Information security analyst Work, Jobs in Wrenthorpe, Wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
IT Analyst, Information Security
National Wealth Fund —Leeds
- Full-time
- Hybrid work
- IT
- Communication skills
1d
Lead Information Security Analyst
evoke —Leeds
- Hybrid work
- Azure
- AWS
- Leadership
- Annual leave
- Work from home
1d
Cyber Security Advisor
NHS England —Leeds
- £59,264.40 - £67,818.00 a year
- Full-time
- Annual leave
8d
Cyber Security Analyst - T2 - Enterprise Markets
Gamma —Leeds
- Full-time
- Hybrid work
- Computer Science
- Windows
- Bachelor's degree
- Annual leave
Quick apply
Security Governance & Assurance Analyst - Flutter UKI, Hybrid (Fixed-term, 6 months)
Flutter Entertainment —Leeds
- IT
- Communication skills
14d
IT Service Desk Analyst
Maples Group - Legal Services —Leeds
- Windows
- Microsoft Office
- SQL
- Health & wellbeing programme
- Life insurance
R&D Data Analyst
Unilever —Leeds
- Full-time
- Hybrid work
- Communication skills
- Python
22h
Security Operations Engineer
TIEVA —Leeds
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Onsite Technical Analyst, IT Infrastructure Services Part Time 3 days per week
Deloitte —Leeds
- Weekend availability
- Hybrid work
- Customer service
- Windows
- Microsoft Office
Cyber Security Officer
SBS —Sheffield
- £55,000 - £75,000 a year
- Full-time
- Hybrid work
- AWS
- Computer networking
- Linux
Quick apply
Junior Service Desk Analyst
Home Office —Sheffield
- £28,820 a year
- Full-time
- Customer service
- Analysis skills
- Presentation skills
- Annual leave
9d
Oracle Technical Support Analyst
Gov Facilities Services —Sheffield
- £57,569.74 a year
- Full-time
- Hybrid work
- Oracle
- DevOps
- SQL
- Employee assistance programme
Lead Business Analyst - Water
Yorkshire Water —Bradford
- £50,622 - £63,277 a year
- Full-time
- Hybrid work
- ERP systems
- Time management
- Annual leave
- Flexible schedule
Business Analyst – Risk and Control
Delta Capita —Sheffield
- Up to £400 a day
- Full-time
- Hybrid work
- English
- APIs
- Agile
Quick apply
Lead Penetration Tester (Senior Cyber Analyst), Technical Vulnerability Management – Cyber Security Division
Bank of England —Leeds
- £72,320 - £81,360 a year
- Full-time
- Hybrid work
- Travel
- Scripting
- Financial services
- Annual leave
- Flexible schedule
Maintenance Assurance Data Analyst
Yorkshire Water —Bradford
- £36,966 - £46,166 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Flexible schedule
Manager, Security Operations
Maples Group - Legal Services —Leeds
- Analysis skills
- Presentation skills
- Python
- Health & wellbeing programme
- Life insurance
Cyber Security Manager
Econnectivity Limited —Sheffield
- £41,700 - £49,200 a year
- Full-time
- Computer Science
- Bachelor's degree
- Organisational skills
- Free parking
- Referral programme
Quick apply
13d
Software Engineer (Web Portal Developer) - SC Cleared
CGI —Sheffield
- Full-time
- Software development
- Agile
- Communication skills
Quick apply
8d

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

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Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

information security analyst jobs in wrenthorpe, wyk

Service Desk Analyst - Tier I

IT Analyst, Information Security

Lead Information Security Analyst

Cyber Security Advisor

Cyber Security Analyst - T2 - Enterprise Markets

Security Governance & Assurance Analyst - Flutter UKI, Hybrid (Fixed-term, 6 months)

IT Service Desk Analyst

R&D Data Analyst

Security Operations Engineer

Onsite Technical Analyst, IT Infrastructure Services Part Time 3 days per week

Cyber Security Officer

Junior Service Desk Analyst

Oracle Technical Support Analyst

Lead Business Analyst - Water

Business Analyst – Risk and Control

Lead Penetration Tester (Senior Cyber Analyst), Technical Vulnerability Management – Cyber Security Division

Maintenance Assurance Data Analyst

Manager, Security Operations

Cyber Security Manager

Software Engineer (Web Portal Developer) - SC Cleared

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