Nordell is one of the UK’s leading plastic injection moulders, delivering plastic injection moulding services that help businesses turn ideas into engineered plastic components built for lasting value.
From our state-of-the-art facility in Worthing, West Sussex, we combine technical expertise, automation and sustainability to achieve dependable results from concept design and tooling through to full-scale production.
Our injection moulding operations run in a clean, controlled production environment, supporting improved consistency, surface finish and technical performance across every component we produce.
We help manufacturers bring better products to market faster, with repeatable quality and a reliable UK partner they can trust.
In this varied apprenticeship you will learn to provide a high level of Customer Care support whilst developing a broad understanding of Commercial activities including Customer Service, Purchasing and Planning.
You will work as a hands-on member of the Commercial team, supporting the Commercial Manager, Buyer and wider business, whilst developing skills and knowledge through an apprenticeship programme.
Training course - Business Administrator Level 3 Apprenticeship Standard ST0070
Main Responsibilities and Tasks
To Act in a Professional Manner at ALL Times.
To develop the ability to handle various tasks simultaneously and adapt to changing priorities and urgencies.
Customer Care:
- Processing sales orders onto the company ERP system.
- Sales order checking and validation.
- Answering phones and managing incoming emails, responding directly or directing appropriately.
- Keeping customers updated throughout the full order cycle.
- Supporting the coordination and response to customer queries and concerns.
- Actioning responses in a prompt and professional manner.
- Providing general administrative support and front of house duties as required.
Commercial / Buying Exposure:
- Assisting with processing purchase orders within the ERP system.
- Supporting the tracking of outstanding purchase orders and deliveries.
- Liaising with suppliers regarding order acknowledgements and updates.
- Supporting the maintenance of supplier information within the ERP system.
Planning Exposure:
- Providing support for the Commercial Manager where required.
- Assisting with basic planning and order tracking activities.
- Supporting communication between departments to ensure customer requirements are met.
General Responsibilities:
- Documenting processes and supporting updates to standard operating procedures.
- Achieving tasks within set timeframes to meet departmental targets.
- Supporting continuous improvement within the department.
- Carrying out any other reasonable tasks as requested by the Commercial Manager or Commercial Director.
- Observing Health & Safety and manual handling regulations.
- Ensuring all company directives, policies and procedures are adhered to.
- Maintaining 5S and general housekeeping standards.
- Adhering to the practices detailed in the employee handbook
Benefits
- 6 weeks holiday including Bank Holidays.
- Uniform supplied.
- Free tea and coffee and breakfast.
Apprenticeship duration 18 months
Weekly working hours: 8.00-5.30 Monday to Thursday/8.00 to 12.30 Friday.
Total working hours 39
Employer address
Units 2 to 5, Teville Industrials, Dominion Way, Worthing BN14 8NW
Desired skills and personal qualities
- Communication Skills
- IT Skills
- Attention to detail
- Organisational skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Demonstrates a proactive attitude to learning and development.
- Willingness to take initiative and support the wider team.
- Able to work in a busy environment whilst maintaining accuracy.
- High degree of concentration required, particularly when processing orders and handling customer communications.
- Good general education with numeracy and literacy skills.
- No prior experience required – full training will be provided as part of the apprenticeship programme.
- Ability to communicate effectively internally and externally.
- Strong organisational skills and attention to detail.
- Positive, friendly and professional attitude.
- Willingness to learn and develop new skills.
- Ability to manage time effectively and work to deadlines.
Qualifications: Essential
5 x GCSE at Grade 4/5 (C) and above including English and maths. ICT an advantage.
Qualifications: Desirable
Basic knowledge of Microsoft Office (Word, Excel)
Training to be provided:
On completion of the apprenticeship, you will have achieved the following qualification;
Business Administrator Level 3 Apprenticeship Standard ST0070
The final apprenticeship completion certificate will be issued on achievement of the above qualification and successful completion of end point assessment.
Future Prospects:
To become a fully trained and qualified in business administration and customer care with Nordell.
Other things to consider:
As with all apprenticeships, this requires a long-term commitment – there will be assignments and logbook entries to complete. This is a fantastic opportunity to work with a top company, whilst you work towards nationally recognised qualifications.
Pay: £16,224.00 per year
Work Location: In person
