Head of customer experience Work, Jobs in Wraysbury, Brk (with Salaries)

Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Head of Customer Experience
Galeta —London
- £60,000 - £70,000 a year
- Full-time
- CRM software
- Hospitality
- Management
- Employee discount
Quick apply
Head of Customer Excellence (FTC)
Benifex —London
- £77,500 - £95,000 a year
- Hybrid work
- Analysis skills
- Employee assistance programme
- Employee discount
6d
Head of Customer Success
Foundation Partners —London
- £65,000 - £80,000 a year
- Hybrid work
- Sales
- English
- Leadership
- Annual leave
- Employee discount
Quick apply
Head Of Customer Success
Searchland —London
- £80,000 - £90,000 a year
- Hybrid work
- Leadership
- Analytics
- Work from home
Quick apply
2d
Head of Customer Operations
Skin Analytics Ltd —London
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- AI
- Annual leave
Quick apply
12d
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
Customer Experience Lead
British Airways —London
- £47,000 - £51,000 a year
- Full-time
- Bachelor's degree
- Organisational skills
- Communication skills
- Employee discount
12d
D2C Head of Customer Experience
Elavate —London
- £40,000 - £55,000 a year
- Hybrid work
- Team management
- Training & development
- Leadership
Head of Operations
Bidfood —Slough
- Leadership
- Communication skills
- Employee discount
Quick apply
Head of IT
National Car Parks Ltd —London
- £110,000 a year
- Leadership
- Free parking
- Employee assistance programme
Quick apply
12d
Head of Customer Engagement
LTA —London
- Up to £80,000 a year
- Marketing
14h
Head of Client Experience
Jobs In. Fitness —London
- Full-time
- Hospitality
- Analysis skills
- Leadership
Quick apply
Chief of Staff
The Chief of Staff Association —London
- £150,000 - £185,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Travel
5d
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
Customer Success Manager
Mysoft —Church Crookham
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Travel
- Free parking
- Employee assistance programme
Quick apply
13d
Head of Conference Unit
BMA —London
- £84,290.26 a year
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Head of Operations
Venta Global —Hook
- Full-time
- Employee discount
Quick apply
Head of Operations
Sessions —London
- £65,000 - £75,000 a year
- Hybrid work
- Hospitality
- Management
- English
- Employee assistance programme
Quick apply
Head of Affordable Housing
Places for People —London
- £70,000 a year
- Hybrid work
- Annual leave
- Employee discount

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Head of Customer Experience

Stellify
London

Apply Now

Job details

£95,000 - £110,000 a year

Benefits

Company pension

Qualifications

CRM software
Business processes
Internal department liaison
Team management

Full job description

Head of Customer Experience

London (office 3 to 4 days per week) | £95,000 to £110,000

Own the post-purchase customer experience for a high-growth online consumer business serving millions of customers a year. Reporting to the VP of Customer Experience, you'll lead the strategy and the team that decide how every customer journey and touchpoint works after the point of sale.

The product is complex and the stakes for customers are high: when they get in touch, it matters. Millions of customers, digital-first delivery, and contact that spikes at the moments people care most about. Designing journeys that work and bring commercial value to the organisation is one of the key success measures.

What you'll own

The post-purchase customer experience strategy: every journey, every touchpoint, and the decisions about how they change
Customer journey mapping and friction hunting: using data and customer insight to find where experiences break, then fixing the process rather than the symptom
The post-purchase communications strategy, working with the communications lead so every message earns its place
Alignment with contact centre operations: designed journeys that hold up against real volumes, real spikes and real operational constraints
The customer experience technology agenda: making sure the platforms behind the experience are doing what the strategy needs
A multidisciplinary team: mentoring, developing, and building a culture that ships improvements rather than decks

You'll work across Data and Insights, Product, Commercial, Finance, Workforce Planning and Customer Operations, and you'll be trusted to set the direction.

Our ideal applicant

A customer leader: currently leading a customer experience or customer journey function in a high-volume consumer business
Has worked where the product is complex and the customer's moment of need is high-stakes, and knows how that changes journey design
Proven at journey mapping and process improvement with measurable results, revenue or cost, attached
Fluent in customer experience technology, CRM platforms and what contact centre operations can actually absorb
Influences across departments without owning them: commercial, product and operational leaders take this person's calls
Strategic and analytical in equal measure, and clear when explaining complex things to people who are busy

The package

£95,000 to £110,000
London office, 3 to 4 days per week
Pension with employer contribution
25 days holiday plus bank holidays, rising with service
Personal training budget
Enhanced parental leave

Apply Now

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