Project Support Officer | 10653 | permanent contract | 37 hours per week | £26,824 to £28,142 per annum | Grade E | County Hall, Norwich/hybrid working
The Adults and Children’s Services Learning and Development Team plays a vital role in designing, commissioning and delivering learning that supports and strengthens our workforce. Effective, timely project support is at the heart of what we do — and that’s where you come in.
We’re looking for an organised, focused and resourceful Project Support Officer to provide high‑level administrative support across a wide range of learning and development activities.
What you’ll be doing
You’ll take the lead on setting up and coordinating learning events. This includes building and maintaining training courses on myOracle Learn and our new learning management system for learners outside NCC.
You’ll work closely with Learning and Development Consultants on a variety of projects across areas such as:
- Safeguarding
- Mental Health
- Foster Carer training
- Autism
- Reablement services
Finance and benefits
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Every day will bring something different — and your contribution will directly support the development of practitioners and staff working with adults, children and families.
What we’re looking for
You should be able to demonstrate:
- Excellent ICT skills — including strong keyboard skills and confidence with Excel, Word and databases
- Experience using MS Teams
- Experience processing purchase orders and maintaining budget spreadsheets
- Ability to use reporting tools to produce clear, accurate data
- Strong customer service and communication skills, including a professional telephone manner
- Excellent organisational skills with the ability to prioritise effectively
- Experience coordinating small events
- Teamworking skills and a collaborative approach
- Ability to work to tight deadlines
- Professional conduct, including handling sensitive information appropriately
- Friendly, approachable manner, with the ability to build strong relationships with internal and external partners
Awareness of data protection and information management
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Experience maintaining an online learning management system and using reporting tools would be an advantage.
Before you apply , we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.
These are some benefits you can enjoy by working for Norfolk County Council:
- Competitive salary
- Generous holiday entitlement
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
- Financial benefits such as:
- ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
Tax efficient ways of getting extra pension and new bikes
Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
A payment if you refer someone you know to a hard to fill job
You can find information on our Terms and Conditions here.
Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.
We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.
Redeployment closing date: 18 June 2026
All other applicants closing date: 29 June 2026
We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.
We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.
We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.
We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.
