Customer specialist Work, Jobs in Wrexham, Wrx (with Salaries)

Customer Service / Call Centre Team Leader
Barbon Group Ltd. —Chester
- Management
- Supervising experience
- In-person
Quick apply
9d
Lending Support Specialist
Chetwood Bank —Wrexham
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
Quick apply
First Response Advisor - Legal Firm
MAJ Law Ltd —Warrington
- £45,000 - £55,000 a year
- Full-time
- Customer service
- English
- Organisational skills
- Free parking
Quick apply
4d
Customer Service Executive
Barbon Group Ltd. —Chester
- Hospitality
- Customer service
Quick apply
Contracts Coordinator
Cheshire Wellness —Neston
- £30,000 - £50,000 a year
- Full-time
- Microsoft Office
- Project management
- Organisational skills
- Free parking
Quick apply
11d
Sales Assistant
Topps Tiles —Wrexham
- £10.85 - £12.71 an hour
- Weekend availability
- Sales
IT Specialist
Marine Systems Technology —Winsford
- £40,000 - £50,000 a year
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
2d
Product Data Specialist
Ralawise Ltd —Deeside
- £32,500 a year
- Full-time
- Microsoft Excel
- ERP systems
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
14h
Hygiene Operative
OCS Group —Wrexham
- £13.31 an hour
Quick apply
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Liverpool
- Temporary
- Customer service
New Car Sales Executive
Hatfields —Shrewsbury
- £25,000 - £54,000 a year
- Full-time
- Sales
- In-person
- Communication skills
- Annual leave
- Employee discount
Quick apply
Stakeholder and Communications Officer
COLAS ROADS UK —Chester
- £30,000 - £35,000 a year
- Hybrid work
- Customer service
- Organisational skills
- Contracts
- Annual leave
- Employee discount
2d
CRO Specialist
Valentte —Winsford
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- Presentation skills
Quick apply
4d
Insurance Account Handler
FUW Insurance Services Ltd —Ruthin ED
- From £24,450 a year
- Full-time
- Customer service
- In-person
- Communication skills
Quick apply
2d
Hygiene Team Leader
OCS Group —Wrexham
- £14.33 an hour
- Communication skills
Quick apply
Partnership Director
Equans —Winsford
- Up to £95,000 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Customer Service Advisor
Copart —Chester
- £29,046 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
- Life insurance
Quick apply
1d
SSC Professional Qualifications Administrator
BDO —Liverpool
- Full-time
- Microsoft Excel
- IT
Sales - Sales Advisor - UK
New Look —Broughton
- Part-time
- Microsoft Word
12h
Social Value Officer
Equans —Winsford
- Full-time
- Travel
- Annual leave
- Employee assistance programme
10d

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Customer Service / Call Centre Team Leader

Barbon Group Ltd. -
Chester

Quick apply

Job details

9 days ago

Qualifications

Management
Supervising experience
Leadership
Communication skills

Full job description

We are looking for a proactive and people‑focused Team Leader to join our Referencing Team. You will lead a team of Customer Service Specialists to deliver high-quality, accurate and timely tenant references, ensuring an excellent experience for our customers and partners across both the HomeLet and Let Alliance brands.

We operate in a fast paced, call centre environment therefore call centre management experience is highly desirable.

You will be responsible for day‑to‑day performance, coaching and supporting your team, driving continual improvement and acting as an escalation point for complex queries

Key Responsibilities

Lead, coach, and develop a team of Referencing Specialists to achieve quality, productivity and service targets.
Manage workflow and resource to ensure SLAs are met across multiple brands and systems.
Act as an escalation point for complex cases, complaints and queries, ensuring these are resolved swiftly and professionally.
Monitor and report on team performance, using MI to identify trends, risks and opportunities for improvement.
Drive a strong customer‑centric culture, ensuring each interaction reflects our values and brand standards.
Support the onboarding and training of new starters and cross‑skilling of existing team members.
Ensure adherence to regulatory, legal and internal policy requirements at all times.
Champion process improvements and work collaboratively with other teams and stakeholders to implement change.

About You

Proven experience in a team leader/supervisory role within a contact centre, operations, financial services or similar environment.
Strong people leadership skills with a passion for coaching, feedback and development.
Excellent communication skills, with the ability to manage difficult conversations and escalations calmly and professionally.
Highly organised with the ability to prioritise, manage change and work to tight deadlines.
Strong attention to detail and a focus on quality, accuracy and compliance.
Comfortable working with MI and systems to understand performance and make decisions.
A collaborative approach, able to build effective relationships across teams and locations.

Experience in tenant referencing, insurance, lettings or financial services would be an advantage but is not essential.

What We Offer

A supportive, friendly and collaborative team environment.
Opportunities for development and progression within PIB Group.
Competitive salary and benefits package.

If you are passionate about leading people, delivering great customer outcomes and making a difference in a fast‑paced environment, we would love to hear from you.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

Work Location: In person

Quick apply

Refine Your Search

customer specialist jobs in wrexham, wrx

Customer Service / Call Centre Team Leader

Lending Support Specialist

First Response Advisor - Legal Firm

Customer Service Executive

Contracts Coordinator

Sales Assistant

IT Specialist

Product Data Specialist

Hygiene Operative

Specialist: Full-Time, Part-Time, and Part-Time Temporary

New Car Sales Executive

Stakeholder and Communications Officer

CRO Specialist

Insurance Account Handler

Hygiene Team Leader

Partnership Director

Customer Service Advisor

SSC Professional Qualifications Administrator

Sales - Sales Advisor - UK

Social Value Officer

I want to receive the latest job alerts for customer specialist in wrexham, wrx

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