Line management of the teams at The Green, The Market and The Merchant.
Supporting the General Manager and Senior Portfolio Manager
Managing the building expenditure budget and ensuring value for money from suppliers, maximising the net operating income
To set clear objectives in line with business strategy and to measure and manage performance against these
To conduct regular 121 meetings, hold team meetings and complete probationary, interim and annual appraisals as per company guidance
To provide equal opportunities to team members via allocation of opportunity (client exposure, project work, coaching and training) in line with our promotion, succession and talent process and our D&I strategy
To adhere to all company processes in people management and to role model professional behaviours at all times, ensuring an inclusive workplace with zero tolerance of discrimination
To ensure recruitment is completed professionally and in line with team / divisional / company goals, thinking strategically re future needs and in line with our D&I objectives
Establishing and delivering additional income streams where appropriate
Training new team members
Dealing with initial enquiries, booking in viewings and negotiating offers
Agreeing leasing offers and processing these in line with Savills procedures
Uploading availability details to marketing portals and updating adverts as necessary
Completing all applicant vetting in line with Savills procedures
Forging productive relationships with key service partners such as contractors and facility managers for the benefit of residents and seeking economies of scale for the efficient running of the building
Organising and running tenant services via third parties and in house
Ensuring up to date resident communication via various channels including social media
Seeking special offers and discounts for residents from local businesses
Creating a community feel through communication and regularly hosting resident events
To act as first point of call for residents to report maintenance issues
Co-ordinating all contractor appointments and repairs, logging issues in order that required service levels are attained
Carrying out regular inspections of communal areas and apartments
Responsible for Health and Safety compliance coordination utilising Savills systems; liaising with the Estate and Facilities managers where required
Organising minor works between tenancies to maintain first class presentation of apartments
Meet and greet with all new tenants; providing Welcome Packs and new tenancy information
Completing check in and check out reports; determining deposit returns
Assisting the credit control team to ensure the timely payment of rents and liaising with residents to address problem cases
Undertaking tenancy renewals, driving rental growth
Providing regular asset performance reports, competitor analysis, weekly statistics on leasing, and market rent analysis
Driving rental growth, ensuring that rents in the building are maximised yet competitive within the local market, providing strategies to help increase lets
Strong line management skills
Strong troubleshooting skills
Strong customer service ethic / background
Positive, can do attitude
Common sense approach
Ability to think on their feet and make considered decisions
Outgoing, warm and friendly personality
Organised, meticulous, tenacious
Excellent written and spoken etiquette
IT literate and Social media savvy
Strong financial management skills
ARLA/IOSH
Please see our Benefits Booklet for more information.
