos and "The Way We Care"
Support staff development, wellbeing and morale through effective supervision, appraisal, performance management and engagement
Manage resident applications, fees, contracts and family communications, ensuring excellent customer care and responsive complaint handling
Take responsibility for health, safety and compliance matters when on duty, including fire safety and liaison with external bodies
Oversee property, maintenance and supplier relationships, working with Property Services to ensure the home is safe and well maintained
Provide visible leadership in the pastoral and spiritual life of the home, supporting devotions, community engagement and relationships with local churches.

Skills/Experience:

Willing and able to take a lead in maintaining the Christian ethos of the home;
Management experience in a business setting;
Comfortable with writing business communications to staff and residents as well as authorities etc;
Ability to communicate effectively at all levels whilst maintaining confidentiality;
Ability to lead, motivate and encourage staff to give of their best, and have people-leadership and management experience;
Able to work under pressure and provide calmness in all situations;
IT literate ( including Microsoft Word, Excel, Outlook and the Internet);
Willing to be flexible in the working pattern and are prepared to participate in training and attend relevant staff meetings.
Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).)

Hours:

40 hours a week, usually worked over 5 days.

"On-call" cover is required on a rotating basis to meet demands. Please get in touch for more information about working patterns.

Benefits:

£45,000 to £50,000 per annum
Relocation support (to be discussed)
5 Weeks' paid holiday per year as well as bank and public holidays
On-going training and support
Team events
Pension scheme
Care Friends referral
Medicash
Perkbox - including an Employee assistance programme.
Long-standing service rewards
Birthday rewards

- What our staff say about us: ..."It is a friendly and welcoming place to work" ... -

We are committed to having a diverse senior management team and we encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are underrepresented on our senior management team at present.

Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested

Work Location: In person

Quick apply

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