Service desk analyst Work, Jobs in Wotton Under Edge, Gls (with Salaries)

Service Desk Analyst
Gardiner Bros —Eastington
- Up to £28,500 a year
- Full-time
- Customer service
- Windows
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Service Desk Analyst
Sysco —Portishead
- Full-time
- Bilingual
- Customer service
- English
Service Desk Analyst
University of Bristol —Bristol
- £32,080 - £35,608 a year
- Weekend availability
- Maintenance
- University
- IT
14d
IT Service Desk Analyst
Office for Students —Stoke Gifford
- £29,187 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
9h
Service Desk Analyst
Landmark Information Group —Bristol
- Customer service
- Communication skills
- Time management
4d
Workshop & Service Desk Technical Analyst
WestSpring IT —Bristol
- £28,000 - £32,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
- Referral programme
Quick apply
6d
IT Service Desk Analyst
Boeing —Bristol
- Customer service
- IT
- Communication skills
- Life insurance
IT Service Desk Analyst
Bath Spa University —Bath
- £29,588 - £33,002 a year
- Full-time
- Hybrid work
- Microsoft Office
- University
- Communication skills
- Annual leave
- Employee assistance programme
10d
IT Service Desk Analyst - 1st Line Support
Boeing —Bristol
- Customer service
- IT
- Communication skills
- Life insurance
11d
Senior Service Desk Analyst
Acacium Group —Bristol
- Full-time
- Hybrid work
- Software troubleshooting
- Employee assistance programme
Quick apply
1st Line Technical Analyst
Xerox —Bristol
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
11d
Tech Support Analyst
L&C Mortgages —Bath
- Full-time
- Azure
- Customer service
- Windows
- Employee discount
11d
IT Support Analyst
Atlas Copco Group —Bristol
- Hybrid work
- Azure
- Windows
- Microsoft Office
1st Line Support Analyst
Chorus —Bristol
- Up to £27,000 a year
- Azure
- Organisational skills
- IT
Quick apply
12d
Service Desk Analyst - Swedish Speaking
Sysco International —Portishead
- Full-time
- Remote
- Bilingual
- Customer service
- English
Quick apply
IT Network & Infrastructure Analyst (Security Focused)
TLT —Bristol
- Full-time
- Hybrid work
- Azure
- Windows
- AWS

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Service Desk Analyst
Gardiner Bros —Eastington
The service desk analyst is the first point of contact for office and warehouse staff across the business, for any IT queries or problems.
Up to £28,500 a year
Quick apply
Service Desk Analyst
PentenAmio UK —Tewkesbury
Respond to incoming issues, queries, and service requests via email, phone, and ticketing systems. Support hardware provisioning and system setup activities.
£31,000 - £33,000 a year
Quick apply

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Service Desk Analyst

Gardiner Bros -
Eastington

Quick apply

Job details

Full-time
Up to £28,500 a year

Benefits

Annual leave
Company pension
Discounted gym membership
Employee discount
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Customer service
Windows
IT support
Organisational skills
IT
Communication skills
Active Directory

Full job description

Job Advert

Job Title – Service Desk Analyst
Salary – Up to £28,500 (depending on experience)
Hours – Monday – Friday 8:30 – 17:00
Location – Stonehouse, GL10 3EZ - Office Based

At Gardiner Bros, we believe how we treat people matters. Starting as a small family run business in 1860, we’ve grown into a multi-million-pound partner to over 80 global brands, including Skechers, Crocs, Hush Puppies, Muck Boots along with our own brands Amblers Safety and Cotswold. We are also proud to distribute to some of the UK's Largest Online, Highstreet, and Outdoor retailers – Next, John Lewis, Screwfix, Mole Valley, Cotswold Outdoors, Freemans, JD Williams, Very, and Littlewoods to name a few.

What will the Service Desk Analyst role entail?

Our IT team use a ticketing system to manage all requests and issues from the business, covering a broad range of queries. The service desk analyst is the first point of contact for office and warehouse staff across the business, for any IT queries or problems.

Ensuring all requests are logged and processed through to resolution and keeping the end user updated.
Being the first point of contact to resolve all requests where possible
Troubleshoot hardware, software and connectivity issues across the business
Escalating cases where necessary to 2nd line support and our external support providers where appropriate.
Setting up IT equipment and access for new starters, as well as onboarding and exiting for employees.
Supporting IT team with end user devices across the business such as, laptops, mobile devices, etc.
Continually identify opportunities for improved operational efficiencies and the aim of eliminating repetitive issues.

What we’re looking for?

The key things we are looking for in our service desk analyst is a proactive individual who is organised and able to deal with a variety of different tasks as well as strong customer service and communication skills, ability to talk to people of all levels and a want to develop their IT skills and knowledge.

Previous experience in a service desk or IT support role with a strong customer service mindset
Good knowledge of Microsoft Windows, Microsoft 365, Active Directory/Entra ID and end-user device support
Strong problem solving, communication and organisational skills with the ability to manage priorities effectively

What we offer in return:

25 Days annual leave entitlement
Enhanced maternity and paternity leave
Generous staff discounts on all brands we supply
Life assurance & company pension
Discounts local gym memberships
Free mortgage advice & £0 broker Fee
Eyecare vouchers

We are committed to building a diverse and inclusive workplace where everyone feels valued and supported. We welcome applications from people of all backgrounds, experiences, and perspectives.

If you need any adjustments during the recruitment process, please let us know—we are happy to help!

Quick apply

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service desk analyst jobs in wotton under edge, gls

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IT Network & Infrastructure Analyst (Security Focused)

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