Worthing Medical Group
We are a large, innovative GP Practice, based in Worthing, West Sussex. We are looking to recruit a Medical Receptionist to join our friendly, hardworking Reception team, working over 3 sites.
We are a friendly and approachable team. The Practice is highly supportive and the Reception Team in particular have various supervisors and line managers who can offer additional support and guidance.
We pride ourselves on offering a full 6 week induction programme to ensure new joiners feel supported and welcomed into the full surgery team and have a dedicated training manager.
The whole team is extremely versatile and there are opportunities within the different teams for future career development.
We use EMIS Web clinical system.
We currently have a vacancy for one part time receptionist with the option of overtime
Shift pattern to be agreed
Salary starts at £12.71 with an increase following a successful 6 month probation period
The closing date for applicants is Friday 26th June 2026.
PREVIOUS APPLICATIONS NEED NOT APPLY
About us
Worthing Medical Group is a large, innovative practice in central Worthing caring for over 20,000 patients. The Practice is based over three sites and we will be moving to a purpose built, state of the art new build site soon.
The following link details the plans for our new build for further information.
https://worthingmedicalgroup.co.uk/wmg-new-build-worthing-integrated-care-centre-wicc/
Job Description for a Medical Receptionist
TITLE OF POST:
Medical Receptionist
SALARY :
Salary starts at £12.71 with an increase following a successful 6 month probation period
HOURS OF EMPLOYMENT :
We currently have a vacancy for one part time receptionist with the option of overtime
Shift pattern to be agreed
APPOINTMENT :
Permanent Contract
RESPONSIBLE TO:
Patient Services Manager
Job Summary:
The Medical Receptionists' duties are to provide a point of contact for the patients and act as a focal point of communication between patients, doctors and other clinical and non-clinical staff, both internal and external in a professional, efficient and courteous manner. To provide a prompt, effective and polite telephone service. To take a proactive approach with patient services, adopting a 'can do' attitude and encouraging a 'one stop shop' approach.
KEY RESPONSIBILITIES:
It is essential that all non-clinical staff have an adaptable attitude and show they are able to work well as part of a team so that the whole team together ensure the smooth running of the surgery and the provision of patient services.
GENERAL RECEPTION DUTIES:
- To follow and sign off the opening and closing procedures if allocated that role for the day
- To work closely as a team recognising rota issues, individual requirements, office housekeeping and shared drink rounds
- To follow the rota and accept short notice changes which may affect role, lunch break or site
- Any other delegated duties considered appropriate to your post as requested by a Partner or your Line Manager
- Completing chaperone training and assisting Clinicians when a chaperone is required
- Action any QOF requirements including lists given
FRONT RECEPTION DUTIES:
- Make routine appointments for all clinical staff.
- Enter patient information on appointment systems Check patients in, on computer
- Monitor flow of patients into consulting rooms advising patients of any delay
- Assist patients with BP machine, self-check-in screen, BMImachine, payphone, doors etc as necessary
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover.
- Ensure all paperwork and computer logging procedures are completed at the desk including change of addresses
- Advise patients of relevant charges for private services, accept payment, record transaction, issue receipt
- Accept donations to Friends of Worthing Medical Group and pass to Patient Services Manager
- Respond to all queries and requests for assistance from patients and other visitors. Complete visitor’s book, and confidentiality forms
- Form a close working relationship with Shelley Community Pharmacy
- Accept repeat prescription requests, file and hand out repeat prescriptions to patient/chemist collection drivers
- File forms/letters etc for collection and hand out to recipient
- Ensure waiting and reception areas are kept neat and tidy, checking light bulbs, old magazines, airing/closing windows, children’s play area
- Maintain stationery supplies, patient information sheets and forms at desk
- Maintain paper supplies in system printer/replace ink cartridge as required
- Update patient information on desk including prescription collection times
- Liaise or escalate to Senior members of the team where policies and procedures may not be able to be followed or whereby a patient is dissatisfied with the services and requires further communications
- Escalate to Management if the Zero Tolerance procedure is required
TELEPHONE DUTIES:
- Answer home visits, appointments and ex-directory lines
- If not on appointed telephone duty, still ensure lines are answered PROMPTLY
- Enter patient information and log home visit requests onto appointment system
- Book appointments in an appropriate manner as per practice policy and procedures.
- Telephone patients if requested to do so by the Doctor
- Ensure you are fully conversant with the latest practice policies regarding accepting new patients, relevant boundaries, services offered by the practice, any private costs etc so you are aware of who would be the most appropriate person to refer them on to
- Advise patients of their results after the GP has commented on them from the computer records
- Action any task requests sent internally via other admin or clinicians
- Liaise or escalate to Senior members of the team where policies and procedures may not be able to be followed or whereby a patient is dissatisfied with the services and requires further communication
- Escalate to Management if the Zero Tolerance procedure is required
- Liaise with the hospital if necessary
- Answer the doctor’s enquiry line
- To be responsible for passing any messages on to any/all members of the PHCT by internal e-mail
- If on duty at the time the phones are to be transferred/received back, check system is working properly
PESRON SPECIFICATION:
Competencies:
Essential:
- An understanding of general IT
- Extensive knowledge of Microsoft Word
- Knowledge of Emis clinical system and workflow software
- Drive to progress within the team and take on a more senior role
- Accurate and fast typing skills and ability to perform audio typing
- Ability to work methodically and accurately within agreed time frames
- Flexibility to multi-task and carry out a range of different tasks
- Ability to cope with fluctuations in the volume of service
- Good interpersonal skills
- Ability to communicate well and succinctly
- Self-motivated
- Excellent timekeeping skills
Desirable:
- Knowledge of clinical databases
- Working knowledge of Excel
- Working knowledge of Emis
- Observes good health & safety practices
- Able to work independently
QUALIFICATIONS:
Essential:
- A good standard of education
- A good command of English, both in writing and verbally
Job Types: Part-time, Permanent
Pay: £12.71 per hour
Benefits:
Work Location: In person
